Subway
Subway 1555 Bd Henri Bourassa O, Montréal
Review summary

What guests say about Subway

The reviews are mostly negative and mainly mention rude or slow service, with several customers saying they were not listened to. Many also mention portions that are too small, poorly prepared or low-quality sandwiches, and a place that is sometimes dirty. A few customers did receive good service, and one person appreciated the 24/7 opening hours.

Summary based on 17 reviews.
2.6
47 evaluations
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Reviews / Ratings for Subway

Photo of Allo Allo
2 Nov 2026
Source: Google
5.0

Very clean and the food was prepare fast 👍

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Photo of Mahamat nour
2 Nov 2026
Source: Google
5.0

Very fast and clean service

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Photo of Abdoul karim Bah
2 Nov 2026
Source: Google
5.0

Clean and kind staff

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Photo of Marc Cormier
31 Oct 2026
Source: Google
1.0

Very bad service I ordered in advance 15 min before. The order was not prepared And I had to show my credit card transaction even if it showed on the receipt she had in her hands

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Photo of Normal
28 Oct 2026
Source: Google
5.0

I ordered here, i was nice. He gave me an extra cookie i think

Service
Photo of Nilam.P
28 Oct 2026
Source: Google
1.0

VERY BAD SERVICE

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Photo of Andrew Chammas
28 Oct 2026
Source: Google
5.0

Amazing service and the staff is very very nice.

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Photo of William Malouin
27 Oct 2026
Source: Google
4.7

The food is very good and the service is really good, they put way more then at orthers subways

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Photo of Saed
27 Oct 2026
Source: Google
1.0

Honestly, this is one of the worst customer service experiences I have ever had, and it is genuinely shameful to see what has happened to a Subway that I have grown up with and visited my entire life. It is disappointing to see a place that used to be familiar and welcoming become an establishment where customers are treated with such disrespect. The behaviour of certain employees, especially during the night shift, is absolutely unacceptable and reflects very poorly on the management of this location. The employee working the night shift on the 6th treated me in a way that I found extremely disrespectful and unprofessional. No customer should have to walk into a restaurant and feel unwelcome, disrespected, or looked down upon by someone who is supposed to be providing customer service. What makes this experience even more concerning is that I genuinely felt that I was being treated differently because I am Arab. I cannot understand why a customer should ever have to question whether they are being treated unfairly because of their ethnicity. If this is how customers are being treated at this location, then there is a serious problem that management needs to address immediately. Furthermore, we are in Quebec, a French-speaking province, and it is disappointing to encounter a situation where an employee cannot communicate in French. This raises legitimate concerns about the hiring standards, training, and supervision at this establishment. At the very least, employees should be able to communicate respectfully with customers and provide a basic level of service. Speaking to customers rudely, making them feel uncomfortable, and failing to demonstrate basic professionalism should never be acceptable. I honestly question how the human resources department and management can allow this kind of customer service to represent their business. Hiring employees is one thing, but ensuring that they are respectful, professional, and capable of doing their jobs properly is another. Management cannot simply ignore these issues and expect loyal customers to continue coming back as if nothing happened. I have been coming to this Subway for years, and that is precisely why this experience is so disappointing. To see a place I have known for so long fall to this level is embarrassing. Loyalty should mean something, but after an experience like this, I have serious doubts about ever wanting to return. A business survives because of its customers, and treating them with disrespect is one of the fastest ways to destroy its reputation. I strongly encourage the management and human resources department to investigate this incident, review the conduct of the night-shift employee working on the 6th, and take these concerns seriously. Customers deserve respect regardless of their background, ethnicity, or language. There is absolutely no excuse for making a customer feel discriminated against in a place where they should be treated with basic dignity. This location urgently needs better customer service, stronger management, and employees who understand what professionalism actually means. Based on my experience, this establishment has a great deal of work to do before it deserves the trust and loyalty of its customers again.

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Photo of Lulu Gigi
16 Oct 2026
Source: Google
1.0

The Indian woman working there is extremely rude, and raise her voice at you for no reason. I’m not going back to this place. There are plenty of qualified people who would take pride in treating customers respectfully.

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Photo of Secret Account
8 Oct 2026
Source: Google
5.0

Very good!

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Photo of R3neg4t walid
8 Oct 2026
Source: Google
5.0

Very nice subway

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Photo of Marina Iskander
28 Sep 2026
Source: Google
5.0

very good service !

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Photo of N R.
18 Sep 2026
Source: Google
1.0

The lady with glasses treated us rudely, she didn’t let us choose the filling options because she was very impatient, and then when we wanted to go to the bathroom she told us it was damaged, but it seemed like she said it just because she didn’t want to clean it

Service
Photo of Riya Sachdeva
16 Sep 2026
Source: Google
1.0

I did a mobile order in the store and the lady with glasses literally tore the receipt and was laughing out and said that she didn’t got any mobile order

Photo of Nipun Arora
8 Sep 2026
Source: Google
1.0

Horrible service! I placed the order on the app and paid in the app itself. I went to pick up after 20 mins and the lady said show me the transaction in banking app, we have frauds going on. This was the first time I heard such a weird excuse. Then she started making the sandwich and told me to wait on the side, once done she would call out my name. I am waiting again and the sandwich is ready but no one calls anything out. I asked at the counter if thats my order, she just hands me the sandwich, no tissues, no bag nothing. The sandwich itself was of such poor quality, no sauces, no salt, no pepper. They added pickles leftover sticks as well! Dont know how they are allowed to run

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Photo of Sahil Gupta
14 Aug 2026
Source: Google
1.0

Its very dirty inside

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Photo of Alice Lazombie
16 Jul 2026
Source: Google
1.0

My sandwich smelled of fish as I caught turkey .!!!!!!!

Photo of Alexandre Ayotte
7 Jul 2026
Source: Google
1.7

ordered on ubereats, bro took 1h30 to make a sandwich 👎👎👎

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Photo of Rami
8 May 2026
Source: Google
1.0

Horrible service!!!!! They won’t even listen to you while they’re making YOUR sandwich. I asked for sauce on one side and the girl just put sauce everywhere and didn’t even acknowledge or apologize or anything. No pleasantries no smiles nothing. Didn’t even put my sandwich in a bag or give me any tissues. GO TO ANOTHER SUBWAY.

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Photo of Dhruv prajapati
5 May 2026
Source: Google
1.0

Worst subway ever visited in Canada. Lady who serve me in the morning doesn’t great and smile and behaving like a she doesn’t care about customer. Even they don’t have proper food. I request to Subway franchise to don’t give store to this kind of people who don’t respect customers.

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Photo of Sami Hijama
30 Apr 2026
Source: Google
1.0

They accused me of having a fake 100 dollar bill and only sold me half my order

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Photo of Hackson Mpita
26 Apr 2026
Source: Google
5.0

Very good experience. I come in night , its 24/7. Friendly service.

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Photo of Nigger Cocknigger
20 Apr 2026
Source: Google
1.0

Theyre super annoying. They always mess up my online orders. And twice i forgot to bring ID (Which is nuts cause im buying food, not a gun) and they refused to give it to me. They probably stole it from me. Absolutely ridiculous. Ngl should have called the police.

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Photo of Neha Mahey
1 Apr 2026
Source: Google
1.0

Its been 4 years in montreal its my worst experience ever. I order veg sandwich the women server she didn't even ask me what i want she put chicken on my sandwich i ask her to replace she get mad and start putting veggies without asking and put alottt of sauce it was not even eatable

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Opening hours

Dining room
  • Sunday Open 24 hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours

Features

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