Régine Café

Bonjour Jenny. Thank you for taking the time to share your experience. I am truly sorry for the frustration you and your group experienced while waiting to be seated. What you describe is not acceptable, and it is certainly not the level of care and courtesy we strive to offer at Régine. While mistakes can happen during a busy service, the way this situation was handled — particularly the lack of clear communication and apology — does not reflect our usual standards. Our team is well trained, and this type of experience is not representative of who we are, which makes this situation especially disappointing for us. We are currently reviewing what happened with the team so we can better understand how this mix-up occurred and ensure it does not happen again. Régine has long been known for its warm, attentive service and for being a welcoming refuge where guests feel genuinely taken care of, and we take this reputation very seriously. I’m glad to hear that you enjoyed the food and the service once seated, but I sincerely regret that the beginning of your visit fell short of expectations. If you would be open to giving us another chance, I would truly appreciate it if you contacted me directly via [email protected] — I would personally ensure that everything is handled perfectly for your visit. Thank you again for bringing this to our attention. Your feedback helps us improve. Warm regards, Pierre-Luc, Owner