I’ve been a customer of this place since they opened over 25 years ago… but no more. The new owners simply don’t understand the definition of customer service. It’s sad as the original owners were so good and welcoming… going out of their way to offer a great service. It cost me over 300$ last week with my family (for appetizers and beers) and after a full 2 hour wait we still hadn’t recieved our main meals. Having 2 young kids with us we decided to leave and grab fast food instead… not great at all. The worst thing was the owner… arrogant, no simpathy or empathy at all! Acting as if he already had enough customers and did seem to mind losing a few along the way. In anycase… they have now lost a 25+ year customer and I will bring my business to their competitors.