Tim Hortons

xMarshallx (289 reviews)

11 May 2026

Source: Google

3.7

They are very slow, especially during peak periods like early morning from 7am to 8am. DO NOT do mobile order, they don't even prepare them when you ask on the app whether you want your order prepared "now" (meaning ready when you enter) or in 10 mins. She said "I'll make it now", 15 minutes later I finally got my order.

Restaurant response

Response added on 11 May 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

George Zhang (12 reviews)

9 May 2026

Source: Google

1.0

the ice to coffee ratio is absolutely abysmal.

Restaurant response

Response added on 10 May 2026

Hi George, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Helena Daly (224 reviews)

8 May 2026

Source: Google

5.0

Enjoyed a variety of coffees and treats

Restaurant response

Response added on 9 May 2026

Hi Helena, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Sarujan Thangavel (8 reviews)

7 May 2026

Source: Google

5.0

Ronald excellent customer service. I like to come hear every day to see Ronald. He is my bestie !!!

Restaurant response

Response added on 10 May 2026

Hi Sarujan, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Thomas Schmidt (8 reviews)

29 Apr 2026

Source: Google

1.0

Every time I come here they don't speak French and when I speak in English they barely understand. Everytime I have the wrong order or missing half my items because they could'nt understand what I wanted. Really disappointing.

Restaurant response

Response added on 29 Apr 2026

Hi Thomas, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Aaron Totton (17 reviews)

28 Apr 2026

Source: Google

4.3

Always good food here

Restaurant response

Response added on 28 Apr 2026

Hi Aaron, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Michael John Labatete

17 Apr 2026

Source: Google

5.0

Every one is nice smiling while taking order But Emma is stand out for me. She is the best example of employee. She was so very very nice.

Frank Naccache (213 reviews)

13 Apr 2026

Source: Google

3.3

Descent but nothing secial

Restaurant response

Response added on 13 Apr 2026

Hi Frank, Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca. Thank you and have a great day, Tim Hortons Guest Care

sajith lakmal (2 reviews)

4 Apr 2026

Source: Google

3.0

Poor customer service

Restaurant response

Response added on 5 Apr 2026

Hi sajith, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Rashed Feroj (19 reviews)

28 Mar 2026

Source: Google

1.0

Apparently, asking for a receipt here is an invitation to be yelled at. I tried to resolve the issue with the manager, but her "empathy" was as cold as a forgotten coffee. I was told I could just leave once I had the receipt. Message received—I'll be spending my money elsewhere from now on.

Restaurant response

Response added on 29 Mar 2026

Hi Rashed, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Marie Richard (1 review)

31 Jan 2026

Source: Google

5.0

This Tim Hortons has the fastest drive thru in the area. Very friendly staff and my order is always correct. They are so efficient it amazes me.

Restaurant response

Response added on 1 Feb 2026

Thanks Marie! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Krystrlle Chstbonneau (4 reviews)

22 Jan 2026

Source: Google

1.0

Should change the time for being able to go inside because they do not open at 5am.

Restaurant response

Response added on 24 Jan 2026

Hi Krystrlle, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Wendy S (1 review)

6 Jan 2026

Source: Google

1.0

Hi, I tried to reach the location by phone because I wanted to inquire about a lost wallet but it kept ringing once than hanging up. What is the use of a phone if no one answers. Thanks

Restaurant response

Response added on 7 Jan 2026

Hi Wendy, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care