Pizza Hut
Pizza Hut 4073 Boul. Saint-Jean, Dollard-des-Ormeaux
Review summary

What guests say about Pizza Hut

Reviews are mixed for this Pizza Hut in Dollard-des-Ormeaux: several customers find the pizza good and generously topped, with fresh delivery and often friendly service. However, some mention disappointing or burnt pizzas, as well as customer service issues. There is also a serious comment about a possible illness after an order, which may be concerning. In short, the experience seems uneven depending on the visit.

Summary based on 13 reviews.
3.8
37 evaluations
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Reviews / Ratings for Pizza Hut

Photo of sahil patel
10 Oct 2026
Source: Google
5.0

Solid Pizza Hut. Service was friendly. Staff are personable and nice. Food was made quickly. The place is clean as well.

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Logo of Pizza Hut
Restaurant response
Response added on 12 Oct 2026
Hi Sahil, Thank you for your fantastic review! We’re thrilled to hear that you enjoyed your experience at Pizza Hut. Our friendly staff and quick service are what we strive for, and it's great to know we hit the mark. We hope to see you again soon! Best Regards,
Photo of Bella Lucena
22 Sep 2026
Source: Google
1.0

I used to love this place, i came in today to get the cinnamon bites and the lady gave me them all burned. Absolutely disgusting! Not even an apology from her.. the store is dirty and the service is pretty bad and poor…. will not be coming again.

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Logo of Pizza Hut
Restaurant response
Response added on 23 Sep 2026
Hi Bella, I’m really sorry to hear about your recent visit. It's disappointing to know that you were served burned cinnamon bites and didn’t receive an apology; that’s not the experience we strive for. Your feedback is invaluable, and I’ll be sure to address this with our team. We’d love to make things right, so please let us know how we can resolve this issue for you. Best Regards, The Manager
Photo of mike D
18 Aug 2026
Source: Google
5.0

My hat's off to the young woman working the night of August 18. She was all alone (handling the cash, answering the phone, flipping pizzas, pretty much everything). She was still pumping pizzas out, offered tremendous service. She deserves a compliment, and probably a raise.

Service
Photo of daftpunk111
16 Aug 2026
Source: Google
3.0

I came in because i thought they had made mistake with the cheese, i didn't know what the codes mean. In the end i made the mistake. But there was no reason for the cashier to be exceedingly rude.

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Photo of Daniel Norman
13 Aug 2026
Source: Google
4.0

Service is absolutely amazing, always helpful, always kind, always respectful

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Photo of Anastasia Vouloukos
7 Aug 2026
Source: Google
2.0

Ordered the other day and I'm pretty sure the pizza gave me food poisoning. I ate a medium sized all-dressed pizza in the span of 2 days and on the second day, I developed fever, chills and headache. The next morning, I threw up and had to rest all day. At first I thought it was a virus, but I quickly felt better the next day after getting sick, which indicates to me that it was most likely food poisoning. Anyway, I won't be ordering from there again, and I hope they start taking more serious measures to store their ingredients properly so that others don't get sick :/

Cooking
Photo of Bryan
7 Jun 2026
Source: Google
5.0

Excellent!

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Photo of Roman Tenorio
26 Apr 2026
Source: Google
5.0

Good service

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Photo of Samantha Busgang
20 Apr 2026
Source: Google
1.0

I was promised compensation for an order issue (4 pizzas). After multiple follow-ups over several months, the store has not honored this or provided a resolution. The store was a complete mess , total disaster and not clean at all. Food boxes were being taken off the dirty floor to put pizzas in. Garbage everywhere and employees yelling non stop

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Photo of devin patel
16 Apr 2026
Source: Google
5.0

Quick and friendly workers

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Photo of Corey Vachon
8 Apr 2026
Source: Google
1.0

Order confirmed for pickup , wentt o restaurant and they had canceled it and workers response not my problem

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Atmosphere
Photo of AMEZIANE Ismail
30 Mar 2026
Source: Google
1.0

one hour to get an order .what a joke

Service
Photo of Annie W
24 Mar 2026
Source: Google
5.0

10/10 best Pizza Hut and friendly staff!! Thank u

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Photo of Andre Noel
7 Mar 2026
Source: Google
1.0

Filthiest restaurant I've ever seen. Where the hell are our health inspectors??? I couldn't believe it when I walked in. The floors, the counters, tables, glass etc... EVERYTHING is filthy, like they haven't been wiped down in days. I literally scanned the entire front customer area and everything is gross. There's a table showing the different sizes of pizza boxes and they're all in a state of decomposition in one corner, like something was spilled on them months ago and no one cleaned or changed anything.

Atmosphere
Photo of Maria Wassef
15 Feb 2026
Source: Google
5.0

Stopped there with a group of 20 youths. They were super welcoming. The pizza was ready on time. Great service overall

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Photo of Torride Homere
31 Jan 2026
Source: Google
5.0

Best service

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Photo of Nowensky Brutus
30 Jan 2026
Source: Google
5.0

Best service

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Photo of Igor Tchourikov
29 Jan 2026
Source: Google
1.0

Very bad place. No service.

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Photo of braham walid
29 Jan 2026
Source: Google
5.0

So good ,thx

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Logo of Pizza Hut
Restaurant response
Response added on 30 Jan 2026
Thank you, Braham! We're happy to hear everything was so good. À bientôt!
Photo of SR W
28 Jan 2026
Source: Google
1.0

Disregard all the fake 5-star reviews from their family members. This place is pretty bad. 0 interaction or interest from the employees, no greetings and no eye contact. On my last visit, the employee wore the same gloves to clean the fryer, run a transaction on the POS, then back to handling food directly, grabbed the sanitizer bucket and then back to handling food directly while still wearing the same gloves. Even their uniforms looked like it needed a wash. Will not return.

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Logo of Pizza Hut
Restaurant response
Response added on 29 Jan 2026
We're sorry to hear about your experience, SR W. We appreciate your feedback and will work on improving our hygiene practices and customer interactions.
Photo of O Ch
25 Jan 2026
Source: Google
4.7

I stopped buying form this location a couple years ago for the terrible, rude service and low quality and preparation of their food, HOWEVER I gave them a shot again this weekend and what a lovely surprise it was that my pizza actually tasted as the good old pizza hut days. I haven’t had a decent pizza in years and their brought me back to those late 90s killing Pizza Hut times. Kudos to the team my 2 pizzas were perfect and my Cinnabon on-spot!

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Logo of Pizza Hut
Restaurant response
Response added on 26 Jan 2026
Thank you, O Ch! We're happy to hear you enjoyed the pizzas and Cinnabon, and that we could bring back those good old Pizza Hut memories. À bientôt!
Photo of Rohit Jaglan
25 Jan 2026
Source: Google
5.0

Customer service very good 👍

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Logo of Pizza Hut
Restaurant response
Response added on 26 Jan 2026
Thank you, Rohit! We're happy to hear you enjoyed the very good customer service. À bientôt!
Photo of Anju jaglan
24 Jan 2026
Source: Google
5.0

Had a great time at Pizza Hut! Zainab was super friendly and made sure everything was perfect. The food was fresh and the service was fast. Definitely recommend 🍕🍕

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Logo of Pizza Hut
Restaurant response
Thank you, Anju! We're happy to hear you had a great time with Zainab's friendly service and enjoyed our fresh food and fast service. We appreciate your recommendation!
Photo of Ramy Sadek
24 Jan 2026
Source: Google
5.0

Great food and most importantly amazing staff

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Logo of Pizza Hut
Restaurant response
Response added on 26 Jan 2026
Thank you, Ramy! We're happy to hear you enjoyed the great food and amazing staff. À bientôt!
Photo of kay
24 Jan 2026
Source: Google
1.0

After waiting 1hr+ For My Online Delivery, I am not impressed at all. Then when I called about receiving not 1 but 2 burnt pizzas the employee had the audacity to catch an attitude as if it’s my fault. VERY UNPROFESSIONAL!

Service
Cooking
Logo of Pizza Hut
Restaurant response
Response added on 26 Jan 2026
We're sorry to hear about your experience, Kay. We appreciate your feedback and will work on improving our delivery times and customer service.

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Opening hours

Dining room
  • Sunday 11:00 - 01:00
  • Monday 11:00 - 01:00
  • Tuesday 11:00 - 01:00
  • Wednesday 11:00 - 01:00
  • Thursday 11:00 - 01:00
  • Friday 11:00 - 03:00
  • Saturday 11:00 - 03:00

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