Tim Hortons

Lyne Monette (31 reviews)

23 May 2026

Source: Google

1.0

Each time I ask for an ice latte they give me an ice coffee and they staff is rude today! This is my last visit.

Restaurant response

Response added on 24 May 2026

Hi Lyne, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Moments in Motion (607 reviews)

22 May 2026

Source: Google

5.0

Busy location but generally efficient. Staff stay friendly even during rush hours, and mobile orders are usually ready on time. The dining area is kept reasonably clean, and drive‑thru moves faster than expected for this neighbourhood. Coffee is consistent, and food quality matches what you expect from Tims. A reliable stop if you’re in the Plateau area and need something quick.

Restaurant response

Response added on 24 May 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Aurelie Louis (3 reviews)

21 May 2026

Source: Google

5.0

I enjoyed my visit the employees were very nice,

Restaurant response

Response added on 21 May 2026

Thanks Aurelie! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Maty Diagne (2 reviews)

20 May 2026

Source: Google

5.0

Excellent service ❤️

Restaurant response

Response added on 20 May 2026

Thanks Maty! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Ann Lamoureux (35 reviews)

16 May 2026

Source: Google

1.7

Went today (May 16); still the slowest service. There's a long line of customers and only one cashier.

Restaurant response

Hi Ann, Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you! Warm regards, Tim Hortons Guest Care

khalil Eddoumi (9 reviews)

15 May 2026

Source: Google

1.0

Bad experience.

Restaurant response

Response added on 15 May 2026

Hello khalil, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Mira00 Clair (2 reviews)

10 May 2026

Source: Google

5.0

Super good

Restaurant response

Response added on 11 May 2026

Hi, we are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Selssabil Kem (2 reviews)

10 May 2026

Source: Google

5.0

Nice

Restaurant response

Response added on 11 May 2026

Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Joe Joey (4 reviews)

9 May 2026

Source: Google

1.0

The slowest Tim in Aylmer And rude employees

Restaurant response

Response added on 10 May 2026

Hi Joe, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Kimberly Latka (11 reviews)

3 May 2026

Source: Google

2.0

Often, more times than not, I have to ask to have my coffee remade. Either it is not hot enough, or too bitter... a couple of times, I asked for a refund... as by the third time asking for a fresh cup, I was disappointed.

Restaurant response

Response added on 4 May 2026

Hi Kimberly, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Michael Bourdon (8 reviews)

26 Apr 2026

Source: Google

3.0

You guys have a a shortage of creme cheese or just dont know how to put decent amount and spread properly busy talking i steady of making proper food last tim3 I come here cant have it happen every time I go also my coffee taste like perfume lid is covered in perfume nasty

Restaurant response

Hello, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care

ma amami (2 reviews)

16 Apr 2026

Source: Google

5.0

Excellent service

Restaurant response

Response added on 16 Apr 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Tina belair (6 reviews)

21 Mar 2026

Source: Google

1.3

The were rushing us to Order.. they kept saying hello hello.. there menu wasnt showing the breakfast menu. We were Rushed and they were rude!! Not going there again. Plus everything was Cold.

Restaurant response

Response added on 21 Mar 2026

Hello Tina, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Mes Affaires (1 review)

25 Feb 2026

Source: Google

5.0

Thank you guys for your efforts. get my order of food correct and on time, I appreciate that

Restaurant response

Response added on 25 Feb 2026

Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

anya gallant (17 reviews)

22 Feb 2026

Source: Google

5.0

Super service!

Restaurant response

Response added on 22 Feb 2026

Hi anya, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Williams2000 (10 reviews)

19 Feb 2026

Source: Google

1.0

I think this Tim Hortons is worse than the one on Lucern. Rude staff, stale food, and they always get your order wrong. I simply got a large iced coffee with almond milk and a box of mixed timbits, coffee had milk in it instead and tasted like water, the timbits were hard as a rock with no icing. This isn’t the first time I have a bad experience there and I wouldn’t recommend going there.

Restaurant response

Response added on 19 Feb 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

thiziri djernine (1 review)

15 Feb 2026

Source: Google

5.0

Excellent service

Jade Ouellet

15 Feb 2026

Source: Google

5.0

Really good service, quick and food comes out quickly!

Restaurant response

Response added on 16 Feb 2026

Thanks Jade! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Karim Ammoumou (7 reviews)

14 Feb 2026

Source: Google

1.0

Very slow and they made mistakes on our order wasted our time and all we got is sorry

Restaurant response

Response added on 15 Feb 2026

Hi Karim, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Ali MEDAGHRI (26 reviews)

6 Jan 2026

Source: Google

4.7

I liked the service in store. The person was very smiling and kind. Thanks guys

Restaurant response

Response added on 6 Jan 2026

Hi Ali, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Neil Haley (173 reviews)

4 Jan 2026

Source: Google

3.3

Average Timmies. Nothing stands out that makes it special.

Restaurant response

Response added on 4 Jan 2026

We appreciate your feedback, Neil, we always love hearing from our valued Guests. Please visit us at help.timhortons.ca/hc/en-ca so we can learn more about your experience. Thank you and have a great day! Warm regards, Tim Hortons Guest Care