Review summary

What guests say about Restaurant Boustan

Reviews are mixed, but several customers find the food fresh, tasty, and generously portioned, with service that is often fast and friendly. However, many comments point to inconsistent service, order mistakes, delivery delays, and sometimes rude behavior at the counter or over the phone. A few customers also mention quality issues, such as burnt or dry meat, inconsistent portions, and a restaurant that is sometimes considered dirty.

Summary based on 85 reviews.
4.1
105 evaluations
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Reviews / Ratings for Restaurant Boustan

Photo of Atila Arjomand zade
26 Oct 2026
Source: Google
1.0

Got a mixed saj sandwich and it was literally empty little to no meat in my sandwich, super cheap owners. Just stick to other branches

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Logo of Restaurant Boustan
Restaurant response
Response added on 28 Oct 2026
Thank you Atila. We’re sorry to hear about your experience. We’d really like to learn more and see how we can help. Please email us at [email protected] and let’s discuss.
Photo of Zuhair Siddiqui
13 Oct 2026
Source: Google
5.0

Came to this place after 14 years. Was not disappointed. The staff was extremely friendly and accommodating. The food was as delicious as I had the first time! Especially there garlic potatoes. The shawarma was still top notch. Memories unlocked!

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Logo of Restaurant Boustan
Restaurant response
Response added on 15 Oct 2026
Thank you Zuhair for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Mohamed Khalil Miled
9 Oct 2026
Source: Google
5.0

Fantastic experience at Boustan The shawarma is incredibly flavorful and perfectly seasoned and the service is always fast and friendly

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Photo of Dj_Mixer Xx
6 Oct 2026
Source: Google
5.0

Hassan treats me and everyone customer with care and respect. Hes a very good worker

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Photo of Edyta Kliks
5 Oct 2026
Source: Google
5.0

Delish food and great service!

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Photo of Aayan Hussaini
26 Sep 2026
Source: Google
1.0

The food is no good, it had no taste

Photo of Cassy Jones
26 Sep 2026
Source: Google
5.0

Saad is the best xo

Photo of Jasper
24 Sep 2026
Source: Google
3.0

average

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Photo of Jeffrey Barriga
24 Sep 2026
Source: Google
1.7

I live very close to Boustan but every time order from them, the delivery takes over an hour. I can literally go to the grocery store come back and cook my dinner and it would be faster.

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Photo of Arian Goje
23 Sep 2026
Source: Google
5.0

Best staff in all boustan restaurants amazing I loved it

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Photo of Stephen Marcone
12 Sep 2026
Source: Google
5.0

Best Boustan for me, always good and fast. Service is great

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Logo of Restaurant Boustan
Restaurant response
Response added on 14 Sep 2026
Thank you Stephen for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Michel Condoroussis
12 Sep 2026
Source: Google
2.0

After over 20 years of going to Boustan's I think I will be taking a break after a bad experience. I went into this location, which I've been to before and waited at the cash to order as I have done before as there is no sign that I saw on where to order. I was the only customer there waiting to order, with 2 other bike delivers just waiting to pick up an order. It took the person in front of me a while to pay and when it came to my turn I was told that there is another line, I turn to see 5 or so people in line. If there was one I would have been fine but such a long line formed and now I have to go to the back. I moved on and ate somewhere else, the employee didn't really care and I'm sure I won't be missed but I'll go somewhere else for a while.

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Logo of Restaurant Boustan
Restaurant response
Response added on 14 Sep 2026
Thank you Michel. We’re sorry to hear about your experience. We’d really like to learn more and see how we can help. Please email us at [email protected] and let’s discuss.
Photo of Fantastic R
5 Sep 2026
Source: Google
5.0

Tried Boustan today and honestly really liked it. Got the chicken shawarma with garlic potatoes. Everything tasted fresh and the potatoes were really good, especially with garlic sauce. The staff were really friendly and welcoming, which I appreciated. They were patient with us and made sure everything was good with the order. Service was pretty quick too. Good portions and decent price. Definitely coming back.

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Logo of Restaurant Boustan
Restaurant response
Response added on 8 Sep 2026
Thank you Fantastic for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Raymond Aligbe
4 Sep 2026
Source: Google
5.0

The food it was very good everything good

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Logo of Restaurant Boustan
Restaurant response
Response added on 8 Sep 2026
Thank you Raymond for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Lisa Gregory
4 Sep 2026
Source: Google
2.0

The chicken here was very very dry. Prices are too high for the quality of food.

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Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 8 Sep 2026
Thank you Lisa. We’re sorry to hear about your experience. We’d really like to learn more and see how we can help. Please email us at [email protected] and let’s discuss.
Photo of Zex
28 Aug 2026
Source: Google
5.0

The restaurant and the service area looked very neat and clean. And most importantly, the food was so good. Surely, coming again.

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Logo of Restaurant Boustan
Restaurant response
Response added on 28 Aug 2026
Thank you Zex for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of MK
28 Aug 2026
Source: Google
5.0

Very friendly staff and good food

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Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 28 Aug 2026
Thank you MK for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Ferdinand Marcos
24 Aug 2026
Source: Google
1.0

Worst restaurant I've been in the last 12 months I do not recommend you go to this place it's very dirty and the staff is super unprofessional avoid at all costs

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Logo of Restaurant Boustan
Restaurant response
Response added on 25 Aug 2026
Thank you Ferdinand. We’re sorry to hear about your experience. We’d really like to learn more and see how we can help. Please email us at [email protected] and let’s discuss.
Photo of Rf Mohammed Yassir
22 Aug 2026
Source: Google
5.0

Nice service very good team

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Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 27 Aug 2026
Thank you Rf for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Bassirou Fall
17 Aug 2026
Source: Google
5.0

Very fresh food thanx saad for service

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Logo of Restaurant Boustan
Restaurant response
Response added on 18 Aug 2026
Thank you Bassirou for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Swetha Sathyan
16 Aug 2026
Source: Google
1.0

Very smelly meat in shawarma and the meat was also burned. Worst shawarma and never coming again

Cooking
Logo of Restaurant Boustan
Restaurant response
Response added on 18 Aug 2026
Thank you Swetha. We’re sorry to hear about your experience. We’d really like to learn more and see how we can help. Please email us at [email protected] and let’s discuss.
Photo of Eli Ng
10 Aug 2026
Source: Google
1.0

The guy that serve us was awful. Doesn’t take our order and gave us some pita and was mad when we told him that it’s not our order….

Service
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 12 Aug 2026
Thank you Eli. We’re sorry to hear about your experience. We’d really like to learn more and see how we can help. Please email us at [email protected] and let’s discuss.
Photo of tkko
8 Aug 2026
Source: Google
1.0

The dirtiest restaurant ever

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 10 Aug 2026
Thank you tkko. We’re sorry to hear about your experience. We’d really like to learn more and see how we can help. Please email us at [email protected] and let’s discuss.
Photo of William Aylward
26 Jul 2026
Source: Google
1.0

Ever since Boustan rebranded to their new hideous green and pink logo it has gone profusely downhill. Its just not the same as before. Their second time rebranding since 2020 and they did it even worse... Using AI for their menu images too... SMH...

Logo of Restaurant Boustan
Restaurant response
Response added on 27 Jul 2026
Thank you William. We’re sorry to hear about your experience. We’d really like to learn more and see how we can help. Please email us at [email protected] and let’s discuss.
Photo of Nike Rob
23 Jul 2026
Source: Google
3.7

Purchased the large mixed shawarma bowl on Tuesday and was saddened to find the very small serving of meat that was added to the bowl.

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Opening hours

Dining room
  • Sunday 11:00 - 00:00
  • Monday 11:00 - 00:00
  • Tuesday 11:00 - 00:00
  • Wednesday 11:00 - 00:00
  • Thursday 11:00 - 00:00
  • Friday 11:00 - 04:00
  • Saturday 11:00 - 04:00

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