Worst service ever! We arrived at 5:30 p.m. because we had a show at 8:00 p.m. We ordered our appetizers and were patiently waiting for our main course. By 7:00 p.m., we still hadn’t received it, so I asked the waitress how much longer it would be. She told me another 20 minutes — meaning we would have waited almost two hours for our main course! At that point, I told her to forget it because we could no longer wait. She then charged us for the two egg rolls we had ordered and received, which is understandable. What really bothered me was when she said, “You should have told me you had a show to go to!” Really? Shouldn’t the server ask customers at the beginning if they are on a schedule or have somewhere to be, especially when the service is taking that long? We arrived at 5:30 p.m., so we certainly allowed plenty of time. Unfortunately, the lack of communication and extremely slow service completely ruined our evening. Very disappointing experience.
What guests say about Saigon Thai
Saigon Thai in Gatineau gets good feedback for the food, often described as delicious, fresh, and flavorful, with homemade dishes and good desserts. The service is often praised as warm, kind, and attentive, and the atmosphere is seen as welcoming by many customers. However, some reviews mention very slow service and ordering rules that disappointed some customers. If you go there, it's best not to be in a hurry.
Reviews / Ratings for Saigon Thai
We went in and immediately felt like we didn’t belong. We were dressed casually. When we went to order we were told that we had to order a full dinner each because it was a bring your own wine and mandatory. No signage stating this policy. Tied selling? We left because we weren’t hungry enough to want a full dinner each. The whole experience felt off and awkward- felt judged from the moment we entered.
Nice meal, good service, bring your wine or beer, no cork fee.
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Opening hours
- Sunday 16:30 - 21:00
- Monday Closed
- Tuesday Closed
- Wednesday 16:30 - 21:00
- Thursday 16:30 - 21:00
- Friday 16:30 - 22:00
- Saturday 16:30 - 22:00
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