Tim Hortons

David K (9 reviews)

21 Oct 2026

Source: Google

2.3

We order a dozen or so coffees at a time from this location constantly for coworkers, and today we also bought coffee and donuts for a very clean homeless man. The manager was extremely rude about it. She said he could not sit inside to eat his food even though it was very cold outside, and then told my wife to shut up when she complained. Pathetic way to treat paying customers. Excuse us for wanting to help someone in need. Really wish we could stop ordering from a place that puts way too much sugar in everything and is rude to their customers, but Tim's has a stranglehold on the donut and coffee market in Quebec.

Restaurant response

Response added on 21 Oct 2026

Hi David, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Tony Curzon (28 reviews)

21 Oct 2026

Source: Google

1.0

Employees zero politeness

Re Play (47 reviews)

19 Oct 2026

Source: Google

5.0

Stopped by at this Tim Hortons in Sherbrooke last Saturday afternoon and was pleasantly surprised by how fast the line moved even with a decent crowd in. Got a honey cruller and a double double and both were exactly what you want on a chilly afternoon walking around downtown. The staff behind the counter were genuinely friendly, cracking jokes while keeping the orders flowing, which made the wait feel shorter than it was. Clean tables, decent seating if you want to sit and people watch for a bit, and honestly a solid pit stop while exploring the area.

Restaurant response

Response added on 19 Oct 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Vi-Anne Parangue (28 reviews)

10 Aug 2026

Source: Google

4.7

I needed a late night coffee run and they were the only one open after 11pm on a Sunday night in Sherbrooke. I order via the mobile app and just showed it at the counter and it was ready in less than 5 minutes. Thank you!

Restaurant response

Response added on 11 Aug 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Shared Family (1 review)

10 May 2026

Source: Google

1.3

I visited this Tim Hortons in Sherbrooke and ordered 3 breakfast sandwiches along with 2 Ice Capps. The farmer’s sandwich was fine and the egg and cheese biscuit was okay, but one sandwich came with only sauce and the biscuit on the side and no egg or cheese at all. I also ordered an Ice Capp with almond milk because I can’t tolerate regular milk. The staff mentioned the machine was having issues, and when the drinks came out they both looked exactly the same, when I took a sip I knew it was NOT almond milk like the server had assured me it was,also there was a sleeve on the cup I assumed to tell the difference,but there was a crack in the cup so the sleeve was to cover the crack. Mistakes happen, but considering the wait time and missing food item, it was disappointing. I hope quality control and order checking can improve.

Restaurant response

Response added on 11 May 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Aaron Crosby (17 reviews)

3 Feb 2026

Source: Google

3.0

Sometimes understaffed but despite that the workers do a good job. The restaurant in general does seem to get the concept of mobile ordering. Every time I have ordered ahead at this location they have not started even making my order until I announce myself. Usually by standing in line until I can tell a staff member I am there for a mobile order.

Restaurant response

Response added on 3 Feb 2026

Hi Aaron, Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca. Thank you and have a great day, Tim Hortons Guest Care

Cristel Natacha lawrence (17 reviews)

19 Sep 2025

Source: Google

4.0

Great food - good customer service - ambience is not my style

Restaurant response

Response added on 20 Sep 2025

Hi Cristel, Thank you for the wonderful review and for taking the time to share your feedback with Tim Hortons. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Leyla Grenier Lahaie (1 review)

16 Sep 2025

Source: Google

1.5

Went through the drive thru and the employee was impatient and snappy. Doesn't listen very well. I ordered a breakfast bagel with sausage and cheese slice and I got refused because you don't heat eggs after 5. My order didn't even have eggs

Restaurant response

Response added on 16 Sep 2025

Hello Leyla, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at help.timhortons.ca/hc/en-ca. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care

Heath D (35 reviews)

31 Jul 2025

Source: Google

4.7

Everything is fresh as always just a little slow not enough staff to do the orders as fast as other places

Restaurant response

Response added on 31 Jul 2025

Hi Heath, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care

Klaus A. Meine (190 reviews)

27 Jul 2025

Source: Google

4.0

It's your local Tim. Not big, not flashy but coffee Is not bad.

Restaurant response

Response added on 27 Jul 2025

Hi Klaus, Thank you so much! Tim Hortons is so appreciative you took the time to leave us such a positive review. We look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care