Placed an order on doordash they didn't prepare or for 45mins finally decided to pick up and then didn't even prepare it when we got there. Why make the customer wait on delivery app if you're afraid there's no drivers. Notfiy the customer or cancel the order.
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Restaurant response
Response added on 16 Feb 2026
Rex Chen We’re very sorry for the inconvenience caused and understand your concerns. Please go to go.momos.com/psfMG so we can look into this.