Tim Hortons

joe saby (5 reviews)

21 Oct 2026

Source: Google

5.0

Staff is very friendly and the food was fresh

Restaurant response

Response added on 21 Oct 2026

Thanks joe! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Banwait (24 reviews)

25 Sep 2026

Source: Google

5.0

Amazing services always had lunch, coffee whenever out

Restaurant response

Response added on 26 Sep 2026

Thank you Gurveen! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Avtar Singh (5 reviews)

18 Sep 2026

Source: Google

3.0

Too bad customer service no smile Rude while talking order especially Asian

Khalid Khalid (38 reviews)

26 Aug 2026

Source: Google

3.0

The atmosphere is okay. The food is pretty good. The service is not really good not because anyone's rude. The employees are actually friendly but I find that this. Tim Hortons is one of the slowest locations in the West Island. I don't know why it takes 10 minutes to get an ice cap but only one other customer other than me. Every single time I go it's the same. It's not just a one-time thing

Restaurant response

Response added on 27 Aug 2026

Hi Khalid, Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca. Thank you and have a great day, Tim Hortons Guest Care

Harani Thangeswaran (2 reviews)

13 Aug 2026

Source: Google

1.0

I went in yesterday 12/Aug/2026 at 12:49 and i was highly disappointed with the service the staff was lacking in understanding my order and literally at a point i got annoyed why did i even go to this particular Tim Horton. The Harry Potter theme was released out and I was super excited to purchase the souvenirs and a drink but the staff failed to understand my orders and when i asked her i needed the colour changing wand which is also on the display she wasnt paying any attention it took a loong two minute for her to understand and said « u mean the stick » i was like if you are wearing and promoting Harry Potter theme to how can you not know the terms and if you dont understand you could ask someone she was soo into finalizing my order and i was not yet done. I also ordered an Iced Vanilla Matcha Latte and it sucked i tried the same drink in another Tim Horton they did an excellent job. One more thing the staffs wanted me to open and show them the wand and started asking what are you gonna do with them it doesn’t matter their duty is to sell not ask questions and pass unreasonable comments. Normally this used to be my favourite spot but the staff aint good.

Restaurant response

Response added on 13 Aug 2026

Hello Harani, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

GL Francesco (414 reviews)

12 Aug 2026

Source: Google

5.0

This Tim Hortons looks great after the renovations! The updated interior feels modern, clean, and much more welcoming, with a nice selection of baked goods and all the Tim Hortons classics. The location is perfect and very convenient, whether you’re stopping in for a quick coffee, grabbing breakfast or lunch, or taking something to go. The staff here also deserve a mention. Everyone was friendly, welcoming, and provided great service. Overall, a really nice renovated Tim Hortons and a great location to have in the area!

Restaurant response

Response added on 13 Aug 2026

Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Hamid nour (2 reviews)

11 Aug 2026

Source: Google

5.0

This team is amazing & knows what they are doing !! Couldn’t ask to be serve any other way✅

Restaurant response

Response added on 11 Aug 2026

Thank you Hamid! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Juan (8 reviews)

5 Aug 2026

Source: Google

2.3

The egg smelled really bad, like rotten; I couldn't eat my breakfast.

Restaurant response

Response added on 5 Aug 2026

Hi Juan, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Taran Sahota (1 review)

1 Aug 2026

Source: Google

4.7

Weekend evening staff is the best.. recommend to go within sat-sun

Restaurant response

Response added on 2 Aug 2026

Thanks Taran! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Peter Karantabias (26 reviews)

29 Jul 2026

Source: Google

2.3

The food is never warm. They hardly toast their English muffins. They don’t even take the time to layer the bacon properly. They very often make mistakes with orders. The staff is friendly but I believe they either put too much pressure on themselves, are pressured by management, or they just don’t focus. This store is one of the reasons why I don’t drink Tim’s coffee anymore.

Restaurant response

Response added on 29 Jul 2026

Hi Peter, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Laura (21 reviews)

26 Jul 2026

Source: Google

5.0

I absolutely love grabbing my coffee and Hashbrown every morning from this location !! The team including the managerrrr greet me with laughter and kindness and yummy hot coffee ! They usually have me laughing before I even get to the drive thru window :) I highly recommend this Tim Hortons if you appreciate a friendly smile and delicious fresh food!! I also love that they always ask for the points card! Highly recommend going there!

Alexander Petropoulos (3 reviews)

8 Jul 2026

Source: Google

1.0

Gave me food poisoning. Never go. People there are dull and seem to not care

Restaurant response

Response added on 9 Jul 2026

Hi Alexander, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

miryam (1 review)

8 Jul 2026

Source: Google

4.7

nice environment for families

Restaurant response

Response added on 8 Jul 2026

Hi miryam, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Miriam (1 review)

4 Jul 2026

Source: Google

1.0

Horrible workers. My visit was at ~8pm. The drive-thru employee was "cleaning" the floors by pouring hot water from a cup onto the floor and then using a mop to swish it around. I witnessed her pouring hot water, mopping, pouring more, mopping, etc., for 5 minutes while I waited for her (or anyone, there didn't appear to be any other employee in the food/drink prep area), to prepare my 2 drinks and cookie order or to take my payment. There were 3 people behind me also waiting for their orders while she was doing this. FYI: adequately cleaning floors in a restaurant requires using a cleaning solution. Mopping with hot tap water is just spreading bacteria around. I'll never go here again and I'm advising everyone I know not to.

Restaurant response

Response added on 13 Jul 2026

Hello Miriam, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Brittany Gibson (4 reviews)

30 Jun 2026

Source: Google

1.0

TERRIBLE CUSTOMER SERVICE EVERY TIME I GO To this location specifically!!! Today 30/6/26 12pm I order something that I get here regularly I made my order and the girl answered me with crazy attitude WHATTTT!! . In the middle of me explaining what I wanted she cut me off and rushed me to the window. The already annoyed cashier told me the price but then abruptly turned away I was interrupting the conversation she was having with 2 other disengaged employees , indicating a lack of attention to the transaction I put the money on the window sill where she pick it up and turned back around to finish her conversation without giving me the change I asked her for the change not that the change was significant but that’s your job. There are way too many young girls working here and none of them have manners or patience disappointing.

linda narducci (38 reviews)

22 Jun 2026

Source: Google

3.0

Needs to clean this place up regular staff is so so

Chris V (3 reviews)

18 Jun 2026

Source: Google

5.0

best best great new manager A1 organization!

RW (121 reviews)

11 Jun 2026

Source: Google

1.0

Horrible service. This is not the first time I’ve felt misled when asking a simple question. I went through the drive-thru this morning around 10:00 AM and was served by the same woman who refused to help me last time. Unfortunately, the experience was once again rude and dismissive. Her attitude made me feel like I was bothering her just by asking a question. Management should really look into this because this is now a repeated issue, not just a one-time bad interaction

J Barnes (27 reviews)

11 Jun 2026

Source: Google

1.0

The worst. I just did drive-thru, and the server blew her nose into her hand, then into her shirt. She proceeded to grab my sandwich and hand it to me. The egg was all green inside. Like a horror film brahh

Dian Dahi (4 reviews)

8 Jun 2026

Source: Google

3.0

Very slow service. My order for my chicken crispy wrap took them for 30-40 min to prepare.

Gabriellaaa (2 reviews)

31 May 2026

Source: Google

5.0

I only visit weekend. There are always two girls working and both of them are very sweet. One of the girls name is Disha I think and she is very kind and patient. She helped us with every thing we were confused in. She took very less time to make drinks for us even we were a group of people.i really recommend going to this Tim Hortons specially on weekends.

Jud Bear (146 reviews)

31 May 2026

Source: Google

4.0

Good team working here.

Danica Tejera (7 reviews)

30 May 2026

Source: Google

2.0

I went during a evening to grab a quick dinner I got one sandwich and the 2 girls working were so rude they kept rolling their eyes at me and laughing/talking about me behind my back. It took about 5 minutes for them to come take my order and another 10 for me to recieved my order. They blamed it on having a « long drive thru » but I was the only one in the store waiting to be served and the drive through was completely empty. I’ve gone multiple times now and have been quite disrespected by the same girl over and over ( don’t go on a Friday - Sunday evening if you want actual good service)

Maxime Caron (4 reviews)

28 May 2026

Source: Google

5.0

They have a lot of power plugs, very nice to work there.

Malak Saidani (Malak) (1 review)

15 May 2026

Source: Google

5.0

Very pleasing experience and staff!!🥹🥹Food is great also!

Restaurant response

Response added on 15 May 2026

Hi Malak, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care