Tim Hortons

Leo Kawage (2 reviews)

20 May 2026

Source: Google

1.0

All the donuts had bugs flying all over them, workers are super rude plus they don’t listen to what you tell them worst location so far. Don’t come

Restaurant response

Response added on 21 May 2026

Hi Leo, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

alain labelle (25 reviews)

20 May 2026

Source: Google

2.0

Pas trop vite a te servire service very slow and they dont have smile very cool welcome

Restaurant response

Response added on 20 May 2026

Thanks alain! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Jess melanson (38 reviews)

13 May 2026

Source: Google

1.0

Bad service 20 minutes for a wrap when there is multiple workers and barely any customers

Restaurant response

Response added on 13 May 2026

Hi Jess, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Manseur Melissa (6 reviews)

9 May 2026

Source: Google

5.0

Excellence service

Restaurant response

Response added on 11 May 2026

Thanks Manseur! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Luc Dion (3 reviews)

6 May 2026

Source: Google

5.0

Outstanding service and kindness

Restaurant response

Thanks Luc! We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as a top priority and we are committed to our customers. Warm regards, Tim Hortons Guest Care

Renata Carvalho (15 reviews)

30 Apr 2026

Source: Google

5.0

The food came fast… the attendant is nice

Restaurant response

Hi Renata, Thank you for your loyalty and feedback! It has been our pleasure serving you! Please continue to let us know about positive visits to Tim Hortons! Warm regards, Tim Hortons Guest Care

Sandy S (4 reviews)

25 Apr 2026

Source: Google

1.0

I have been many times, and now it is slow. I have never waited so long for food before at Tim Hortons. What happened? Did they change the administration? Aside from that, they used to have bilingual staff, but not anymore. What did you folks change?

Restaurant response

Response added on 26 Apr 2026

Hello Sandy, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Mohamed Agrebi (59 reviews)

13 Apr 2026

Source: Google

1.0

Very poor service. Ordered coffees, Timbits, and beignets — only the food was delivered, no drinks. I had to go to the store myself to fix their mistake, even though I paid for delivery and tipped. Staff gave a weak apology and offered “a little something,” which felt dismissive and unprofessional. This is basic customer service failure. Requested a full refund. Honestly, almost every visit to Tim Hortons is disappointing. Standards have clearly dropped.

Restaurant response

Response added on 13 Apr 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Revario X (16 reviews)

2 Mar 2026

Source: Google

1.0

Worst service EVER. Stale products ordered via Skipthe Dishes. Employee was missing items. Not happy about it gave stale items. No one wished to help. Employees will waste food to anger customers. Willfully wasting food for emotional reason is a lack of proffesionalism and respect towards the planet and humanity. I can't fathom that Tim Horton is proud to hire such people. I am glad to say I will NEVER take my business there.

Restaurant response

Response added on 3 Mar 2026

Hi Revario, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

anya gallant (17 reviews)

27 Feb 2026

Source: Google

5.0

Super ambiance!

Restaurant response

Response added on 28 Feb 2026

Hi anya, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

BOUHEDDOU SYPHAX

26 Feb 2026

Source: Google

5.0

Excellent service !

Bouheddou Syphax (1 review)

26 Feb 2026

Source: Google

5.0

Excellent service !

sahar mahmmodi (2 reviews)

26 Feb 2026

Source: Google

5.0

very nice :)

MAK 61 (7 reviews)

26 Feb 2026

Source: Google

1.0

Always long queues, delays, terrible service. I've given this place a chance many times because it's close to my home, but it's much quicker to go to another Tim Hortons 5 km away.

Restaurant response

Response added on 26 Feb 2026

Hi MAK, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

v pulescu (21 reviews)

15 Feb 2026

Source: Google

1.7

Never going there again, an army of employees, no line up inside, waited over 20min for x4 breakfast sandwiches... coffee was already cold... This is not the first time w this location... Ridiculous.

Restaurant response

Response added on 16 Feb 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Mira Merry (1 review)

1 Feb 2026

Source: Google

5.0

Bn service

Restaurant response

Response added on 2 Feb 2026

Thanks Mira! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

John Zanis (2 reviews)

30 Jan 2026

Source: Google

1.0

Terrible food and workers, I ordered online got to the restaurant waited another 15 minuets they check my code tell me it’s going to be 5 more minuets just for the lady to say “we don’t have your order here” and walk away, payed for it and never got it.

Restaurant response

Response added on 31 Jan 2026

Hello John, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

jeff lynt (96 reviews)

12 Jan 2026

Source: Google

3.0

I try to give these guys the benefit of the doubt but the service really is terrible at this location. They do not have all the necessary skills to service their customer base effectively.

Restaurant response

Response added on 12 Jan 2026

Hi jeff, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care