Just got lunch there and I the amazing surprise of finding hair in my wrap, burned fried and my wrap with overcooked lettuce inside. Everything went to garbage, thanks.
Restaurant profile
Reviews / Ratings for Tim Hortons
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Restaurant response
Response added on 12 Apr 2026
Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
I waited 14 minutes for a farmer's laugh. Asked to speak to the manager. They would not let me speak to the manager. Threw my food at me. Worst experience I've ever had at a Tim Hortons
Service
Cooking
Atmosphere
Restaurant response
Response added on 16 Feb 2026
Hi Kenneth,
We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right.
Warm regards, Tim Hortons Guest Care
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Opening hours
Dining room
- Sunday Closed
- Monday 09:00 - 17:00
- Tuesday 09:00 - 17:00
- Wednesday 09:00 - 17:00
- Thursday 09:00 - 17:00
- Friday 09:00 - 17:00
- Saturday 09:00 - 17:00
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