Reviews for Tim Hortons - Restoenligne.com

Name: Tim Hortons
Address: 2 Staye Court Drive, Arnprior, Quebec, K7S 0E7
Telephone: 6136231000
Rating: 3.8

David W. (185 reviews)

16 May 2026

Source: Google

4.0

Generally good.

Service

Cooking

Atmosphere

Restaurant response

Response added on 17 May 2026

Thank you David! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Jim jones (1 review)

5 May 2026

Source: Google

5.0

"I am blown away by how fast and friendly the service is at this Tim Hortons! Even when the drive-thru line looks long, the team moves through it with incredible efficiency. I was in and out in no time, and the staff actually took a second to share a genuine smile and a 'have a great day,' which makes a huge difference. It’s rare to find a place that balances high speed with such a welcoming attitude. My order was spot on and my coffee was perfect. If you need your fix fast but still want to feel like a valued customer, this is the place to go!

Restaurant response

Response added on 6 May 2026

Hi Jim, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Torrie Little (6 reviews)

5 May 2026

Source: Google

5.0

Stopped in with my friends today and had the best service given by doris and other employees. Great, hilarious customer service that really stands out in a chain nowadays.

Service

Cooking

Atmosphere

Restaurant response

Response added on 5 May 2026

Thanks Torrie! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

E Andrew (10 reviews)

3 May 2026

Source: Google

2.3

Some of their workers there need to learn how to do their job

Service

Cooking

Atmosphere

Restaurant response

Response added on 3 May 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Marc Pichette (12 reviews)

11 Apr 2026

Source: Google

1.0

Brutal 2 coffees asked for 4c 1s for both gave me 5s in both today it’s constant at that place

Restaurant response

Response added on 11 Apr 2026

Hi Marc, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Jenn (12 reviews)

6 Apr 2026

Source: Google

5.0

excellent experience! Every time! love Arnprior and ALWAYS hit timmys!

Service

Cooking

Atmosphere

Restaurant response

Hi Erin, Thank you for the wonderful review and for taking the time to share your feedback with Tim Hortons. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Jeff O'Brien (200 reviews)

3 Apr 2026

Source: Google

2.3

Sorry, I have to update my review as the in-store service was very poor. I stood in line 10mins waiting to be served. All staff members were serving the drive-thru, and no one was serving customers in the store. My wife experienced the same thing the other day.

Service

Cooking

Atmosphere

C Pawis (Northernsun) (47 reviews)

31 Mar 2026

Source: Google

4.0

For the most part very friendly staff. Was a bit surprise one night however, when I stopped in around midnight and was told I couldn't get a sandwich because the staff was "ckeaning".

Service

Cooking

Atmosphere

Restaurant response

Response added on 1 Apr 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

B (166 reviews)

31 Mar 2026

Source: Google

3.3

Accidentally ordered through mobile as in restaurant, but they wouldn't bring it to the drive through window for me and forced me to come inside to get it.

Service

Cooking

Atmosphere

Restaurant response

Response added on 31 Mar 2026

Hi, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Bryan Linkletter (232 reviews)

8 Mar 2026

Source: Google

5.0

Fast service

Service

Cooking

Atmosphere

Restaurant response

Response added on 8 Mar 2026

Hi Bryan, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Patty Davis (105 reviews)

6 Mar 2026

Source: Google

5.0

Everyone there is amazing

Service

Cooking

Atmosphere

Restaurant response

Response added on 6 Mar 2026

Thanks Patty! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

sakky Bhatti (2 reviews)

23 Feb 2026

Source: Google

1.0

Very bad service almost every second location check your stuff before leaving. Washroom are worst no cleaning

Service

Atmosphere

Restaurant response

Response added on 23 Feb 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Jessica Mattinson (7 reviews)

17 Feb 2026

Source: Google

5.0

Very pleasant staff and excellent service.

Service

Cooking

Atmosphere

Danielle Paquette (3 reviews)

15 Feb 2026

Source: Google

1.0

How can I contact head office or a manager at this location I ordered an iced chai latte and got an iced coffee or something. When I asked the lady working the cash if she could remake it because it tasted like coffee and coffee and I don’t get along she wouldn’t remake it as it was an “iced chai latte” she made. So now I just spent $4 on a drink that I can’t even drink.

Restaurant response

Response added on 16 Feb 2026

Hi Danielle, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Lisa McGee (4 reviews)

15 Feb 2026

Source: Google

5.0

Christine is always so friendly. Even on the coldest days, her smile could warm the coldest of hearts - even Linda’s.

Service

Cooking

Atmosphere

Restaurant response

Response added on 15 Feb 2026

Hi Lisa, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Donkey monkey (2 reviews)

29 Jan 2026

Source: Google

1.0

Bad service

Service

Cooking

Atmosphere

Restaurant response

Response added on 30 Jan 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

jonathan barr (89 reviews)

10 Jan 2026

Source: Google

5.0

Always great to hear Lauries voice over the speaker ready to take my order and always happy.

Service

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Atmosphere

Restaurant response

Response added on 10 Jan 2026

Thanks jonathan! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Owen-Ryder McKenzie (12 reviews)

4 Jan 2026

Source: Google

5.0

Absolutely amazing Tim Hortons location. Staff were extremely kind on a friday morning. Caring and patient. The shelves were stacked, order came in super quick and it made me want to get out of my way next time I go through the area to hit this timmies. Nice work guys, keep it up 👌

Service

Cooking

Atmosphere

Restaurant response

Response added on 4 Jan 2026

Thanks Owen-Ryder! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Tim Hortons

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