Horrible customer service! I walked into the Griffintown location and was standing near the counter and the lady behind the counter started yelling at me that I was too close to the counter in front of all the people of the restaurant and that I had no common sense. I told her she was being very rude and left. I sent an email to the company to tell them about my experience and received no reply. Very disappointing. This company cares about nobody. Will never go back!
What guests say about Rockaberry Griffintown
Rockaberry Griffintown often receives very positive comments for its pies, cakes, and decadent desserts, with a strong favorite for the cheesecakes, pies, and generally friendly service. Many customers enjoy the warm atmosphere and also find some savory options interesting, but others mention very uneven service experiences. There are also a few complaints about the welcome, the handling of patio rules, and the freshness of some dishes, so the experience can vary.
Reviews / Ratings for Rockaberry Griffintown
Always excellent service and the cakes never disappoint.
I normally do not write bad reviews about costumer service , I simply don’t go back ! However we I walked into the rockaberyy this morning to get a pie , and the girl was rude , impatient , Terrible costumer derive , I will never go back to be served by that individual..
Ordered chicken parmesan with pasta, and the chicken smelled really bad, didn’t expect to get spoiled food
Stopped by for a quick coffee with my dog after our walk on Sunday morning and they brought her a water bowl without even asking. The staff clearly love dogs, and they let us sit on the patio which made the whole visit way less stressful than most cafes. I had the crepe with fresh berries and it was honestly one of the best I have had in Montreal. Already planning to bring her back next weekend, this is exactly the kind of relaxed spot every dog owner needs on their list.
The most insane delicious pies I’ve ever had! My husband used the word “delightful “ must visit spot and great friendly service!
I had been wanting to try Rockaberry Griffintown for a long time, so I decided my birthday was the perfect occasion! 🎂 🤗 One of the lovely staff members recommended the chocolate mousse brownie cake, and it was absolutely delicious — rich, chocolatey and the perfect birthday treat. The staff was very friendly and helpful, and I really loved the cozy atmosphere. It feels like the perfect place for a sweet afternoon with friends, or even to come alone, enjoy a slice of cake or one of their beautiful pies, and relax with a book. I’ll definitely be back — next time, I’m trying one of those amazing pies!
Love the service, ladies were so nice and super helpful. Ended up taking whole pie to home.
Megan was great super nice, the place was really nice and I woukd highly recommend
Very satisfied with the BLT sanwich, the service, and of course, the cakes. It looks like most people do takeout or delivery, but we enjoyed the chill atmosphere of dining in.
the servers seemed to be kind to all customers but us🤷♀️
Been wanting to try for years. Guys working were all cool and helpful. Thanks for the great recommendations. All the cakes were great, my gf and I couldn’t rank them. Will be back.
So we know the cakes are great, but the mac’n cheese is the best i ever had
Even if you are too full after dinner, make some room for these! You won't regret it!
Showed up at 10:15 PM and was told it was takeout only. Fine, no problem. But after ordering (only a piece of pie) the staff told me I wasn't allowed to eat my food on the patio, even though other people were sitting out there and the place doesn't close until 11:00 PM. Bad service.
Food is mid but the apple crumble cheesecake was insane. Damn
I’m usually a more chocolate dessert type of person but on a whim I decided to get a slice of the server’s suggestion - the blueberry’s cheesecake crumble. I was blown away by how good it was! Decadent, creamy, slightly tangy, sweet and the crumble adds a great texture. I wish I had a chance to come back and try the other flavors!
Amazing pies and great service!
Incredible selection of cakes, my favourites are confetti, oreo cheesecake and apple crumble, the restaurant is also good
Always a good time, we ordered the blueberry cheesecake crumble, espresso allonge, mocha milk shake and tea.. everything tasted great, the service was excellent, great value for money..
Very friendly and helpful staff, tasty desserts!
I am obsessed with the pies here. I've been here almost every month since I moved to Montréal and literally recommend this place in every conversation I have about dessert. As someone who prefers pie over cake and other desserts, this is my go-to cheat day café and I will for sure be getting the pies here for birthdays instead of cake in the future. The pie slices are huge but with my huge sweet tooth I always claim a whole slice for myself. You can also get the fruit pies/pies with pastry crust warmed up and add a scoop of ice cream. I do have to say from experience that getting a milkshake AND pie slice together is not something I recommend unless you want to go into a sugar coma.
I had the Caramel Brownie Cheesecake and the Red Velvet Cake. The cheesecake was decadent and very rich, with a chewy brownie base that I absolutely loved. As for the Red Velvet Cake, I’m the #1 fan of anything red velvet, so I know exactly what I look for in one. This was everything I wanted: rich flavor, a moist cake, and that perfect tanginess from the cream cheese frosting. The cake itself wasn’t overly sweet, while the frosting provided just the right amount of sweetness to balance it all out. Both desserts were outstanding, the team were the best and so sweet ! Definitely will come back to try other flavors.
All my friends and I have always adored Rockaberry, and their cakes have been a staple at our celebrations for years. Last week, I decided to try their actual food for the first time. Since I have a service dog (but try to be mindful of spaces that might not be dog-friendly) I called ahead to ask if he could join me on the terrace. The employee on the phone told me dogs weren't allowed (which is totally fine), but then added, "There is a tree right outside the terrace where you can tie your dog." 🌲🙄 I decided to go alone anyway out of respect for their policy. But as soon as I arrived, I saw a pretty large dog sitting right on the terrace with a little water bowl next to him. When I asked the waitress, she claimed a new employee had let them in and it was "too late" to ask them to leave (or to tie their dogs out on the tree 🥸). We accepted the excuse, sat down, and the food was actually quite good (the only reason I'm giving 2 stars). The real kicker? Just a few days later, a friend of mine passed by (without a dog) and asked the staff the exact same question in person, and they told him dogs ARE allowed. 😑 It seems like your staff is willing to enforce a strict "no dog" rule over the phone, but lacks the spine to enforce it in person when people just show up. The lack of consistency and communication here is incredibly frustrating and left a sour taste in my mouth. The food was good, which earns the 2 stars, but the double standards drastically need fixing. Please get your rules straight! 👍
I usually come here for a late night coffee when most other shops are already closed! But The pies and cakes here are also incredibly good I totally recommend passing by. The decor gives off really cozy, oldies vibes which makes for a nice atmosphere. The menu is big and the service is always super friendly!
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Opening hours
- Sunday 11:00 - 23:00
- Monday 11:00 - 23:00
- Tuesday 11:00 - 23:00
- Wednesday 11:00 - 23:00
- Thursday 11:00 - 23:00
- Friday 11:00 - 00:00
- Saturday 11:00 - 00:00
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