Ta pies

Thank you for your review. For clarity, several statements here are factually incorrect and need to be addressed. • A mince beef, cheese & bacon pie has never existed at TA Pies. We have menu records and there are pictures dating back at least 7 years confirming this. What is being referred to as “mince beef” has always been called Classic Beef, a name used since the store opened over 15 years ago. If any item was removed from the menu many years ago by previous management, that decision was made well before the change in ownership and is not the responsibility of current management. Given this, it’s unclear when or where this supposed pie was ordered, as it has not been on our menu for many years — if ever. We continue to offer the established range, have introduced additional flavours, have brought back popular flavours in response to customer requests, and there has been no reduction in stock selection. • The gravy has not changed. It is made the same way it always has been, using the same method we were trained on. It is prepared from scratch based on the pie filling, using real ingredients including tomatoes and herbs. No powdered gravy is used. We also make our broth in-house. It is therefore incorrect to describe the previous gravy as “real” and the current gravy as “not real.” Our gravy is made entirely in-house and reflects the same — or higher — standard of freshness and authenticity. • The “Big Stack” has always been served together in one container. This is how it was sold and how we were taught by the previous owners. We were never informed that individual tubs were standard practice. There are pictures dating at least 3 years ago of how the big stack was served. • The removal of UK/OZ/NZ imported snacks and groceries was a decision made many years ago by previous management. We were advised by previous owners that this range had already been discontinued many years before we took over the store. The business was taken over as it was. It is not fair to blame the new owners for a decision that wasn't theirs. • At no point did we blame a customer. We simply explained that the time of the visit at the store was right after a busy service rush, and some items sold out — which is normal in a fresh, high‑volume food business. • Finally, it is incorrect to suggest that any perceived changes are due to new ownership. The business continues to operate using the same core recipes, methods, and products that customers have known for years. We welcome genuine feedback; however, publishing inaccurate claims can negatively impact a small business and does not provide a fair or truthful representation for other customers relying on reviews. — TA Pies Management