Very disappointed with the heating situation. The heating does not work at all, and everyone is struggling because it’s extremely cold inside. Customers and staff are both uncomfortable, which is completely unacceptable, especially during winter. The thermostat doesn’t work properly, and despite this being a serious issue, nothing seems to be done about it. This is not a minor problem — it affects health, comfort, and overall experience. People are literally freezing, and it shows a lack of responsibility and management. The franchise should take strict action immediately, fix the heating system, and ensure proper maintenance so this doesn’t happen again. No business should operate like this while ignoring such a basic and essential requirement. Very poor management and very disappointing experience.
