No consideration and respect for customers. We tried this restaurant on a Tuesday night. Started well: good wine et entrées. We felt pressure to order more $ which seemed a bit off but we were eager to try this new place. We ended up finishing the bottle, and wondering when the rest of the food would arrive. At least 1 hour passed. 0 aknowledgment of the unusual delay from the staff, which is in my opinion the minimum in hospitality. At several occasions we see the chef (which we were told was working alone that night) hanging and drinking at the bar. Obviously annoyed by the situation we ask for the bill having no confidence in the dishes that will arrive (or not arrive). The situation escalates. Staff tells us that we seemed to be having fun and that we didn’t seem to be annoyed by the delay (?). We pay for what we consumed. Tries to negotiate. This is unacceptable: no expectation should be put on the customer. This restaurant shoud review their customer service and hospitality management or they are not in the right field.
Reviews / Ratings for Restaurant Bincho
Food quality was very good! The dorade was incredible. The service is among the best one we recieved. Decoration is very cozy, music was great not too loud. Toilet are extremely clean!
We hosted an event at this restaurant on a night they would’ve been almost empty. Everyone ordered at least food and/or drinks. The owner started complaining that people weren’t spending enough (they had 5 people in the entire restaurant on a Thursday night), even though everybody bought something. The waitress also couldn’t do her job, but we gladly helped her settle the bills and fix their mistakes. All of this we would have accepted, but the owner’s comments and behaviour became unacceptable. We wanted to introduce 50 people to a new restaurant. We shouldn’t have. There are many restaurants who respect the customers that go. This one only cares about how much you spend.
Had an amazing experience at Bincho. Staff is super friendly, and professional. We shared different plates to be able to try most of their dishes and it was delicious every time. Great cocktails and wine list as well. Loved it! Will definitely return with more friends.
Fun place with amazing dishes and creative cocktails "I recommend to the last word"
The staff caters to your every need , the food is the best i’ve eaten in montréal .. must visit ❤️ bring your family & tell your friends !!
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Opening hours
- Sunday 17:00 - 23:00
- Monday 17:00 - 23:00
- Tuesday 17:00 - 23:00
- Wednesday 17:00 - 23:00
- Thursday 17:00 - 23:00
- Friday 17:00 - 23:00
- Saturday 17:00 - 23:00
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