Tim Hortons

Alias (22 reviews)

31 Mar 2026

Source: Google

5.0

Service Atmosphere Very more than a Good. Because I got there in middle of the night with my mom having hasma problems with breathing the store was closed but they open the door one worker said: we are close but wats is the problem ( we explained to him my mom has had time breathing and she was very trusty and will appreciate a cup of lemonade 🍋 . He said one second I come back . And he came back with a 1 cup of lemonade 🍋. He said this is absolutely free because you asked and you needed because of healthy issues. I absolutely love going there sense. Thanks you Tim Hortons for the Good service Atmosphere your employees are.

Restaurant response

Response added on 31 Mar 2026

Thank you Billy! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Hector Demell (8 reviews)

6 Mar 2026

Source: Google

1.0

My friend went in here today and got us each a jelly filled doughnut and when we left we found out they were filled with custard instead of jelly. So she went back in and asked for jelly filled and the man who served her laughed in her face and kept saying the custard was jelly and mocking her right in her face laughing and just kept repeating that’s how we say jelly here and being extremely rude and unprofessional. When another employee a woman saw what was going on she stepped in and fixed the situation but no one disciplined the other worker they let him keep mocking my friend while they were getting her order right. 1/10 experience go to a different Tim’s! One of the customers said to us on the way out that the worker who mocked us is always like that and they never do anything about it!

Restaurant response

Response added on 6 Mar 2026

Hi Hector, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

rob miller (1 review)

25 Feb 2026

Source: Google

3.0

7pm the donut counter is empty….Like 6 donuts and some Tim bits

Restaurant response

Response added on 26 Feb 2026

Hello rob, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Roxanne Cossette (1 review)

14 Feb 2026

Source: Google

1.0

just came home for the Tim Hortons on Labrosse Maloney and one of the girls there was about to charge me 10.99$ for a large ice Capp with chocolate milk .when the full price is 6.99$ total + she said they no longer sell medium ice coffee Worst Tim's in the region by far .

Restaurant response

Response added on 15 Feb 2026

Hi Roxanne, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Clinic Info (15 reviews)

11 Feb 2026

Source: Google

1.0

Always a problem here. They run out of items, say the machine is broken, lose mobile orders, they put a blockade in the drive-thru... they close early. We go out of our way to go to Mtée Paiement or La Varendryre, unfortunately because this is located in the plaza Gatineau where we do a lot of shopping...but just terrible experiences at this Tim's!

Restaurant response

Response added on 12 Feb 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care