Tim Hortons

Mona Kamel (25 reviews)

13 Sep 2026

Source: Google

1.0

I had a order good to go the employee had no experience whatsoever customer service

Restaurant response

Response added on 14 Sep 2026

Hi Mona, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Saima Sarwat (46 reviews)

13 Sep 2026

Source: Google

1.0

I didn’t pay for the cold coffee..its cost me 2$ 22 cents but the double double is super cold. Please increase your service standards

Restaurant response

Response added on 13 Sep 2026

Hi Saima, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Ethan (1 review)

7 Sep 2026

Source: Google

5.0

Ice cappp hits crazyyyyyyyyyyyyyyyyyy love it

Restaurant response

Response added on 7 Sep 2026

Thanks Ethan! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Emmanuel Weiss (1 review)

26 Jul 2026

Source: Google

5.0

This place has definitely improved and has way better customer service efficiency.This tim hortons is by far one of my favorites,they have nice caring workers who make hard days feel lighter.

Restaurant response

Response added on 26 Jul 2026

Thanks Emmanuel! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Dimitra (7 reviews)

12 Jul 2026

Source: Google

5.0

There’s the sweetest worker there Emmanuel that is an absolute pleasure always so kind and so sweet and just a joy!!!! Only reason why I go there is because of his excellent service this boy deserves a raise and praise and hopefully this review gets him that :) me and my husband went this morning and I went yesterday and he’s always so kind thanks for making our day Emmanuel!!

Restaurant response

Response added on 12 Jul 2026

Hi Dimitra, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

joesph kristien (1 review)

10 Jul 2026

Source: Google

5.0

great place and staffs are always very friendly

Restaurant response

Response added on 11 Jul 2026

Hi joesph, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Mas M (3 reviews)

28 Jun 2026

Source: Google

1.7

I come to this Tim’s almost every Sunday, and I’m honestly disappointed. Almost every single time I ask for scrambled eggs, I’m told they don’t have any. Yet somehow, once in a while they do. I don’t understand how a restaurant that serves breakfast can consistently be out of something as basic as scrambled eggs. On top of that, whenever it’s busy, the quality of the food and presentation really goes downhill. The orders often look rushed and sloppy, like no care was put into preparing them. I’ve given this location plenty of chances because it’s convenient, but the experience has been consistently disappointing. That’s why I’m leaving a one-star review. I hope management looks into the breakfast consistency and improves quality, even during busy periods

Restaurant response

Response added on 28 Jun 2026

Hello , We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Reem Balaghi (1 review)

27 Jun 2026

Source: Google

1.0

This was the worst experience of my life. I came on saturday june 27th around 3:50 pm. I asked if he had any garlic bread and he yelled at me saying "NO." Then i asked if i could have potato wedges instead, and he straight up told me, and i quote "No i'm too busy i'm alone" What kind of costumer service is that?!?! I expected at least a minimum of respect and professionalism but instead i got disrespected. Never ever am i coming back here, horrible service!

Restaurant response

Response added on 28 Jun 2026

Hi Reem, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

carlos chapana (11 reviews)

22 Jun 2026

Source: Google

1.7

Title: Trash served at record speed (and that's not a compliment) I ordered a Bacon Breakfast Sandwich and got it in under a minute. Red flag number one: when food comes out that fast, it's not efficiency – it's a warning sign that it's been sitting there since sunrise. The bread? Hard as a shoe sole. The cheese? Cold and unmelted. The bacon? Lukewarm at best. Basically, I paid for leftover scraps that someone forgot on a tray. If I wanted hard bread with cold cheese, I'd raid my own fridge and save myself the trip. The saddest part isn't even the taste (nonexistent) – it's having to throw the whole thing in the trash because even my dog deserves better. That's the harsh reality: zero care, zero quality control, zero respect for the customer. I get it, the price is cheap. But I'd rather pay two extra bucks at a place where the cook doesn't hate their job. This isn't breakfast – it's a scam dressed up as convenience. An absolute disgrace. Rating: 0/5 – Never coming back.

Restaurant response

Response added on 22 Jun 2026

Hi carlos, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Madelaine Gray (1 review)

18 Jun 2026

Source: Google

5.0

Great experience with this restaurant

Restaurant response

Response added on 19 Jun 2026

Hi Madelaine, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Parneet Cor (1 review)

3 Jun 2026

Source: Google

5.0

Very nice experience and like to visit again everyone is very nice

Restaurant response

Response added on 3 Jun 2026

Thanks Parneet! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Hany Aziz (1 review)

1 Jun 2026

Source: Google

1.0

Very disappointing experience. I ordered a large Iced Capp at the drive-thru, but was given an iced coffee instead. When I pointed out the mistake, the employee responded rudely, argued with me, and handled the situation aggressively. This is not the first time I've experienced poor customer service at this location. I won't be coming back.

Restaurant response

Response added on 1 Jun 2026

Hello Hany, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Melanie Ramos (2 reviews)

8 May 2026

Source: Google

5.0

Great service every time, always served with a smile and super fast. The food is always warm and fresh, and the staff are friendly and welcoming. Definitely recommend stopping by

Restaurant response

Response added on 10 May 2026

Hi Melanie, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

mike D (39 reviews)

7 May 2026

Source: Google

1.0

Pickup truck reverse parked directly in the drive thru for a half hour. Not that anyone working there cared.

Restaurant response

Response added on 7 May 2026

Hi mike, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Karen (7 reviews)

31 Mar 2026

Source: Google

1.0

Either the coffee is too strong or it tastes like water. The sandwichs are missing ingredients. You can tell when quality is not important.

Restaurant response

Response added on 31 Mar 2026

Hello Karen, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Amanda Viselli (1 review)

25 Mar 2026

Source: Google

1.0

I visited today morning this tim hortons. I don't know what happened today but this was the most disappointing experience that I have received in this location, and this was not the first time. The food was horrible the coffee was cold. When I come to the drive thru windows the employee looked so unhappy and rude. When I paid from my stuff and brought to my workplace, the food was disgusting and they made mistakes. I don't what is going on too this restaurant. But this needs to stop. This is most time that I have wasted and this tim hortons is the most useless one in this location that I will never come back. If they continue like this they will loose all there customers and will close soon.

Restaurant response

Response added on 25 Mar 2026

Hi Amanda, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Ananya Sharma (7 reviews)

1 Feb 2026

Source: Google

5.0

I loved the food like it was so fresh👍😉i would definitely recommend.. staff was so polite ❤️love ittt☕️

Restaurant response

Response added on 1 Feb 2026

Hi Ananya, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Mudit Chauhan (26 reviews)

30 Jan 2026

Source: Google

1.0

If I could report the girl working here, I would. First, when I was giving my order, no greeting or anything, just “Ok.” I have to ask myself: can I come to the window? later I found she was wearing AirPods, and talking with someone while taking orders. Right after I came to the window, she made a face like she was the one paying for our drinks. My drink was fine, but my wife's drink wasn’t made as order.. we already made a few stops, so we didn’t come again to report the order. But due to this behaviour, I realised why people are going against Tims now. To the owner, if you really want your store to be on a good list, please take action on that. For reference: I ordered on 30th Jan, 2026 at 3:55PM.

Restaurant response

Response added on 31 Jan 2026

Hi Mudit, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

D (2 reviews)

13 Jan 2026

Source: Google

1.0

The girl who works in the evening(weekday) does not know professionalism. There was an Uber order and she said she cannot fulfill the order so I canceled the delivery from my end. Then she reported me on ubereats saying I stole the order. Is that how it works? Management should look into that girl seriously. Deactivate your Uber account if your employees don't know how to deal with it and respect

Khush sohal (9 reviews)

11 Jan 2026

Source: Google

5.0

Great service

Restaurant response

Hi, Thank you so much! Tim Hortons is so appreciative you took the time to leave us such a positive review. We look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Rahul Sharma (3 reviews)

9 Jan 2026

Source: Google

5.0

I had a very good experience with all tim’s team happy faces and value there customers i always get right order and 100% recommend and baker is always very nice

Restaurant response

Hi Rahul, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care

Simranjeet Kaur (2 reviews)

6 Jan 2026

Source: Google

5.0

Great service

Restaurant response

Response added on 6 Jan 2026

Hi Simranjeet, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Sebastien Pauly (2 reviews)

4 Jan 2026

Source: Google

1.0

Very difficult to understand my simple order

Restaurant response

Response added on 4 Jan 2026

Hello Sebastien, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Amanda Dee (80 reviews)

4 Jan 2026

Source: Google

2.7

They always mess up the simplest orders. Food often tastes old/stale. Service is nonchalant at best when you mention their mistakes. Even asking for something as simple as cutting a bagel in half, it only gets done like 30% of the time. The only one that has good customer service is a lady named Jessica.

Restaurant response

Response added on 4 Jan 2026

Hello Amanda, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care