9 May 2026
Source: Google
They cancelled my order on Door Dash 45 minutes after I ordered and made my dasher wait 20 minutes before stringing him along every 5 minutes saying 5 more minutes. What kind of Mickey Mouse operation is this? If you don’t have the organization to do take-out, don’t do it. But if you accept an order, you have an obligation to fill it. The dasher confirmed they cancelled because they ‘had too many customers’. You didn’t know that 45 minutes ago when you confirmed my order or even when the dasher walked in? So disrespectful to the person who lost 20 minutes during a busy time for him. I hope DoorDash gives a penalty to restaurants that do that.
Service
Restaurant response
Response added on 12 May 2026
I'm genuinely sorry to hear about your experience with the cancellation of your order and the wait time for your dasher. It’s understandable that this situation would be frustrating, especially given how busy it can get. We aim to handle all orders efficiently, so it's concerning to learn we fell short in this instance.
Your feedback is important, and I assure you we'll review our processes regarding take-out orders to prevent situations like this from happening again. Thank you for bringing this matter to our attention; we truly appreciate it.
