Plaza Rive-Sud

James Kikoryoplous (1 review)

12 Oct 2026

Source: Google

1.0

I attended a wedding at Plaza Rive-Sud and personally paid cash for drinks at the bar. This is why I was surprised to hear that management later stated there was no cash at the bar and that coupons were the only payment method accepted. My own experience does not match that explanation. I believe customers deserve transparency and accurate answers when concerns are raised about a wedding reception. If management is investigating a complaint, the response should reflect what actually happened that evening. This experience has left me questioning how the situation was handled, and I hope the venue takes these concerns seriously.

Alexander Lake (1 review)

12 Oct 2026

Source: Google

1.0

I attended a wedding at Plaza Rive-Sud and was disappointed by an issue at the bar. I was asked to provide a drink coupon for a Shirley Temple, even though my understanding was that this drink was already included in the wedding package. This left me confused about what was included and what guests were expected to pay for with coupons. I hope management takes these concerns seriously.

Ross Samson (“Sewing the seed”) (1 review)

12 Oct 2026

Source: Google

1.0

Based on our experience and what we know about other couples’ experiences, I would strongly caution anyone considering booking an event at Plaza Rive-Sud. Peter and Tony’s handling of customer concerns has been extremely disappointing. We have also heard about a troubling situation involving friends who were getting married at the venue. According to the couple, they had an arrangement to make their payment the day after the wedding, but the day before their wedding, they were blamed over the payment. Peter allegedly threatened to cancel their wedding at 10 p.m. if the money was not provided. Imagine the stress of facing that threat the night before one of the most important days of your life. In our own experience, we also raised concerns about drink coupons allegedly being collected for beverages that were already included in our wedding package. We remain dissatisfied with how our concerns and request for reimbursement have been handled. Couples spend enormous amounts of money and put their trust in a venue to make their special day run smoothly. They deserve respect, clear communication, and accountability when something goes wrong. Based on these experiences, I would be very hesitant to book another event here and would encourage couples to get every payment arrangement in writing and carefully document everything. We expected professionalism and fairness, and unfortunately, we have been left deeply disappointed.

David Pascal (1 review)

12 Oct 2026

Source: Google

1.0

I attended a wedding at Plaza Rive-Sud and personally witnessed an incident involving a drink coupon being requested for a Shirley Temple. My understanding was that this beverage was included in the wedding package, so the situation was confusing. I hope management reviews how staff handle coupons and makes sure guests receive what was promised.

Restaurant response

Response added on 13 Oct 2026

Hi David Pascal Wedding of Vanessa and Esteban Here is the same answered the bride. Hi Vanessa Mastandrea and Esteban Jose Guererra wedding of August 28 2026 As I answer you by e-mail and we meet with the both of you and your father. I would like to confirm that we were more than accommodating to your situation from the beginning to a point where we accepted installments for the deposit payment. it is something we never do but we accepted it for you. It took one full year to pay $1500 for the deposit. Please understand that you took the lowest package possible for a wedding and you are expecting that everything and anything will come free with it. I am so sorry but it doesn't work like that. I will COPY PASTES here the answers I sent you by e-mail as is. Hi Esteban Hope this e-mail finds you well, I apologize it took longer to get back to you as we are very busy. Here is the conclusion from the research I did ( cameras, talking with multiple staff) Cappuccino / Espresso >> Client said we charged a client for an espresso. Answer >> we didn’t charge anyone for any type of drinks as we didn’t have a cash at the bar. The only thing that was allowed was the coupons that you guys were distributing, so there is no money transaction in anyway. Also, it states on your contract that the “Cappuccino and Espresso” are to be served with dessert and as per our conversation during the meeting. Some guests asked for espresso upon arrival and since the machine at the bar was not working, Cassandra went get some from the other machine and went to serve your client at no extra charge. Amaretto >> Client said we ran out of Amaretto Answer >> we always had Amaretto at the bar we finished the evening with 3 bottles sealed and one that was 1/3 full of your wedding. So, it is impossible that we ran out. But even if we had run out of a type of alcohol (which is not the case) you didn’t have an open Bar option. What you had was the coupons which is to serve whatever we have at the bar. But again, I will say it, we had the Amaretto at the bar during the whole night. Coupons >> Client said that the bartender asked a client for a coupon for a “Shirley temple” Answer >> Bartender was advised to only take coupons for mix alcoholic drinks and beer. It is very hard for me to see on the camera what drink is being served in exchange of a coupon. But after talking with Cassandra and the bartender, both said that they don’t recall asking for a coupon from a client asking for a Shirley temple, but let me tell you this information as well, almost half the coupons you took was retuned to me a the end of the night and I fully reimbursed it out of good will. But to give you a concrete answer, it is very possible that a mistake took place and a bartender asked for a coupon for a Shirley temple, we sincerely apologize for this. Please feel free to calculate it from the coupons I reimbursed you. Telling people to leave >> Client said that our staff around midnight was telling the guests “verbally” they have to leave. Answer >> I think I know my staff well enough to tell you that it is impossibly that one of my staff will go tell a client “ please leave now “ under any circumstances. During our meeting I showed you the recording from the camera, that clearly shows my staff are cleaning up as most of your guests were gone already if not all of them. Esteban and Vanessa, Congratulations again on your wedding, I wish you all the best in your future. This file is now closed! Have a great day

Vanessa Mastandrea (8 reviews)

12 Oct 2026

Source: Google

1.0

Hi Peter, if you want to comment on my finances publicly, you don’t even know me. You are making assumptions about our financial situation while not even presenting the facts accurately. If you’re going to talk about our wedding and our payment arrangements, at least get your facts straight. Feel free to come at me, bro. Our experience with Plaza Rive-Sud was disappointing enough on our wedding day, but Peter’s public response afterward has made the entire situation even more infuriating. Peter, instead of addressing our legitimate concerns professionally, you chose to lecture us publicly about choosing the “lowest package possible” and suggest that we expected everything for free. Seriously? We paid thousands of dollars for our wedding. We were paying customers, not people asking for handouts. Expecting a venue to deliver what was agreed upon is not expecting everything for free. And let’s talk about communication—or the complete lack of it. In our experience, communication with Peter, Cassandra, and the team was frustrating and disappointing. When we first visited the venue, Tony was the one actively encouraging us to book our wedding there. We have text messages documenting our conversations and the arrangements we discussed. It is incredibly frustrating to see the situation portrayed so differently now that we have raised concerns. Peter, you claim that we took an entire year to pay a $1,500 deposit, but you leave out the payment arrangement we made with Tony. We have messages documenting those conversations, including the arrangement and Tony’s response telling us there was no need to send more money. If you are going to discuss our wedding and our finances publicly, at least acknowledge the full context. We also have unresolved concerns about the bar, drink coupons, and coffee service. Instead of addressing these issues clearly, your response comes across as condescending and dismissive. Suggesting that customers should expect less because they selected a particular package is an embarrassing way to handle legitimate complaints. The biggest problem is the lack of accountability. When a business is eager to convince a couple to book, but communication becomes frustrating when that couple raises concerns, it leaves a terrible impression. Our messages are documented, and we stand by our account of the arrangements we made. Peter, you can declare the file closed, but you do not get to decide that our experience no longer matters. We paid for our wedding, and we have every right to speak honestly about our experience. To couples considering Plaza Rive-Sud: get EVERYTHING in writing. Keep every text message, confirm every payment arrangement, and make sure every promise is documented. Do not rely on verbal assurances alone. We left this experience feeling deeply disappointed by the communication and by the way our concerns have been handled afterward. Based on our experience, I would not recommend this venue. A wedding is supposed to be a special occasion, not a situation where couples end up arguing over what was promised and feeling dismissed for asking reasonable questions.

Restaurant response

Response added on 13 Oct 2026

Hi Vanessa Mastandrea and Esteban Jose Guererra wedding of August 28 2026 As I answer you by e-mail and we meet with the both of you and your father. I would like to confirm that we were more than accommodating to your situation from the beginning to a point where we accepted installments for the deposit payment. it is something we never do but we accepted it for you. It took one full year to pay $1500 for the deposit. Please understand that you took the lowest package possible for a wedding and you are expecting that everything and anything will come free with it. I am so sorry but it doesn't work like that. I will COPY PASTES here the answers I sent you by e-mail as is. Hi Esteban Hope this e-mail finds you well, I apologize it took longer to get back to you as we are very busy. Here is the conclusion from the research I did ( cameras, talking with multiple staff) Cappuccino / Espresso >> Client said we charged a client for an espresso. Answer >> we didn’t charge anyone for any type of drinks as we didn’t have a cash at the bar. The only thing that was allowed was the coupons that you guys were distributing, so there is no money transaction in anyway. Also, it states on your contract that the “Cappuccino and Espresso” are to be served with dessert and as per our conversation during the meeting. Some guests asked for espresso upon arrival and since the machine at the bar was not working, Cassandra went get some from the other machine and went to serve your client at no extra charge. Amaretto >> Client said we ran out of Amaretto Answer >> we always had Amaretto at the bar we finished the evening with 3 bottles sealed and one that was 1/3 full of your wedding. So, it is impossible that we ran out. But even if we had run out of a type of alcohol (which is not the case) you didn’t have an open Bar option. What you had was the coupons which is to serve whatever we have at the bar. But again, I will say it, we had the Amaretto at the bar during the whole night. Coupons >> Client said that the bartender asked a client for a coupon for a “Shirley temple” Answer >> Bartender was advised to only take coupons for mix alcoholic drinks and beer. It is very hard for me to see on the camera what drink is being served in exchange of a coupon. But after talking with Cassandra and the bartender, both said that they don’t recall asking for a coupon from a client asking for a Shirley temple, but let me tell you this information as well, almost half the coupons you took was retuned to me a the end of the night and I fully reimbursed it out of good will. But to give you a concrete answer, it is very possible that a mistake took place and a bartender asked for a coupon for a Shirley temple, we sincerely apologize for this. Please feel free to calculate it from the coupons I reimbursed you. Telling people to leave >> Client said that our staff around midnight was telling the guests “verbally” they have to leave. Answer >> I think I know my staff well enough to tell you that it is impossibly that one of my staff will go tell a client “ please leave now “ under any circumstances. During our meeting I showed you the recording from the camera, that clearly shows my staff are cleaning up as most of your guests were gone already if not all of them. Esteban and Vanessa, Congratulations again on your wedding, I wish you all the best in your future. This file is now closed! Have a great day

Creme Corossol (8 reviews)

15 Sep 2026

Source: Google

2.0

I contacted your facility to inquire about hosting a wedding in 2027 and was hoping to speak with someone from your team and arrange a meeting to discuss the details and planning process. I initially received some general information, which I appreciated. However, after that initial communication, I did not receive any further follow-up for more than a week. Given that I was actively exploring the possibility of hosting my wedding at your facility, I was disappointed by the lack of communication and follow-through. I have contacted and spoken with other venues during the same planning process, and the level of responsiveness and service I received elsewhere was significantly better. While I understand that inquiries can take time to process, I would have expected at least a follow-up or an opportunity to schedule a conversation. Unfortunately, this experience has affected my impression of the level of service I might receive throughout the wedding planning process. I hope this feedback is useful in improving communication with prospective clients.

Restaurant response

Response added on 16 Sep 2026

Good afternoon I am very sorry about your experience and the fact that we haven’t responded to you. We receive at least a good 10-15 requested per day and we are very sorry if we have missed yours. I would be more than happy to assist you at your connivence and I promise I will Take care of your request personally. Thank you

Amer Bchara (15 reviews)

12 Sep 2026

Source: Google

5.0

Amazing place Wonderful people

MB (22 reviews)

6 Sep 2026

Source: Google

1.0

Up until after the wedding, everything was great. Unfortunately, our experience changed afterward when we started hearing from several of our guests that employees had helped themselves to our wedding cake and dessert table. We found this extremely disappointing and unacceptable, especially since these items were specifically intended for our guests. We were also told that any unopened bottles of wine would be kept for us to take home at the end of the evening. However, when we went to collect them, there was little to nothing left. Again, several of our guests told us that this did not match what they had witnessed. It’s unfortunate that what was otherwise a great experience was overshadowed by these issues after the wedding. We expected better communication and respect for the arrangements that had been made for our special day.

Restaurant response

Response added on 6 Sep 2026

Dear MB Thank you for your comment below, can you please share your name, in which hall the event took place and the date of the event please so I can verify the camera and get back to you. Thank you

ciara (25 reviews)

23 Aug 2026

Source: Google

5.0

I recently had my wedding at Plaza Rive Sud and cannot say enough good things about it. Cassandra, the Wedding Coordinator, went above and beyond to ensure our day went smoothly. She held multiple meetings with us and ironed out every detail, always quick to answer e-mails and welcome all of our questions. On the day of, she was present and there every step of the way, helping my husband and I stay calm. When other vendors made mistakes, she was there to clean the mess. Cassandra is on the ball and deserves all the praise! Peter was also very helpful in giving us advice, helping us tour the venue, and was there for all our questions. Food was also amazing, our guests cannot stop raving about it. You are in good hands if you choose to have an event at Plaza Rive Sud :)

Christina Robertson (90 reviews)

19 Aug 2026

Source: Google

5.0

I recently attended a wedding at Plaza Rive-Sud, and could not have been more thrilled with the entire experience. From my first meeting until the wedding day, my coordinator Maurice Gerardi from Omega Design Events was a joy to work with. He artfully helped me to execute my vision and guided me through the planning process. His expertise and professionalism was especially appreciated on the day of the wedding. I felt so confident that I could approach him with any concerns knowing that he would be available to provide a solution. I also realize now that there were a few glitches that occurred behind the scenes and he managed to sort through it all without me having to know at the time. I am so appreciative of this. Maurice also corresponded with me in the weeks leading up to the wedding when he was away on vacation - I think this is the definition of going above and beyond! Throughout the whole experience I felt confident that Maurice understood my vision and knew how to help me bring it to life in the context of the venue. The service and meals were exceptional. Several of our guests commented that they felt the meal was the best they have ever had at a wedding. This means so much to us as hosts. I truly can't recommend Plaza Rive-Sud enough. The wedding was a dream come true!

A V (15 reviews)

16 Aug 2026

Source: Google

5.0

Amazzzinggg venue! Service and staff are amazing and so friendly / caring it truly made all the difference on our wedding day. Price is unbeatable for the quantity, quality and service! Food was delicious and everything went according to plan! We had the best wedding possible.

Erika A (29 reviews)

26 Jul 2026

Source: Google

2.0

Was a guest at a wedding. Flies all over cocktail hour food. When I asked for water, the waiter gave me hot tap water. When I mentioned it was hot (not just warm), he said they would need ice to cool it (made no sense).

Sonia de Sousa (13 reviews)

10 May 2026

Source: Google

3.0

We had been there in March for a 70th birthday party, the cost was 35$ per adult as advertised on their website. Each of us paid individually,on our way out. We enjoyed it. We thought it would be a great way to celebrate Mother’s Day with the extended family. So my partner reserved for 10 people, 8 adults and two children, 3 & 6. The week before, he received a text stating that the price per adult had been increased to 45$ and children 3-11 35$. ( It still says 35$ per adult on the website) On top of that, the message stated that one person had to pay for the entire group and that before entering the hall. I consider this to be taking advantage of the special occasion to overcharge customers. There was no special menu to justify the difference in price and there is no way justify charging 35$ per child for very young children , since they don’t eat a lot. Also obliging one person to pay and in advance, leaves them with a huge credit card charge and the hassle of having to collect from other members of the group. The food was good quality but not extraordinary and the service was acceptable. We will never go back, as we refuse to encourage a business that we feel has taken advantage of us.

Jimmy Katopodis (50 reviews)

8 May 2026

Source: Google

4.0

Nice place

michael ponari (140 reviews)

8 May 2026

Source: Google

5.0

Excellent service

Mélissa Zahabi (2 reviews)

26 Apr 2026

Source: Google

5.0

We went for brunch. Food was diversified and so delicious.

Alex Harney (24 reviews)

1 Apr 2026

Source: Google

3.0

Here for a wedding. Nice place but the bartender is awful. He’s rude, miserable and can’t mix a drink to save his life. Who puts watered down grapefruit juice in an old fashioned? Awful bar service. He scolded me for pouring juice for a child who asked me and told me not to touch the juice jugs that he had lined up on the counter in the way you would if it was self serve. He treated everyone like an inconvenience. He gave the last dregs of soda cans to people to drink so the soda was flat. He needs to find a new job, he obviously hates the one he has.

nanakochan600406 (23 reviews)

15 Mar 2026

Source: Google

5.0

Very good quality. Love it!

PAUL NAOUM (473 reviews)

29 Jan 2026

Source: Google

5.0

Great place to host events