Restaurant I AM PHO (Montreal West)

Hello, thank you for bringing this to our attention. Based on the information you provided, we carried out a thorough investigation, including reviewing surveillance footage, examining our food preparation procedures, and speaking with the staff member involved. Our review confirmed that all steps were conducted in accordance with our hygiene standards, and the employee was wearing a hairnet, gloves, and a mask throughout the process. From our investigation, it is most likely that the hair you noticed was from the beef itself. Occasionally, very small amounts of hair can remain in beef tendons, even when the meat is sourced from reputable suppliers and carefully inspected and cleaned during preparation. While such occurrences are extremely rare, we take this matter very seriously. As a valued long-time customer, we sincerely apologize for your experience. We will continue to uphold strict quality and hygiene standards to minimize the chance of this happening again. Please feel free to contact us directly—we would be glad to offer you a discount on your next visit. Thank you for your understanding and continued support. We look forward to serving you again.