2 Jun 2026
Source: Google
If I could give this place -5 stars, I would. First of all, all the tables were dirty, the trash bins were overflowing, and the whole restaurant looked neglected. I came with my friends and all of our orders were completely mismatched. I ordered 3 spicy chicken and 1 normal, but received basically the opposite order. On top of that, I asked if the small chicken pieces counted as one piece and the employee said yes and refused to fix the order after. The customer service was honestly terrible and nobody seemed to care. I definitely do not recommend this location. The downtown store has way better service and is much more organized.
Service
Cooking
Atmosphere
Restaurant response
Response added on 2 Jun 2026
Thank you for bringing this to our attention. We sincerely apologize for your disappointing experience. What you described regarding the cleanliness of the restaurant, the condition of the dining area, the order errors, and the service you received does not reflect the standards we strive to provide at Poulet Royal.
We take your comments very seriously and would appreciate the opportunity to learn more about what happened and make things right. Please send us an email at [email protected] with your contact information and any additional details about your visit, and a member of our management team will personally follow up with you.
Thank you for your feedback. It helps us identify areas where we need to improve, and we hope to have the opportunity to regain your trust.
