I am extremely frustrated with my experience with Taiyo Express. I placed a scheduled Uber Eats order at 4:30 PM for delivery between 6:45 and 7:15 PM specifically so everything would be ready on time for Valentine’s Day dinner. By 8:30 PM, the order was still not even ready. When I called the restaurant, I was told they were busy because it’s Valentine’s Day and that I would have to wait a long time. That response is completely unacceptable. Valentine’s Day is not a surprise—it happens on the same date every year. If you know it’s going to be busy, then plan accordingly. Don’t accept scheduled orders hours in advance if you have no intention or ability to prepare them on time. The entire point of scheduling ahead is to avoid exactly this situation. Instead, our evening was completely disrupted with no food, no timeline, and no accountability. This shows a serious lack of organization, planning, and respect for customers’ time. I would not rely on Taiyo Express for any important or time-sensitive order.