AVOID AT ALL COST!!!! Explanation below Valentines day was the WORST!!! Slow service we got there at 9:30 and had to ask the waiter repetitively after over an hour wait to just get the Guac and chips starters that shoulce been served moments after we placed our order…the main appetizer came around after 2 hours wait nearly 11pm and we got our main course at 12AM how is that normal?!?? The staff were paying more attention to people who came in larger groups or had more money to spend and were neglecting half the dining room!! SOO many people left the restaurant because of the wait time that made NO SENSE it wasn’t even that crazy packed!! I’ve been to restaurants with double even triple the amount of people and the service was impeccable The food portions were soooooo small!! The octopus was soo pitiful barely 2 small tentacles and it was smaller than the appetizers!!! My wife had it in 2 bites and it made no sense No way they ruined such a nice day for me and my wife we left the place hungry, unsatisfied and just overall disappointed!! This is not the standard of a restaurant in a luxury mall area Avoid at all cost unless you want to throw money in the water…utterly disastrous
Reviews / Ratings for Restaurant Balam
Extremely slow service, small portions and food did not taste good especially for what you’re paying.
Portions are small for the price they charge. Food is average. Nice looking place. Service was under average, waiters not really paying attention their customers. Left the place hungry.
Saint Valentin : Slow service and ran out of the main option (tacos) on a mandatory preset menu with only 3 options. I had never seen this.
Very bad experience. Waited over 2 hours to get main course which was ridiculously small (smaller than appetizers), churros were plain without any sugar
Horrible experience. As new parents who have not been out together for quite some time, we decided to celebrate Valentine's Day at Balam. There was a set menu with 3 options for Main course. Upon arrival and being seated we were advised that one of the main course options was not available. It so happened to be the only meat protein option on the menu. When we asked for a substitute of any kind we were advised that it would not be possible for them to make any substitution and we had to choose between the vegetarian option or the seafood. Although we were compensated with free cocktails it was very disappointing to eat something we dont even like. Moreover it took a very long time to receive our meal. When we did receive our meal, the octopus, it was one tentacle (a very small tentacle), per plate. Hardly a main course. The appetizer was larger. Overall this was an extremely disappointing experience with very little compassion from the manager for their shortcomings. We stopped at Harvey's on the way home as we were still starving.
Great time at Balam! Food was great! We definitely recommend the melted cheese and tuna crudo to start! Tacos were excellent too!! Will be back when it’s terrace season!
Amazing location, Beautiful restaurant. Mexican cuisine at a different level with great drinks and a nice selection of fine Tequila. Great attention to service and food is extremely tasty. Will be going back, Grazia Balam
Good vibe, good food, good service and they have a great Selection of tequila and Mezcal
I never got to eat,,, when I arrived they told me the cuisine was out because of a gas problem. They told me he think i book late but i booked close to 3 hours before and the cuisine was out, 45 min before we got there. They should’ve send a message or something because it was my birthday and there was no more reservations on others
I’ve had nothing but great experiences here. The food is authentic and full of flavor, the atmosphere is warm and welcoming, and the service has always been attentive and professional. It’s a beautiful Mexican restaurant with a great vibe definitely worth visiting.
Drinks: 20/10 Food: 9/10 Vibe: 9.5/10 Loved it! Don’t go there expecting typical, authentic Mexican food, it’s more of an upscale, modern twist. Pricey, but worth it! Service was great as well.
Really enjoyed the atmosphere! Food was delicious and fresh would definitely recommend this restaurant!!
Located next to one of Montreal’s best malls, Balam offers amazing cocktails and delicious food. I visited on a Saturday night and it was completely packed. Great DJ, and beautiful Tulum-inspired decor that really sets the vibe. Thanks Stacy for the great service!
Very nice looking place. Good music but a little loud. You can't have a conversation. Food is ok but very over priced. I've had better but it's still good.
Delicious food, quality ingredients, calm
Amazing....the ribeye tacos came with a roasted bone marrow boat :)
Service, Atmosphere ( live fun dj) and food = we are all enjoyed and definitely coming back 🥳
The food was very good, although slightly overpriced for the overall complexity of the dishes. The service could also be more refined: the wait between starters and main courses was longer than expected, and frequent staff changes throughout the evening disrupted the overall rhythm of the dining experience.
If you're looking for an upscale Mexican experience, Balam is the place. The decor is absolutely stunning—it feels like you’ve been transported to a high-end beach club. We loved the Ribeye Tacos and the Hamachi Tartare; both were incredibly fresh and flavorful. The cocktails are also a work of art . Great music, great service, and a perfect spot for a night out.
Such a pretty space! Got to have a few drinks, but I will try the food next time. The people next to us, their food looked amazing.
The interior design is very beautiful, the service was great! And the food is delicious! 😍
Everything was perfect!
Nice atmosphere. Service was friendly. Food was all right.
Pretty place to ear mexican food! Was more pricey than other mexican restaurants, however, food was tasty!
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Opening hours
- Sunday 11:30 - 23:00
- Monday 12:00 - 23:00
- Tuesday 12:00 - 23:00
- Wednesday 11:30 - 23:00
- Thursday 11:30 - 00:00
- Friday 11:30 - 00:00
- Saturday 11:30 - 00:00
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