The food is good, but the place is disorganized. Service is inconsistent, and the wait was far too long today. The staff aren't coordinated with whoever adds the meat to the pita. My fully loaded pita was ready in a minute, then sat for 15 minutes before the meat was added and it went on an empty grill, even though the grill guy was just standing there doing not much. I don't understand it. What a waste of time.
What guests say about Restaurant Boustan
Customers especially appreciate the fast, friendly, and often very attentive service, with several positive comments about the welcome and efficiency. The food is generally considered tasty and fresh, particularly the shawarmas, with some finding the portions generous. A few negative reviews, however, mention occasional issues with consistency, quality, wait times, and service.
Reviews / Ratings for Restaurant Boustan
Came for a vegan shistake kavab pita. Service was prompt, and I was charged as shown on the internet. All tasted good and fresh
I ordered with DoorDash. This branch serves disgusting food. The potatoes were extremely oily and had no flavour , the sandwich was super salty, the ginger ale was Schweppes instead of Canada Dry. Never again.
every thing Good talking pleople
Rafii gave an excellent service
Amazing
Amazing place! The food was great! Nahid and Tushar were great at customer service overall good experience !
Good service and good food
Amazing people working there , always with good energy ready to serve and answer all your questions
Go to restaurant. Such friendly staff!
Good place to eat
ALWAYS amazing and delicious please get the kafta, Nahid is the goat
Great food and wonderful service:) really recommend
Hassan was very professional and clean and provided excellent service I highly recommend .
Good
Good food
Super nice place, nice staff and good food!
Great service and very welcoming atmosphere
Always tasty.
Yassin provides good customer service. 10/10!
Really nice place and the food is great!!
Best food ever in Montreal. (They have a best employee called Arif)
The food at Bouston generally never disappoints, but unfortunately, my experience at this particular location was very disappointing because of the service. I placed my order baked chicken saj through the kiosk and clearly added a note requesting that the food be made spicy and that all the vegetables be included, with the exception of turnips. The note was clearly printed on both their receipt and my copy, yet the order was not prepared according to the request. I was given only lettuce and tomatoes, with the other vegetables and spicy sauce completely missing. When I brought this up, the staff member first claimed that the note was not on their receipt. I showed him that it was clearly there, but instead of addressing the issue, I was told that I should have ordered at the counter. If the kiosk allows customers to add special instructions, those instructions should be checked and followed. Mistakes can happen, but the rude attitude and lack of willingness to resolve the issue made the experience much worse. I hope the management looks into how kiosk orders and customer requests are handled at this location.
The cashier lady was very nice and the device was top notch, the food is great and very tasty the shawarma and glaring sauce combo is a must try!! Will be back, this is my favourite Boustan!
Very nice people food is great 😊
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Opening hours
- Sunday 11:00 - 02:00
- Monday 10:00 - 02:00
- Tuesday 10:00 - 02:00
- Wednesday 10:00 - 02:00
- Thursday 10:00 - 02:00
- Friday 10:00 - 05:00
- Saturday 11:00 - 05:00
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