Employees were rude and food wasnt good or fresh very disappointing honestly To answer your response we have said something to the staff and the buggy didnt come back till 2:15 it went for a 40 min ruide with the group before us we asked your staff if we would have time for the promised ride and also the man driving the buggy admitted it was his fault he thougt we had already ate and left half the groupe at the cabin fir the taffy it is deplorable that instead of being honest you or your staff is lying but it was brought to your attention by multiple people of our group very deceiving To answer to your response again since you change your response amelie the organizer felt pressure into saying everything wentt well (because you contacted her privately)even tho you left her kids at the taffy shack and she definitely wasnt happy with it she was a little panicked even i will add a picture of her response of your private conversation with you once again all that was needed here was for you the owner to own up to your employees being rude and not have any organization i will had a picture of your first response also to show all your lies
Reviews / Ratings for Pine Lodge
We tried the Pine Lodge Sugar Shack brunch today and it was amazing. The service was wonderful and the food was all homemade, with the best pea soup and donuts we have ever had. The food just kept coming and coming. They offer the full sugar Shack experience in a beautiful wooded area and the Lodge is so unique, you feel like you just stepped back into the 1940's. Definitely recommend!
Hayride was behind schedule only allowing half the group to go. We were told the other half could go after our meal, but overheard staff laughing about how "theres not going to be an after". Food was sparse, not great, and very rushed. We could hear staff complaining about how they wanted to finish at 12 and that we should've booked earlier despite us only being behind schedule due to their own poor time management. We still left within our alotted time slot. I definitely dont recommend, probably one of the worst "sugar shacks" in the area. Edit response: We chose to continue tubing because the hayride was not there and it pushed into our meal time. We showed up an hour prior to the meal to give enough time but he wasnt there. We did mention this to staff and they told us we should've booked earlier in the day. Then continued to complain about our groups booking because they have to drive to Buckingham after for a hockey game. The fact that as the owner you would defend this kind of behavior says more than enough about this business.
We got married at the Pine Lodge on October 10, 2025. Jodi and her team did everything they could to ensure that our special day was sooo amazing. From a custom menu, to a well-planned timeline, to shuttling guests back and forth... they did it all. The barn was so beautiful and looked like something out of a movie once it was fully decorated. The pine forest was also the perfect place to get married and the scenery was so beautiful, we barely needed decorations. The accommodations are comfy, clean, and rustic. I don't have enough great things to say about Jodi and her team. They truly took all the stress of planning a wedding off our shoulders and took care of everything. We'd recommend this venue 10000x over for anyone looking to get married in the Ottawa Valley area.
We have had several weeks of pre-cooked meals delivered from Pine Lodge. The volume and quality is beyond excellent. I’ve had to cook for others for 50 years….so tired! This weekly delivery has been the best gift ever! So many meals arrived that I had never attempted….a little bit of heaven arriving every week. If you need a gift for someone….a week’s worth of meals would never go unappreciated!
We used the Pine Lodge as a launching pad for a week long snowmobile trip. The owners graciously allowed us to park our trucks and trailers while we were gone. We arrived at dinner time to a delicious 1/2 rack of ribs (the biggest I have ever seen). They were tasty and properly cooked. The children of the owners were our hosts at dinner time and breakfast... Both boys get 5* and could teach a few restaurants about customer service. We were 6 people in total and had 6 rooms... There was a nice sitting room that allowed us to gather. The shared bathrooms were clean and functional. The whole place had a classic cottage vibe that we personally loved. If you are looking for modern...don't come here. If you want traditional old lodge vibes you will not be disappointed. Thanks for the great stay!
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