Food. Inconsistent. Very good to below expectation. Not good value for the money. Service. A consistent issue coming here multiple times. Slow and inattentive. Often received the order incorrectly. Not a very warm and welcoming style mostly cordial and mechanical. Lack of personality and feeling. Atmosphere. This is where this restaurant sparkles, sadly this is only where it stands out. Great place for a date, if you don’t care about the above. So for me I look at going out to eat as a pleasure and a treat. The risk out going out is wasted time, money, and irritation and agitation of dissatisfaction and loss of time. This is why this place is a risky place to invest my time and money as you never know what type of experience you will have as noted with many other reviewers. The good reviews are likely genuine, the negative reviews are not fully represented because for most people when dissatisfied they just don’t care to invest any further time and energy so they don’t write about it and act by not eating at a restaurant again in the future and push back when asked to eat at the same place again - which is when they will explain their story. This fact is based on a study that discusses how customers react when they are and are not satisfied with a restaurant and what their behaviours are post visit. It is for this reason that I feel it’s important to inform potential clients the advance warning that if you’re looking for a high probability of contentment or more, from this established - it’s a coin toss at best. This to me makes this place one I would not return to yet again (after three times already). One time the had the audacity to serve a pizza where the crust was actually burned/charred all over. I could not believe my eyes when the server played it for me. I was astonished. I ended up testing just in case I was being overly picky and sadly myself and guest were blown away at eating a burned pizza. It was a little difficult to return but finally someone took responsibility for this and because the meal came so late we just decided to leave and eat at home. What a waste of an evening and baby sitting to boot. Again, going out to eat at a higher priced and higher end restaurant is part food and part experience. The service matters as much as the food and at times a little more. The management here is poor. The systems and protocols are clearly lacking as with the training and continued training and monitoring of the staff. Management is also lacking in its real time interactions with clients in the restaurant. Good owners and/or managers will look at the tables and the people to monitor satisfaction Levels and work to prevent an unhappy client. This is something placed like The Keg are quite proficient in and whenever they screw up the own it and make it better in the spot. There is a lot to learn from the keg as they know all about consistency and customer centric service. They are PRO ACTIVE as compared to here where the are REACTIVE. All in all it’s your money and your time. My opinion is that there are plenty of amazing restaurant in Montreal and surrounding areas, go elsewhere. Don’t gamble with your valuable time and money as this is what is the car here. Bottom line I will not return a 4th time. Nite to management. Do NOT waste your time giving me your standard reply or to invest more of my time to help you better your restaurant. You said three chances and that’s more than enough times to make it right.
