9 May 2026
Source: Google
This is the second time we make an online order for a bowl, WITHOUT cheese, that ends up having cheese. Today, I went back to exchange it, as I am lactose intolerant and was hoping for a meal I could eat without worrying about the consequences. When I arrived, the person in charge told me they had a line up all the way to the door and that accidents happen. Horrible customer service.
Restaurant response
Response added on 14 May 2026
We're sorry to hear about the issues with your order and the service you encountered. Please visit our Contact Us section on our website Subway.com to contact us directly. We hope to serve you better soon.