Pizza Pizza
Pizza Pizza 5071 Ch. Queen Mary, Montréal
Review summary

What guests say about Pizza Pizza

The reviews are overwhelmingly negative, with several complaints about the quality of the pizzas: missing ingredients, burnt or undercooked dough, incorrect portions, and incomplete orders. Service is also frequently mentioned as a problem, with long delays, poor listening, dropped calls, and service described as rude or nonexistent. A few customers found the prices reasonable and the place clean, but overall the comments point to an inconsistent and often disappointing experience.

Summary based on 20 reviews.
2.3
29 evaluations
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Reviews / Ratings for Pizza Pizza

Photo of adlane Mr_zx34
14 Oct 2026
Source: Google
1.0

The worst pizza I’ve ever had in my life. I’m never eating Pizza Pizza again. Absolute garbage 🤢 It made me throw up until 5 AM. And the worst customer service at the front desk too. Terrible food and terrible service. Never again!

Logo of Pizza Pizza
Restaurant response
Response added on 14 Oct 2026
Once again, we appreciate your valuable feedback and thank you for choosing our Pizza Pizza Restaurants. We hope to have the opportunity to serve you better in the future and provide you with an outstanding dining experience. We always strive to improve our products, so we’ll consider your customer feedback. Please leave us your details at [email protected]
Photo of Ian Hemingway
4 Oct 2026
Source: Google
1.0

I'm done with this franchise completely. Their quality has been slipping for years. You get next to no toppings now unless you order extra. And they, this location specifically, almost always calls with some problem, usually because they don't have something I ordered. I'm just so over it. I'll order from anyone else at this point.

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Logo of Pizza Pizza
Restaurant response
Response added on 5 Oct 2026
We're truly sorry to hear that your experience at our Pizza Pizza Restaurant in Montréal did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and are constantly working to improve our products. We always strive to improve our products, so we’ll consider your customer feedback. Please leave us your details at [email protected]
Photo of Ranna Daniella Lauricio
28 Sep 2026
Source: Google
1.3

ordered a thin crust and dipping sauce the driver forgot and still charged me for the dipping sauce. now they don’t wanna deliver and said has car problems. didn’t get the order right

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Logo of Pizza Pizza
Restaurant response
Response added on 28 Sep 2026
Thank you for taking the time to provide feedback about your recent experience at our Pizza Pizza Restaurant in Montréal. We appreciate your input, as it allows us to continuously improve our services and address any concerns that our valued customers may have. We always strive to improve our products, so we’ll consider your customer feedback. Please leave us your details at [email protected]
Photo of Alexandre Benoit
25 Sep 2026
Source: Google
1.0

I ordered an Extra-large pizza with Double Curly Fries. However, the pizza was a large and did not have all ingredients. Also, I did not get the fries. I tried to call the restaurant but they hang up. I called the central, they did not want to reimburse but said they would send another delivery... I never got the replacement! I tried to call again, they said they placed a complaint but still did not want to reimburse me, they said they could not do anything else, and I never got a replacement. I paid 40$ (with tips) for a Large. What a rip off!

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Logo of Pizza Pizza
Restaurant response
Response added on 26 Sep 2026
Thank you for taking the time to provide feedback about your recent experience at our Pizza Pizza Restaurant in Montréal . We appreciate your input, as it allows us to continuously improve our services and address any concerns that our valued customers may have. We always strive to improve our products, so we’ll consider your customer feedback. Please leave us your details at [email protected]
Photo of Harshdeep Kaur
20 Sep 2026
Source: Google
1.0

I placed an order and then they have no idea where my order is my order was supposed to deliver at 11:15 and now its 12:30

Service
Logo of Pizza Pizza
Restaurant response
Response added on 20 Sep 2026
Thank you for taking the time to provide feedback about your recent experience at our Pizza Pizza Restaurant in Montréal . We appreciate your input, as it allows us to continuously improve our services and address any concerns that our valued customers may have. We always strive to improve our products, so we’ll consider your customer feedback. Please leave us your details at [email protected]
Photo of Nahid
13 Sep 2026
Source: Google
3.7

I went there like twice in 30 minutes and was tended to by the same person, Hadi? He did not comment on my big backery. Thank you for that🤣🚶‍♂️

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Logo of Pizza Pizza
Restaurant response
Response added on 14 Sep 2026
Thank you for your amazing review and for supporting Pizza Pizza. We can't wait to provide you with another outstanding dining experience in the future.
Photo of Namiko MTL
27 Aug 2026
Source: Google
1.0

Worst place ever don’t go there there so many restaurent in the area it’s not worth it I wouldn’t take a pizza there even if it was free

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Logo of Pizza Pizza
Restaurant response
Response added on 28 Aug 2026
Thank you for taking the time to provide feedback about your recent experience at our Pizza Pizza Restaurant in Montréal . We appreciate your input, as it allows us to continuously improve our services and address any concerns that our valued customers may have. We always strive to improve our products, so we’ll consider your customer feedback. Please leave us your details at [email protected]
Photo of Krishi Tripathi
22 Aug 2026
Source: Google
1.0

Worst service ever experienced from any store. And this also includes the store arrogant staff and the main character is Mr.K, the worst delivery driver.

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Logo of Pizza Pizza
Restaurant response
Response added on 23 Aug 2026
Thank you for taking the time to leave a review! We always look for ways to improve, so we appreciate your feedback. Pizza Pizza cares about its customers and the quality of its products, we are honored to gain you as a customer and hope to serve you for a long time. We always strive to improve our products, so we’ll consider your customer feedback. Please leave us your details at [email protected]
Photo of Chaitanya Upadhyay
22 Aug 2026
Source: Google
1.0

Worst experience ever received till now. No respect for customers and 0 service.

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Logo of Pizza Pizza
Restaurant response
Response added on 23 Aug 2026
Thank you for taking the time to provide feedback about your recent experience at our Pizza Pizza Restaurant in Montréal . We appreciate your input, as it allows us to continuously improve our services and address any concerns that our valued customers may have. We always strive to improve our products, so we’ll consider your customer feedback. Please leave us your details at [email protected]
Photo of Francisco Javier Cordero Navarrete
13 Jul 2026
Source: Google
1.0

We ordered a pizza from this place, and instead of a large pizza of only mushrooms, we received 3 lices of refrigerated or even frozen pizza (literally you could see the dry marks from the cold) and with other ingredients. The box was closed. How can a human do than to another human? No dinner just frustration.

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Restaurant response
Response added on 13 Jul 2026
Nous sommes vraiment désolés d'apprendre que votre expérience avec nous n'a pas été à la hauteur de vos attentes, et nous nous excusons pour les désagréments occasionnés. Nous aimerions en savoir plus sur vos préoccupations spécifiques afin de les examiner attentivement et de mettre en place les mesures nécessaires pour les résoudre. La satisfaction de notre clientèle est notre priorité absolue. N'hésitez pas à communiquer avec [email protected] pour nous faire part de vos commentaires.
Photo of Hashneet
2 Jun 2026
Source: Google
1.0

Worst experience the pizza was uncooked and bread was stale asked for extra sauce paid extras ++ added tips for the employees but shame they do not paid any attention and moreover asked for thin crust what I got was big fat indigestible bread

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Logo of Pizza Pizza
Restaurant response
Response added on 3 Jun 2026
We're truly sorry to hear that your experience at our Pizza Pizza Restaurant in Montréal did not meet your expectations, and we apologize for any inconvenience caused. We take all feedback seriously and are constantly working to improve our products. We always strive to improve our products, so we’ll consider your customer feedback. Please leave us your details at [email protected]
Photo of Behnam Shahtalebi
7 May 2026
Source: Google
2.7

I bought the Pepperoni pizza But it had more than usual tomato sauce and the taste changed to sour. The bread was tough and it seemed was no fresh.

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Logo of Pizza Pizza
Restaurant response
Response added on 8 May 2026
Thank you for taking the time to provide feedback about your recent experience at our Pizza Pizza Restaurant in Montréal . We appreciate your input, as it allows us to continuously improve our services and address any concerns that our valued customers may have. We always strive to improve our products, so we’ll consider your customer feedback. Please leave us your details at [email protected]
Photo of Kritarth Sharma
30 Apr 2026
Source: Google
1.0

Most ridiculous service and quality ever experienced at a pizza pizza. Recently moved in the area and this is my 3rd time, I ordered a pizza from this store. All 3 times, it had issues - 1. Missing toppings, 2. Burnt, 3. All the cheese was off the pizza and on the box + the driver had the audacity to say “it’s just the sauce, cheese and toppings on the box, otherwise the pizza is fine”. Is it just me or everyone thinks that, this is all a pizza is made of!

Logo of Pizza Pizza
Restaurant response
Response added on 1 May 2026
Thank you for taking the time to provide feedback about your recent experience at our Pizza Pizza Restaurant in Montréal . We appreciate your input, as it allows us to continuously improve our services and address any concerns that our valued customers may have. We always strive to improve our products, so we’ll consider your customer feedback. Please leave us your details at [email protected]
Photo of Abdullah Alrujoubi
24 Apr 2026
Source: Google
5.0

The staff in this spot are polite and welcoming

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Cooking
Logo of Pizza Pizza
Restaurant response
Response added on 25 Apr 2026
Thank you for your amazing review and for supporting Pizza Pizza. We can't wait to provide you with another outstanding dining experience in the future.
Photo of sameer Tokhi
22 Apr 2026
Source: Google
1.0

Very rude cashiers

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Logo of Pizza Pizza
Restaurant response
Response added on 22 Apr 2026
Once again, we appreciate your valuable feedback and thank you for choosing our Pizza Pizza Restaurants. We hope to have the opportunity to serve you better in the future and provide you with an outstanding dining experience. We always strive to improve our products, so we’ll consider your customer feedback. Please leave us your details at [email protected]
Photo of Tamara
18 Apr 2026
Source: Google
1.0

Placed an order on uber eats and they waited 45mins to cancel my order.

Service
Photo of Zaffyispapi
15 Apr 2026
Source: Google
5.0

Lacki is the best

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Logo of Pizza Pizza
Restaurant response
Response added on 16 Apr 2026
Thank you so much for taking the time to share your experience and leaving a glowing 5-star review for our Pizza Pizza Restaurant in Montréal. We are incredibly grateful for your kind words and support.
Photo of Antonis
30 Mar 2026
Source: Google
5.0

great atmosphere, lacki is an incredible worker, so genuine and welcoming.

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Logo of Pizza Pizza
Restaurant response
Response added on 31 Mar 2026
Thank you for choosing our Pizza Pizza Restaurant and for being a valued customer. We appreciate your trust in us, and we look forward to serving you again soon. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.
Photo of Sahadot Shikder
7 Mar 2026
Source: Google
5.0

very good service

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Atmosphere
Logo of Pizza Pizza
Restaurant response
Response added on 7 Mar 2026
Thank you so much for taking the time to share your experience and leaving a glowing 5-star review for our Pizza Pizza Restaurant in Montréal. We are incredibly grateful for your kind words and support.
Photo of Lucas
6 Feb 2026
Source: Google
5.0

Nice customer service

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Atmosphere
Logo of Pizza Pizza
Restaurant response
Response added on 7 Feb 2026
Thank you for choosing our Pizza Pizza Restaurant and for being a valued customer. We appreciate your trust in us, and we look forward to serving you again soon. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.

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Opening hours

Dining room
  • Sunday 11:00 - 01:00
  • Monday 11:00 - 01:00
  • Tuesday 11:00 - 01:00
  • Wednesday 11:00 - 01:00
  • Thursday 11:00 - 01:00
  • Friday 11:00 - 01:00
  • Saturday 11:00 - 01:00

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