Pizza Hut
Pizza Hut 114 Prom. du Portage, Gatineau
Review summary

What guests say about Pizza Hut

Reviews are mixed, but several customers highlight good service, courteous staff, and tasty pizzas, with quick orders and sometimes efficient delivery. A few people also find the place is especially suited for takeout. On the other hand, two negative reviews mention serious problems with pricing, refunds, and order corrections, which can hurt the experience.

Summary based on 12 reviews.
4.1
22 evaluations
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Reviews / Ratings for Pizza Hut

Photo of Yusuf Diyab
6 Oct 2026
Source: Google
1.3

Placed an order for a Thin & Crispy, upon pick up it was a regular crust pressed into thin. Walked back in, and asked the staff if they could remake it. Nope, they attempted to argue that the pizza was what I asked for. Reached out to the store for a remake, no one cares to respond.

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Photo of Cedrick Desroches
30 Sep 2026
Source: Google
5.0

Great service, wonderful staff, quality cuisine

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Restaurant response
Response added on 11 Oct 2026
Thank you for your kind words, Cedrick! We're happy to hear you enjoyed our great service, wonderful staff, and quality cuisine :)
Photo of Jeff Liu
16 Sep 2026
Source: Google
5.0

Owner/staff there is really friendly. I have been ordering takeout from this place on a regular basis. Good pizza and fast

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Cooking
Restaurant response
Response added on 22 Sep 2026
Thank you for your kind words, Jeff! We're happy to hear you enjoy our friendly service, good pizza, and fast takeout!
Photo of Jessica Ren
6 Sep 2026
Source: Google
1.0

We ordered 3 items, and they charged more for each item. When asked about the price difference, they said the menu is not updated. For a pizza of $28.99 on the menu, they charged us $38.99! A simple "menu not updated" is not good enough as an excuse! I asked for a refund right away. They couldn't even refund me on the spot and said the manager would call me in two business days and refund me, but they didn't even ask my phone number. Very suspicious business!

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Photo of Jack Guertin
18 Jul 2026
Source: Google
5.0

Fast delivery (especially for a Saturday evening), very nice delivery man and the pizza was really good for the price!

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Restaurant response
Response added on 26 Jul 2026
Thank you for your kind words, Jack! We're happy to hear you enjoyed our fast delivery, nice delivery man, and good pizza for the price :)
Photo of Harjodh Singh
26 Jun 2026
Source: Google
5.0

Nice Pizza Hut great staff very polite and friendly and great tasting pizza would highly recommend!

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Restaurant response
Response added on 28 Jun 2026
Thank you for your kind words, Harjodh! We're happy to hear you enjoyed our polite and friendly staff and great tasting pizza! :)
Photo of Ramzan - 95
8 Jun 2026
Source: Google
4.0

Tasty pizza 🍕 I enjoyed it

Photo of Arpit Singh Arora
19 May 2026
Source: Google
5.0

Saiyad was very helpful, he makes excellent pizzas.

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Restaurant response
Response added on 24 May 2026
Thank you for your kind words, Arpit! We're happy to hear Saiyad was helpful and that you enjoyed his excellent pizzas! :)
Photo of Dan Bussiere
27 Apr 2026
Source: Google
4.7

It's a nice little takeout place! Always great service, and the food is good too.

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Restaurant response
Response added on 8 May 2026
Thank you for your kind words, Dan! We're happy to hear you enjoy our great service and good food at our takeout place! :)
Photo of Jones Marquiez
18 Apr 2026
Source: Google
5.0

I’m from Toronto and I was visiting Gatineau when I decided to stop by Pizza Hut on Portage. I was honestly very impressed by the experience. The restaurant was clean, the staff were friendly and professional, and the service was quick even though it seemed busy. The food was fresh, hot, and prepared exactly the way I wanted. You can tell the team works hard to keep the quality high and make customers feel welcome. It’s not always easy to find a place that is both fast and consistent, but this location definitely stands out. If I come back to Gatineau, I will definitely visit again. Great job to the whole team!

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Restaurant response
Response added on 26 Apr 2026
Thank you for your kind words, Jones! We're happy to hear you had an impressive experience with our friendly staff, quick service, and high-quality food. We look forward to welcoming you back if you visit Gatineau again!
Photo of Parano
15 Mar 2026
Source: Google
5.0

The pan pizza was very good.

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Atmosphere
Photo of Murdock Gilmore
15 Mar 2026
Source: Google
2.3

No atmosphere like a dump. Bad service. Food looks really good.

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Restaurant response
Response added on 17 Mar 2026
Hi Murdock, We’re sorry to hear about your experience and sincerely apologize for the service and atmosphere not meeting your expectations. We’re glad to hear you found the food looking good, but we understand that the overall experience matters just as much. We appreciate your feedback and will work on improving these areas. — Team Pizza Hut 🍕
Photo of Chandler Bossaer
1 Feb 2026
Source: Google
5.0

Absolutely love this place! I've been a regular for years, and the staff have always been great and welcoming, cost is low for what you get from deals, the pizzas and the wings and the like have been tasty, and food is rarely wasted, as customers that cancel orders occasionally lead to staff giving them to customers

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Photo of Mila I
28 Jan 2026
Source: Google
5.0

Love your pizza! Love your service! I always enjoy going to this location!

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Restaurant response
Thank you, Mila, for the 5-star rating! We appreciate your support.
Photo of N S
4 Jan 2026
Source: Google
4.0

Always great pizza from this location. The staff are friendly and my orders are hot and fresh. Whenever we want pizza, we get it from here!

Service
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Restaurant response
Response added on 9 Jan 2026
Thank you for your positive feedback! We're happy to hear you enjoy our great pizza and friendly staff :)

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Opening hours

Dining room
  • Sunday 11:00 - 22:00
  • Monday 11:00 - 22:00
  • Tuesday 11:00 - 22:00
  • Wednesday 11:00 - 22:00
  • Thursday 11:00 - 23:00
  • Friday 11:00 - 00:00
  • Saturday 11:00 - 00:00

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