Great quick takeout spot with flavourful burritos
Unfortunately, I am forced to give this restaurant a lower rating due to some negative experiences that I had on January 3 and January 4. This relates to some problems that I had with the food that I had ordered on UBER. I should note that this is not the first time that I had ordered from this restaurant in the past. I have been a fairly regular customer but now I am fairly concerned about continuing to order from this restaurant. I had placed two (2) separate orders on two (2) separate nights and the ordered items did not change whatsoever. I made ZERO changes to the content of the items that I ordered on the menu. In both cases, the orders came with major mistakes, which caused me to feel physically unwell, and I now believe I need to report this publicly because it was such a bad experience. I filed a food safety report with UBER about my situation; originally I had trouble with their system because they do not consider all complaints to be valid. This is a completely different issue from the restaurant itself. I did speak directly with the restaurant staff on two (2) occasions now about both orders and they were admittedly shocked and surprised that I had this type of experience, let alone that this occurred on two (2) consecutive nights. I am very sensitive to spice as well as acid, and I am very careful with the food that I consume due to this underlying health condition. I am susceptible to stomach ulcers and to extreme pain if I consume more than the appropriate amount of spice and acid in my food. This is the reason that I always specify that the burrito or burrito bowl should be done with MILD salsa and that there should be ZERO spicy ingredients included in the burrito or burrito bowl. In this case, I had ordered a regular burrito on both occasions and I asked for MILD salsa, as per usual. On both occasions, the burrito was highly spicy and overbearingly hot. I was not able to eat very much of it because of the level of spice and heat. Whatever I did consume definitely irritated my stomach, and I am now in need of a doctor’s appointment. I need to have my health problem reevaluated because clearly it was made worse by what I was eating, and I did not eat very much of the food that was delivered. After the first incident on January 3, the restaurant offered for me to be compensated with a free meal, but this no longer seems to be all that helpful when the same thing occurred for a second time the following day on January 4. I went and spoke with them today on Monday, January 5 about what happened on the last two (2) days and I was not offered any other form of compensation. They were simply just “shocked” that these incidents happened and said that they would need to look into it. They also did not understand why random ingredients were included in the burrito that I had not requested, including “pickled onions” which I cannot digest. I NEVER include these in the list of ingredients whenever I place an order with this place. Something has obviously gone majorly wrong with this restaurant, and I am not overly comfortable ordering food from there again if this is going to be the type of experience I end up having repeatedly. I had requested ingredients like “cheese” and “crema” to be included in the burrito and there was very little of this on both nights. Otherwise there was just a lot of spice and a lot of heat, and this was not well compensated or balanced out by any non-spicy ingredients. The main issue was that I NEVER requested any spicy salsa in the first place and that is exactly what caused me to feel unwell from the food. Although I appreciate the fact that the restaurant did attempt to compensate me for the first experience, they certainly did not offer anything for the second experience, and I thought that they would be a tad bit more concerned after telling them that I had two (2) horrible nights of this with no explanation as to why this happened.
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