We placed an order on their website for pickup. Arrived home to find that the burger was incorrect, the kapsalon didn’t quite match the order, and a can of Coke was missing. If a restaurant offers takeout, I would have expected a bigger effort to make sure that the right items make it into the bag, especially when the restaurant isn’t at all busy. There was one other customer and not much of anything else happening. They did offer to come bring a replacement order but we had hungry kids and it would have been annoying to wait 30+ minutes. Nice gesture, but wasn’t going to be an effective fix tonight. We tried to make the best of what we did get but the burger was truly awful. Very dry, the bun was stale, it had limp mozzarella sticks (the burger we actually ordered read more like a classic double cheeseburger, what we got was a mozzarella stick and pesto situation)… it was just bad so we tossed most of it. The kapsalon was fine but I wouldn’t rush back to have it again. The onion rings didn’t have any crunch to them, same as the limp mozzarella sticks that were in the burger. We had high hopes since it was rated 4.8 on Google but we won’t be back. Luckily my husband picked up McDonald’s for one of the kids before heading to Kapsalon and he had ordered an extra 10 McNuggets. They were the best part of our meal tonight.
