Reviews for Tim Hortons - Restoenligne.com

Name: Tim Hortons
Address: 2875 Laurier Street, Clarence-Rockland, Quebec, K4K 1A3
Telephone: 6134464868
Rating: 3.3

Alyssa crerar (46 reviews)

17 May 2026

Source: Google

1.0

Placed my order Quickly thenWaited 40 minuted in the drive through - they didn’t have the food we ordered got the drinks tho horrible drive through service !

Service

Restaurant response

Response added on 17 May 2026

Hi Alyssa, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Guri Singh (19 reviews)

7 May 2026

Source: Google

1.0

Worst Tim Hortons experience I’ve had. I placed a mobile order and went straight to the counter. The girl working there had attitude from the beginning for absolutely no reason. I asked for 4 sweeteners and she only put 2. She rushed the tea, slapped the lid on aggressively, didn’t stir it, and handed it to me with a rude look on her face like I was bothering her. I literally had to go back again myself just to ask for extra sweeteners and a stir stick. What’s the point of ordering ahead if the order is still wrong and the service is disrespectful? Customer service there seriously needs improvement.

Service

Cooking

Atmosphere

Restaurant response

Response added on 7 May 2026

Hi Guri, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Addison Kirtz (4 reviews)

22 Apr 2026

Source: Google

5.0

Amazing service! Leilea was super professional and quick service. Is definitely my go to when I am in a rush!

Service

Cooking

Atmosphere

Restaurant response

Response added on 23 Apr 2026

Hi Addison, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Marcus (1 review)

22 Apr 2026

Source: Google

5.0

I visited drive thru at around 6 in the evening and I was helped by Leilia and she was very helpful. Will come back!

Service

Cooking

Atmosphere

Restaurant response

Response added on 22 Apr 2026

Hi Marcus, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

shack (1 review)

22 Apr 2026

Source: Google

3.7

food was pretty good, if any1 reading this from the restaurant let leilea know that she has great service.

Service

Cooking

Atmosphere

Restaurant response

Response added on 22 Apr 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Hunter (1 review)

22 Apr 2026

Source: Google

5.0

Leilea had really good service she was kind and served. Really fast

Restaurant response

Response added on 22 Apr 2026

Thanks Hunter! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

RileyKirk Burns (2 reviews)

19 Apr 2026

Source: Google

1.0

Such poor service, took 15 minutes to get my 2 craveable sandwiches while they were just talking and laughing and when I finally got my sandwiches, so cheap on the amount of meat, barely any sauce, not even toasted, and a solid single cheese slice, horrible, I've never seen such a bad Tim's

Restaurant response

Response added on 19 Apr 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Mark Stevens

16 Apr 2026

Source: Google

5.0

Great experience in the drive through tonight 4/16 7pm! Two young girls were very funny and provided excellent customer service!

Service

Cooking

Atmosphere

Restaurant response

Response added on 16 Apr 2026

Thank you Mark! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Jovie Watson

15 Apr 2026

Source: Google

4.7

Good service from Leilea!

Service

Cooking

Atmosphere

Deck Fence (69 reviews)

14 Apr 2026

Source: Google

2.5

No donuts after 6:00

Service

Cooking

Restaurant response

Response added on 14 Apr 2026

Thanks, Deck! Here at Tim Hortons, we care about being your first choice. We strive to be the best we can be, so any additional feedback that you could provide on your experience would be much appreciated! Warm regards, Tim Hortons Guest Care

HAPPY (5 reviews)

1 Apr 2026

Source: Google

1.0

Worst experience ever had got chicken wrap instead of veggie celantro and the coffee tasted like crap never get the right order from this location.

Service

Cooking

Atmosphere

Segun Adeyemo (28 reviews)

29 Mar 2026

Source: Google

1.0

Very poor and unprofessional service from the attendants at the drive through today. I guess somestaffs at this location forget their JD! Awful experience.

Service

Cooking

Atmosphere

Restaurant response

Response added on 29 Mar 2026

Hi Segun, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Ryan Larabie (4 reviews)

21 Mar 2026

Source: Google

2.0

Seems to be not set on a price there sometimes I go in for my breakfast it'll be $8.65 in the same breakfast the next day is 9:20 doesn't make any sense, then you go back the next day then it's back to $8.65 then a couple days later the same breakfast is 9:20 and it keeps doing that that's why in the charge 50 cents put on mayonnaise when I ask for no Chipotle and other ones are submit and some workers said they can't do that doesn't make any sense

Restaurant response

Response added on 21 Mar 2026

Hi Ryan, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Georgia Anderson (3 reviews)

8 Mar 2026

Source: Google

5.0

Yummy 😋

Service

Cooking

Atmosphere

Restaurant response

Response added on 8 Mar 2026

Hi Georgia, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Thomas Reese (1 review)

22 Feb 2026

Source: Google

4.3

I came here just last week through the drive thru and usually i don’t get great customer service, ESPECIALLY on Saturdays but i got great service from a girl at the window named Leilea (i made sure she spelled it out for me so i got it right 🤣) she took my order and was quick but nice and when i got to the window she had my order ready to go with a smile on her face! She didn’t rush me and i was just blown away by her kindness towards me so i thought id give her some attention for that!! Nice job Leilea!!!

Service

Cooking

Atmosphere

Restaurant response

Response added on 22 Feb 2026

Hi Thomas, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Isabelle Lafreniere (1 review)

22 Feb 2026

Source: Google

5.0

Customer service was very good! All the employees were helpful and Leilea ( the one who served us) was so kind to me and my family! I always look forward to coming here.

Service

Cooking

Atmosphere

Restaurant response

Response added on 22 Feb 2026

Hi Isabelle, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Jane Lacroix (2 reviews)

21 Feb 2026

Source: Google

1.0

Staff is not well trained… I found a hair in my food, the staff members were giving attitude to customers and didn’t call out the orders so we waited not knowing our food was in front of us. Staff are very unprofessional and have cellphones visible on them, I also saw a staff member with her foot up on a counter 🤢🤢

Service

Cooking

Atmosphere

Restaurant response

Response added on 22 Feb 2026

Thank you Jane! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Chris Hariski (108 reviews)

21 Feb 2026

Source: Google

2.0

Staff seem like customers bother them when placing a drive thru order.

Service

Cooking

Atmosphere

Ty Mueller (14 reviews)

18 Feb 2026

Source: Google

5.0

Hit the drive through. Food was great

Cooking

Restaurant response

Response added on 18 Feb 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Tim Hortons

What guests say about Tim Hortons

Reviews / Ratings for Tim Hortons

Add a review

Opening hours

Features

Missing information?