Restaurant Boustan
Restaurant Boustan 3780 Bd Saint-Charles, Kirkland
Review summary

What guests say about Restaurant Boustan

Reviews are very mixed for this Boustan: many customers like the warm, fast, and attentive service, as well as the fresh, tasty food. Others, however, point to a drop in quality, especially with the meat, and mention dishes that are too salty, undercooked, or have questionable taste/smell. A few comments also report cleanliness and service issues, so the experience seems inconsistent depending on the visit.

Summary based on 50 reviews.
4.4
111 evaluations
Add your review

Reviews / Ratings for Restaurant Boustan

Photo of Caroline Desbiolles
29 Sep 2026
Source: Google
5.0

It was my first time at Boustan and I loved it. The food was delicious and fresh. The portions generous and the service welcoming. I will come back.

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 1 Oct 2026
Thank you Caroline for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Zee Hass
26 Sep 2026
Source: Google
1.0

Literally the worst what happened to u guys? I ask for a kids meal you put potatoes and seal it in a box without the combo. Then I ask for a salad you give me a nasty mushy salad. It’s been three four times now I’m actually fed up it’s a disappointment honestly the quality is so bad and god forbid I got the tandoor roti chicken plate and my goodness the SMELLL ON IT WAS DISGUSTING it felt like someone died in my plate . Just nasty so sad honestly. And please atleast cook the shawarma it’s like raw.

Photo of Henry Synder
16 Sep 2026
Source: Google
5.0

Had a great experience at this location. I ordered a beef shawarma wrap with potatoes and garlic sauce on the side. The wrap had plenty of meat and stayed together without becoming a huge mess. Potatoes were fresh and nicely seasoned too. Really enjoyed everything.

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 17 Sep 2026
Thank you Henry for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of M Soli
30 Aug 2026
Source: Google
5.0

Best shawarma au bœuf - excellent staff and very accommodating.

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 31 Aug 2026
Thank you M for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Bichoy Soliman
30 Aug 2026
Source: Google
5.0

Great food

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 31 Aug 2026
Thank you Bichoy for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Youssef A. Soliman
30 Aug 2026
Source: Google
5.0

Great food and makes you feel like you’re back home!

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 31 Aug 2026
Thank you Youssef for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Amir Sadeghi
29 Aug 2026
Source: Google
2.0

I just took out the food yesterday. I went there after a while. The food quality was dropped dramatically after these years and the beef Shawarma smell really bad.

Cooking
Logo of Restaurant Boustan
Restaurant response
Response added on 31 Aug 2026
Thank you Amir for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Panther 107
14 Aug 2026
Source: Google
5.0

The people are very nice and take care of the food

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 17 Aug 2026
Thank you Panther for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Justin
14 Aug 2026
Source: Google
5.0

This is the best Boustan in Montreal!!! The service is amazing and so is the food i will for sure be coming here again!

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 17 Aug 2026
Thank you Justin for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Karas Soliman
12 Aug 2026
Source: Google
5.0

Mr Fares and Micheal Khalil were amazing and very patient with us even though we took a lot of their time which I really appreciated and it was really amazing

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 13 Aug 2026
Thank you Karas for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Tony Awad
12 Aug 2026
Source: Google
5.0

Great service, very nice employees and very delicious food

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 13 Aug 2026
Thank you Tony for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of peter attia
6 Aug 2026
Source: Google
5.0

I had an amazing experience at this restaurant today! The service was outstanding, and the staff were incredibly friendly, welcoming, and professional. The food was absolutely delicious, the restaurant was very clean and well-maintained, and the waiting time was almost nothing. Everything was perfect from start to finish. Overall, it was a 10/10 experience, and I highly recommend this place. I will definitely be coming back.

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 6 Aug 2026
Thank you peter for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Jake Briand
4 Aug 2026
Source: Google
5.0

A great experience over all food was excellent and the service team is so welcoming. Highly recommend anyone to try this resto

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 5 Aug 2026
Thank you Jake for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Youssef Nakhla
4 Aug 2026
Source: Google
5.0

This restaurant might be the best fast food spot in the West i have visited in my life the whole team is so nice and friendly, food is done to perfection. I got the chicken pita and i completely loved it. Highly recommended to anyone and surly i will be back

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 5 Aug 2026
Thank you Youssef for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Vee Barbier
2 Aug 2026
Source: Google
5.0

Very Nice !

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 3 Aug 2026
Thank you Vee for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Cumali
1 Aug 2026
Source: Google
1.0

I just ordered it and it was the saltiest meal I've ever eaten, or rather, I couldn't eat it.

Cooking
Logo of Restaurant Boustan
Restaurant response
Response added on 3 Aug 2026
Thank you Cumali. We’re sorry to hear about your experience. We’d really like to learn more and see how we can help. Please email us at [email protected] and let’s discuss.
Photo of Bassem Guendy
29 Jul 2026
Source: Google
5.0

Great service and food quality

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 30 Jul 2026
Thank you Bassem for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Tamer Nakhla
18 Jul 2026
Source: Google
2.0

I noticed that recntly the beef quality in their Beef Shawerma dropped significantly. I tried it many times since then and it is the same rubbery tastless meat. Not going to try it again. Switching to other restos.

Photo of Shama Naz
17 Jul 2026
Source: Google
2.5

Unfortunately the food quality has deteriorated over time. My beef shawarma was full of muscle fat in every bite - ir was impossible to eat. Plus the meat tasted old. I remember how it used to taste like. I used to love Boustan's beef shawarma. Really disappointed

Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 17 Jul 2026
Thank you Shama. We're very sorry to hear that the quality of your beef shawarma did not meet your expectations, especially as a longtime customer who remembers and enjoyed it in the past. Your comments regarding the texture and freshness of the meat are concerning and will be taken seriously. Please contact us at [email protected] with the location you visited so we can investigate this with the franchisee.
Photo of jon valois
15 Jul 2026
Source: Google
5.0

So awesome

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 16 Jul 2026
Thank you jon for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of P Wilson
15 Jul 2026
Source: Google
3.0

We’ve had Boustan on our list for a while but we didn’t want to go to the one in Ottawa due to the poor reviews. When we were in the area, we decided to go to this location. We really enjoyed the shawarmas and poutines we had. They were all quite filling. Poutine had a lot of gravy and cheese which we truly enjoyed. It was quite empty when we arrived but it was packed by the time we left even though it was super late at night.

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 16 Jul 2026
Thank you P for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Mariano Tenore
15 Jul 2026
Source: Google
5.0

Great atmosphere Good service

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 16 Jul 2026
Thank you Mariano for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of Sandra Evangelista
15 Jul 2026
Source: Google
5.0

Thank you for the Vegan food, it was amazing!!!

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 15 Jul 2026
Thank you Sandra for this excellent review. We're happy you had an awesome experience and hope to see you again soon! Don't forget to download our Boustan mobile app!
Photo of George Khalil
14 Jul 2026
Source: Google
5.0

The food was very good and the service was very good and the staff were smiling

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Hi George, thank you for this rating. We are happy you had an excellent experience and hope to see you again soon!
Photo of goku mugiwara
14 Jul 2026
Source: Google
1.0

I've been ordering from this location ever since they opened, but over the past year, the quality and service have gone downhill. They really need to do better.

Service
Cooking
Atmosphere
Logo of Restaurant Boustan
Restaurant response
Response added on 15 Jul 2026
Thank you goku. We’re sorry to hear about your experience. We’d really like to learn more and see how we can help. Please email us at [email protected] and let’s discuss.

Reviews are also available in French.

See reviews in French

Add a review

Share your experience in seconds.

0/500
Your review will be published immediately.

Opening hours

Dining room
  • Sunday 11:00 - 00:00
  • Monday 11:00 - 00:00
  • Tuesday 11:00 - 00:00
  • Wednesday 11:00 - 00:00
  • Thursday 11:00 - 00:00
  • Friday 11:00 - 01:00
  • Saturday 11:00 - 01:00

Features

Cooking Kinds
Atmosphere Kinds
Meal Kinds

Missing information?

Help us improve this restaurant profile.

Update the profile