Tim Hortons

Maria Rebecca Manelli (8 reviews)

4 Apr 2026

Source: Google

5.0

I ordered new drink, the young girl name shuri served with a beautiful smile.

Restaurant response

Response added on 4 Apr 2026

Thank you Maria! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Sara Baselous (2 reviews)

3 Apr 2026

Source: Google

5.0

The place is amazing , we had some questions regarding ingredients and Vivek took the time to explain it with nice smile , we really like this branch it is clean and staff are very nice and helpful

Restaurant response

Response added on 4 Apr 2026

Hi Sara, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Ravneet mann (5 reviews)

28 Mar 2026

Source: Google

1.0

They are clearly understaffed! I ordered drive- thru and they asked me to wait at the back door. I waited for in my car for 20 minutes!! I was furious and went inside only to see a long line inside as well and only three people working!! This is a big management mistake. Straining the employees and still expecting them to give great service?!

Restaurant response

Response added on 29 Mar 2026

Hi Ravneet, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Delia Dizon (21 reviews)

28 Mar 2026

Source: Google

4.0

Service is fast and the food is fresh, which I appreciate. However, the dine-in area really needs attention—tables were dirty and the floors looked like they hadn’t been cleaned. We had to clean our own table just to sit down.

Restaurant response

Response added on 28 Mar 2026

Hi Delia, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Amraj (3 reviews)

13 Mar 2026

Source: Google

1.0

Someone really needs to teach these people whats customer service. Bad attitude, never happy to serve customers.

Restaurant response

Response added on 14 Mar 2026

Hi Amraj, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Twinkle Tips (2 reviews)

11 Mar 2026

Source: Google

1.0

Ridiculous staff and management

Restaurant response

Response added on 11 Mar 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

remy altarac (8 reviews)

23 Feb 2026

Source: Google

5.0

Very friendly staff

Restaurant response

Response added on 23 Feb 2026

Thank you remy! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Kelsey Brennan (3 reviews)

14 Feb 2026

Source: Google

5.0

This Tim Hortons has consistently been the best out of many I have been to in Montréal. Nice updated interior and friendly service.

Restaurant response

Response added on 15 Feb 2026

Hi Kelsey, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Masieh Amani (40 reviews)

25 Jan 2026

Source: Google

1.0

I came here a couple of times it's always cold. You can't remove your coat to be more confortable.

Restaurant response

Response added on 26 Jan 2026

Hello Masieh, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

pablo martinez (202 reviews)

25 Jan 2026

Source: Google

5.0

Great service. The staff was super efficient and nice

Restaurant response

Response added on 25 Jan 2026

Thank you pablo! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

ÃĤvÏẁhþë (16 reviews)

23 Jan 2026

Source: Google

1.0

Probably the worst Tim Hortons in the West Island. They are always messing up orders. Never going there again.

Restaurant response

Response added on 24 Jan 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Wyte Zomby (38 reviews)

11 Jan 2026

Source: Google

2.0

Always wrong order, can barely hear them and they cant hear you.

Restaurant response

Response added on 11 Jan 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care