Review summary

What guests say about Poulet Royal - Terrebonne

The reviews often highlight crispy, flavorful chicken, with highly praised sauces, generous portions, and service that is often fast and friendly. Several customers say they had a very good dine-in experience, with a pleasant atmosphere and a clean restaurant. However, there are also frequent complaints about incomplete or incorrect orders, wait times, and sometimes food served cold or not as fresh.

Summary based on 185 reviews.
4.6
314 evaluations
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Reviews / Ratings for Poulet Royal - Terrebonne

Photo of Neeraj Kashyap
20 Oct 2026
Source: Google
5.0

Cashier is very Preety 🧸

Service
Cooking
Atmosphere
Photo of Emmy Tarte
13 Oct 2026
Source: Google
5.0

wow

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Atmosphere
Photo of kach void
9 Oct 2026
Source: Google
5.0

great place

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Atmosphere
Photo of Raman goray
26 Sep 2026
Source: Google
5.0

Amazing service and very kind staff! A special thank you to the girl wearing glasses who helped me. She was extremely kind, understanding, and helpful. I really appreciate the way she handled the situation and helped get the order prepared again. Excellent customer service — thank you so much! 🙏

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Atmosphere
Photo of Joseph Cuffaro
22 Jun 2026
Source: Google
5.0

Amazing food guys

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Cooking
Atmosphere
Photo of Mia Lemay
20 Jun 2026
Source: Google
5.0

Amazing

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Atmosphere
Photo of joseph chartrand
10 Jun 2026
Source: Google
5.0

Great service from Anthony. Food was amazing and they have affordable prices.

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Atmosphere
Photo of Ray Suben
8 Jun 2026
Source: Google
5.0

Western burger is very good

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Atmosphere
Photo of Arion
6 Jun 2026
Source: Google
5.0

Amazing and fast paced service

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Atmosphere
Photo of masoud chitsaz
2 Jun 2026
Source: Google
1.0

If I could give this place -5 stars, I would. First of all, all the tables were dirty, the trash bins were overflowing, and the whole restaurant looked neglected. I came with my friends and all of our orders were completely mismatched. I ordered 3 spicy chicken and 1 normal, but received basically the opposite order. On top of that, I asked if the small chicken pieces counted as one piece and the employee said yes and refused to fix the order after. The customer service was honestly terrible and nobody seemed to care. I definitely do not recommend this location. The downtown store has way better service and is much more organized.

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Logo of Poulet Royal - Terrebonne
Restaurant response
Response added on 2 Jun 2026
Thank you for bringing this to our attention. We sincerely apologize for your disappointing experience. What you described regarding the cleanliness of the restaurant, the condition of the dining area, the order errors, and the service you received does not reflect the standards we strive to provide at Poulet Royal. We take your comments very seriously and would appreciate the opportunity to learn more about what happened and make things right. Please send us an email at [email protected] with your contact information and any additional details about your visit, and a member of our management team will personally follow up with you. Thank you for your feedback. It helps us identify areas where we need to improve, and we hope to have the opportunity to regain your trust.
Photo of Thomas Guillemette
29 May 2026
Source: Google
5.0

Super service!

Service
Cooking
Atmosphere
Logo of Poulet Royal - Terrebonne
Restaurant response
Response added on 2 Jun 2026
Toute l’équipe du Poulet Royal vous remercie sincèrement pour votre soutien ⭐⭐⭐⭐⭐ Votre satisfaction est notre plus belle récompense et nous sommes ravis que votre expérience ait été à la hauteur de vos attentes. Au plaisir de vous revoir bientôt pour une autre visite gourmande! 🐔👑
Photo of lethug123 yass
29 May 2026
Source: Google
5.0

Insane food. Good service good ambiance. Looks fancy food is amazing good proportions ate half of it but it’s amazing good crunch to the tenders amazing sauces. YOU NEED TO COME HERE 10% of for students

Service
Cooking
Atmosphere
Logo of Poulet Royal - Terrebonne
Restaurant response
Response added on 2 Jun 2026
Toute l’équipe du Poulet Royal vous remercie sincèrement pour votre soutien ⭐⭐⭐⭐⭐ Votre satisfaction est notre plus belle récompense et nous sommes ravis que votre expérience ait été à la hauteur de vos attentes. Au plaisir de vous revoir bientôt pour une autre visite gourmande! 🐔👑
Photo of Dee Syv
26 May 2026
Source: Google
5.0

Good place and good food

Service
Cooking
Logo of Poulet Royal - Terrebonne
Restaurant response
Response added on 26 May 2026
Merci énormément pour votre avis 5 étoiles ⭐ Nous sommes très heureux que vous ayez apprécié votre expérience. Au plaisir de vous revoir bientôt chez nous! 🐔👑
Photo of Salvatore Capone
16 May 2026
Source: Google
5.0

Kids loved it .

Service
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Atmosphere
Photo of Mathieu Juneau
8 May 2026
Source: Google
5.0

Service super

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Atmosphere
Photo of Ann Zhao
8 May 2026
Source: Google
5.0

better than kfc

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Atmosphere
Photo of Julien Sheehy
7 May 2026
Source: Google
5.0

excellent servicw

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Atmosphere
Photo of Patrick Polish
1 May 2026
Source: Google
5.0

I was surprised to see a new chicken spot in the area and im glad to see it's a good one too. Not sure what the other reviews say about the size of tenders but i think they misunderstood what a tender is and think they getting a breast. Portion size is perfect. The sandwiches are delicious. The chicken has a specific batter that gives it an unusually delicious taste. Much darker batter but it tastes great. Had the original which came with 2 thinner patties and that was more than enough. Will definitely be back

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Photo of run.away.child.
27 Apr 2026
Source: Google
5.0

Logan et derck great services

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Atmosphere
Photo of Sonia M
24 Apr 2026
Source: Google
3.3

Really expensive for what you get, and the taste is mid at best. Not worth the money I paid and I wouldn’t go back. Staff was nice though

Service
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Atmosphere
Photo of Chokri r
24 Apr 2026
Source: Google
5.0

peak

Service
Cooking
Atmosphere

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Opening hours

Dining room
  • Sunday 11:00 - 21:00
  • Monday 11:00 - 21:00
  • Tuesday 11:00 - 21:00
  • Wednesday 11:00 - 21:00
  • Thursday 11:00 - 21:00
  • Friday 11:00 - 22:00
  • Saturday 11:00 - 22:00

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