Tim Hortons

Kam ilia (1 review)

10 Oct 2026

Source: Google

5.0

Great service, friendly staff, and fresh coffee! Always a pleasant experience. 😊

Restaurant response

Response added on 10 Oct 2026

Hi Kam, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Rosco (6 reviews)

9 Oct 2026

Source: Google

1.7

Ridculiously slow waiting 20 mins for a medium double double and donut and they move slower then snails when they have 15people waitin tim hortons should stop hiring an keep the staff who dothe job

Restaurant response

Response added on 10 Oct 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Salima Khaldi

2 Oct 2026

Source: Google

1.0

Extremely poor service and completely unacceptable organization. There were only two employees serving customers, even though there were two cash registers and a very long line. You could clearly see the employees running around and struggling to keep up. I was on my break and ended up spending practically my entire break waiting: about 15 minutes in line, then another 10 minutes just to get a coffee, followed by several more minutes waiting for my donuts. In the end, I had to leave without even having enough time to consume what I had purchased. If you don’t have enough staff to serve customers within a reasonable amount of time.Making customers wait this long, especially during their break, is simply unacceptable. Very disappointing experience. I really didn’t expect to lose my entire break waiting for such a simple order.

Restaurant response

Response added on 3 Oct 2026

Hi Salima, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Smith (44 reviews)

27 Sep 2026

Source: Google

1.0

Worst Tim Hortons in aylmer. 20 minutes for an ice capp. Every order ahead of me was wrong one way or another. Last time I came here they forgot my doughnut and no one ever answered the phone. No refund nothing. A whole 2 people working the front while one staff walked around with either a tablet or a tray of crossiants to make them look busy. Dont waste your time or money. Go to either Vanier locations or front!!! PS LOVE THE FAKE 5 STAR REVIEWS COMING IN LATELY

Restaurant response

Response added on 27 Sep 2026

Hello Smith, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Chabane MADAOUI (3 reviews)

25 Sep 2026

Source: Google

5.0

Excellent service

Yuoiraon Xiaoyu (1 review)

24 Sep 2026

Source: Google

1.0

M.A.P.A.Q is gonna get informed about this location and further actions are gonna need to be taken no manager in this location does a thing for customers the managers dont do a single thing to correct all the employees mistake or the ignorant given to clients from the employees

Restaurant response

Response added on 24 Sep 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Gertrude Yusufu (4 reviews)

17 Sep 2026

Source: Google

5.0

Good service nice employee clean store

Abdennour lazaar (3 reviews)

3 Sep 2026

Source: Google

5.0

Excellent service ✅

Restaurant response

Response added on 3 Sep 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Safaa Hemat (6 reviews)

30 Aug 2026

Source: Google

1.3

I ordered three very simple things: a grilled cheese sandwich, a cup of water with ice, and a small iced capp. There were only 2 people ahead of me. It took 8 minutes just to get the drinks and 15 minutes to get a grilled cheese sandwich. So somehow, three basic items with barely a line turned into a 15-minute wait. And after all that waiting, the grilled cheese wasn’t even made properly. Just look at the photo. Waiting that long would be one thing if the food came out great, but 15 minutes for this is ridiculous. If incompetence was a Tim Hortons location, it would be this one.

Restaurant response

Response added on 31 Aug 2026

Hello Safaa, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Mike G (31 reviews)

30 Aug 2026

Source: Google

1.0

Slow service waited 15 minutes for a a basic menu item , bunch of customers got their order before me even if I was there first , the team of girl is too busy talking

Restaurant response

Response added on 31 Aug 2026

Hi Mike, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Jean-Simon Maurice (4 reviews)

28 Aug 2026

Source: Google

2.0

Food is fine. But the service is completely abysmal due to a lack of staff. I placed my remote order 30 minutes prior to actually receiving my food. There are multiple retirement communities near this location meaning there's a constant stream of people. To be clear I'm not blaming the employees as they are simply understaffed. Atmosphere suffers from this because of the huge lines of people waiting to order or receive their food.

Restaurant response

Response added on 29 Aug 2026

Hi Jean-Simon, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Mark Bolusmjak (29 reviews)

24 Aug 2026

Source: Google

1.0

No steeped tea. No hot chocolate. No vanilla. And the most depressing Tim Horton’s I’ve seen.

Restaurant response

Response added on 25 Aug 2026

Hi Mark, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Smith (44 reviews)

22 Aug 2026

Source: Google

1.0

Ordered ahead of time online... Gave plenty of time to get order together and have it ready as I arrived. Got there, expected it to be all together by now as I ordered a bagel and cream cheese, farmers wrap, ice cap, refresher and 2 doughnuts... Got home and no doughnuts. Tried calling 3 times, I know there were at least 4 workers.. somehow the phone doesn't even have a voicemail, just ends the call!!!

Restaurant response

Response added on 23 Aug 2026

Hi Smith, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Jae (45 reviews)

20 Aug 2026

Source: Google

3.7

Quite slow service

Restaurant response

Response added on 21 Aug 2026

Thank you Jae! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Tinou Cha

7 Aug 2026

Source: Google

5.0

Excellent Service

Restaurant response

Response added on 7 Aug 2026

Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Mehaba Taous (1 review)

27 Jul 2026

Source: Google

5.0

Excellent service

Restaurant response

Response added on 27 Jul 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

M. Lacourse (48 reviews)

26 Jul 2026

Source: Google

5.0

The americano was great and the sausage and egg on english muffin breakfast sandwich was also good

Restaurant response

Response added on 26 Jul 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Pierre Pierre (130 reviews)

20 Jul 2026

Source: Google

1.0

Yikes! Food is a standart. Staff is busy but okay. Its monday mornong 8am. Ordering is fine. Cannot get a receip for they are out of paper so cannot get a refund from my employer. Went to restroom. Come on its monday morning. Out of paper out of soap so cannot wash my hands. Not the best way to start a day. Here is a video of how the loo looks like. Way to improve!!

Restaurant response

Response added on 21 Jul 2026

Hi Pierre, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Prince Muzuka (2 reviews)

20 Jul 2026

Source: Google

5.0

Fantastic place to be with family at lunch .

Restaurant response

Response added on 20 Jul 2026

Thanks Prince! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

wel Henoun (3 reviews)

17 Jul 2026

Source: Google

1.0

Tim feels like he doesn't like the job and they don't treat us with respect. Thirty minutes to give me a two-item order?!

Restaurant response

Response added on 18 Jul 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Nicholas Demers (4 reviews)

16 Jul 2026

Source: Google

5.0

Hi I was just there last week. I ordered a breakfast sausage combo with a small ice cap. The order came out very fast and the team is very efficient. I would go again. I highly recommend.

Restaurant response

Response added on 16 Jul 2026

Hi Nicholas, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Rosalie Lt (1 review)

15 Jul 2026

Source: Google

1.0

So the staff are rude and slow i ask for a rafrechitim givré and he gave me rafrechitim and after I want go talk to him for like change my order he said you ask for that and didn't want to gave me my real order and the same happend to my friend

Restaurant response

Response added on 15 Jul 2026

Hello Rosalie, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Katherine Fedoroff (14 reviews)

5 Jul 2026

Source: Google

1.0

Worst Tim Hortons experience in Canada. Have speant over 30 minutes waiting for food, and haven’t even gotten it yet. All goods and drinks coming out have coffee spilled on outside and not even full.

Restaurant response

Response added on 5 Jul 2026

Hello Katherine, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Lisa Walter (3 reviews)

27 Jun 2026

Source: Google

5.0

I was there yesterday afternoon. The 3 girls working behind the counter were so nice they were smiling and waving to clients it was a very friendly atmosphere.

Restaurant response

Response added on 28 Jun 2026

Hi Lisa, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Line Roberge (6 reviews)

17 Jun 2026

Source: Google

3.0

Very slow service

Restaurant response

Response added on 18 Jun 2026

Hi, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care