Placed an order for a Thin & Crispy, upon pick up it was a regular crust pressed into thin. Walked back in, and asked the staff if they could remake it. Nope, they attempted to argue that the pizza was what I asked for. Reached out to the store for a remake, no one cares to respond.
What guests say about Pizza Hut
Reviews are mixed, but several customers highlight good service, courteous staff, and tasty pizzas, with quick orders and sometimes efficient delivery. A few people also find the place is especially suited for takeout. On the other hand, two negative reviews mention serious problems with pricing, refunds, and order corrections, which can hurt the experience.
Reviews / Ratings for Pizza Hut
Great service, wonderful staff, quality cuisine
Owner/staff there is really friendly. I have been ordering takeout from this place on a regular basis. Good pizza and fast
We ordered 3 items, and they charged more for each item. When asked about the price difference, they said the menu is not updated. For a pizza of $28.99 on the menu, they charged us $38.99! A simple "menu not updated" is not good enough as an excuse! I asked for a refund right away. They couldn't even refund me on the spot and said the manager would call me in two business days and refund me, but they didn't even ask my phone number. Very suspicious business!
Fast delivery (especially for a Saturday evening), very nice delivery man and the pizza was really good for the price!
Nice Pizza Hut great staff very polite and friendly and great tasting pizza would highly recommend!
Tasty pizza 🍕 I enjoyed it
Saiyad was very helpful, he makes excellent pizzas.
It's a nice little takeout place! Always great service, and the food is good too.
I’m from Toronto and I was visiting Gatineau when I decided to stop by Pizza Hut on Portage. I was honestly very impressed by the experience. The restaurant was clean, the staff were friendly and professional, and the service was quick even though it seemed busy. The food was fresh, hot, and prepared exactly the way I wanted. You can tell the team works hard to keep the quality high and make customers feel welcome. It’s not always easy to find a place that is both fast and consistent, but this location definitely stands out. If I come back to Gatineau, I will definitely visit again. Great job to the whole team!
The pan pizza was very good.
No atmosphere like a dump. Bad service. Food looks really good.
Absolutely love this place! I've been a regular for years, and the staff have always been great and welcoming, cost is low for what you get from deals, the pizzas and the wings and the like have been tasty, and food is rarely wasted, as customers that cancel orders occasionally lead to staff giving them to customers
Love your pizza! Love your service! I always enjoy going to this location!
Always great pizza from this location. The staff are friendly and my orders are hot and fresh. Whenever we want pizza, we get it from here!
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Opening hours
- Sunday 11:00 - 22:00
- Monday 11:00 - 22:00
- Tuesday 11:00 - 22:00
- Wednesday 11:00 - 22:00
- Thursday 11:00 - 23:00
- Friday 11:00 - 00:00
- Saturday 11:00 - 00:00
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