Very disappointing experience. I am a vegetarian and clearly ordered paneer tikka masala over the phone. Despite this, the restaurant sent chicken tikka instead. My partner and I only realized the mistake after taking a bite. When we called the restaurant to inform them, we were told it was not their fault and that it was the kitchen staff’s fault. However, the receipt itself clearly states chicken tikka which we later checked, which shows the order was entered incorrectly from the beginning. Regardless of whose fault it was internally, this is not the customer’s problem. This is not just an order mix-up, it is a food safety issue and a lack of respect for dietary restrictions. For a vegetarian, this kind of mistake is serious and unacceptable. Restaurants must take full responsibility and be far more careful with vegetarian orders.
