Is this the downfall of Mukja??? I’ve visited this restaurant several times and have always enjoyed it, but our most recent visit was an absolute disaster. The service was amateur, unprofessional, and completely chaotic, easily the worst we’ve ever experienced anywhere—and it was painful to watch. It took almost 20 minutes before we had to chase someone down to take our order, and people who arrived after us were served first. We had to flag down a waiter just to place an order, as if we were begging for attention. We ordered a full meal with soup, banchans, main dish, and dessert. After 30 more agonizing minutes, we had to specifically ask for our soup because no one even planned to serve it. Throughout the meal, we had to constantly chase our waiter for everything—water, condiments, clearing dishes. Staff walked past tables piled with empty plates as if they didn’t exist. It was humiliating. When dessert finally arrived, it was dropped on top of our dirty dishes because no one had cleared the table (even though when we were asked if we were ready for dessert the waiter walked away with empty hands leaving the dishes there and bringing the dessert instead....so weird) Orders are scribbled on blue sticky notes in total chaos, with zero system, zero coordination, and zero professionalism. Even with a full house, they were still taking delivery orders, leaving staff running around like chickens with their heads cut off, accomplishing nothing. They also looked extremely frazzled and miserable - arguably so. Everyone at this restaurant waiting 45-60 minutes for their food. Everyone kept looking at each other confused at the chaotic setting. Every table seemed frustrated—some nearly left, others were waving their hands like schoolchildren begging for attention. It was beyond embarrassing; it was a masterclass in bad service. There was no structure, no professionalism, and no basic customer care. Not once did a server check if we were okay or needed anything—they were in constant motion but achieving nothing. Suggestions for improvement: Service: Implement a real system. Assign one person to takeout, two people for tables. Take orders immediately, serve soups and banchans first, clear dishes without being asked, and check on guests proactively. This is basic restaurant management, not optional. Décor: Comfortable seating, softer lighting, and some wall decorations would go a long way. The current bare, harsh environment only makes the chaos feel worse. The food may still be good, but no one will remember the food with service this atrocious. As it stands, this place is headed for disaster if changes aren’t made immediately. I love this restaurant and plan to return in a month to see if anything improves—hopefully this review can turn into a positive one. But right now, this experience was painful, humiliating, and completely unacceptable.
