Pine Lodge

Joseph Thompson (1 review)

6 Jul 2026

Source: Google

5.0

Great place

Restaurant response

Response added on 6 Jul 2026

Thank you Joseph. We appreciate the Great review.

Ashley Sutton (56 reviews)

5 Jul 2026

Source: Google

1.0

We are locals, and we went for dinner there last night at 4:30 pm. When we entered we confirmed with the employee in the restaurant where to sit, and she confirmed we could sit on the patio. After waiting 30 minutes to receive menus and be greeted, my partner went up to ask for service, and the employee was very rude saying there were other people waiting (there were 2 tables seated, both with drinks and one with their meals being served.) After 45 minutes we left without ever receiving the menu even. We had brought a toddler, who was very hangry by the time we left. Will not be returning.

Restaurant response

Response added on 5 Jul 2026

Thank you for taking the time to leave your feedback. We're very sorry for your experience and apologize to you and your toddler. Waiting that long without even receiving a menu is simply not acceptable. Unfortunately, we were extremely busy that evening and were being pulled in many directions. That's not an excuse—we should have done better, and we're sorry that we let you down. We appreciate you bringing this to our attention and hope you'll consider giving us another chance in the future.

Haylee Goedhuis (6 reviews)

27 Jun 2026

Source: Google

1.0

Went for a prom, the questions that were asked when being ID were insane, the staff should not expect people to know they're zodiac sign, im less upset about not being able to drink it was the disrespect they had when refusing my ID and the fact that the front desk staff said we can drink in our rooms just to be narrates about if im drunk when I hadn't even started drinking yet, they refused to be understanding of disabilities even with proof if the disability, if u cant speak fast enough or have a stutter they deny you and it was one the most rude interactions ive had when being denied on they're part

Restaurant response

Response added on 27 Jun 2026

Thank you for your feedback. At prom events where both adults and minors are present, Pine Lodge has a responsibility to verify age and identity before alcohol is served or access is granted to licensed areas. In accordance with our Safe Alcohol Service Policy, which forms part of the event agreement, staff are required to verify that identification belongs to the person presenting it. When there is uncertainty, staff may ask follow-up questions or request additional identification. These questions are not intended to deny access based on one answer, speed of response, or a disability. They are used to determine whether staff can reasonably confirm the guest’s age and identity. If staff cannot verify age and identity, we are required to refuse alcohol service or access to licensed areas. These procedures are applied consistently and are intended to keep the event safe and compliant.

Johnny Blaze (5 reviews)

26 Jun 2026

Source: Google

1.0

They blare music really loud like a music concert disrupting the whole neighbourhood until really late

Restaurant response

Response added on 26 Jun 2026

Johnny Blaze, Thank you for your feedback. Our wedding venue is a separate event space that hosts licensed weddings and special events. Like other commercial event venues, all events operate under municipal regulations, including established end times and applicable noise requirements. We recognize that music from outdoor events may occasionally be heard by nearby residents, but we strive to operate responsibly and within the rules while helping couples celebrate an important day. We appreciate you taking the time to share your concerns.

Karina Dewar (51 reviews)

28 Mar 2026

Source: Google

5.0

We went for Mother's Day brunch. It was fabulous with a vast buffet of home cooked items. The dessert was so good! Service impeccable! 2026- we visited the lodge and sugar shack.. excellent experience and we will go back! Breakfast was fabulous!

Restaurant response

Thank you for taking the time to let us know how we did. We love hearing how much you enjoyed brunch yesterday

David Desjardins (1 review)

16 Mar 2026

Source: Google

1.0

Employees were rude and food wasnt good or fresh very disappointing honestly To answer your response we have said something to the staff and the buggy didnt come back till 2:15 it went for a 40 min ruide with the group before us we asked your staff if we would have time for the promised ride and also the man driving the buggy admitted it was his fault he thougt we had already ate and left half the groupe at the cabin fir the taffy it is deplorable that instead of being honest you or your staff is lying but it was brought to your attention by multiple people of our group very deceiving To answer to your response again since you change your response amelie the organizer felt pressure into saying everything wentt well (because you contacted her privately)even tho you left her kids at the taffy shack and she definitely wasnt happy with it she was a little panicked even i will add a picture of her response of your private conversation with you once again all that was needed here was for you the owner to own up to your employees being rude and not have any organization i will had a picture of your first response also to show all your lies

Micki Di Cesare (4 reviews)

15 Mar 2026

Source: Google

5.0

We tried the Pine Lodge Sugar Shack brunch today and it was amazing. The service was wonderful and the food was all homemade, with the best pea soup and donuts we have ever had. The food just kept coming and coming. They offer the full sugar Shack experience in a beautiful wooded area and the Lodge is so unique, you feel like you just stepped back into the 1940's. Definitely recommend!

jesse racine (2 reviews)

15 Mar 2026

Source: Google

1.0

Hayride was behind schedule only allowing half the group to go. We were told the other half could go after our meal, but overheard staff laughing about how "theres not going to be an after". Food was sparse, not great, and very rushed. We could hear staff complaining about how they wanted to finish at 12 and that we should've booked earlier despite us only being behind schedule due to their own poor time management. We still left within our alotted time slot. I definitely dont recommend, probably one of the worst "sugar shacks" in the area. Edit response: We chose to continue tubing because the hayride was not there and it pushed into our meal time. We showed up an hour prior to the meal to give enough time but he wasnt there. We did mention this to staff and they told us we should've booked earlier in the day. Then continued to complain about our groups booking because they have to drive to Buckingham after for a hockey game. The fact that as the owner you would defend this kind of behavior says more than enough about this business.

Marianne Emond (2 reviews)

15 Mar 2026

Source: Google

5.0

We got married at the Pine Lodge on October 10, 2025. Jodi and her team did everything they could to ensure that our special day was sooo amazing. From a custom menu, to a well-planned timeline, to shuttling guests back and forth... they did it all. The barn was so beautiful and looked like something out of a movie once it was fully decorated. The pine forest was also the perfect place to get married and the scenery was so beautiful, we barely needed decorations. The accommodations are comfy, clean, and rustic. I don't have enough great things to say about Jodi and her team. They truly took all the stress of planning a wedding off our shoulders and took care of everything. We'd recommend this venue 10000x over for anyone looking to get married in the Ottawa Valley area.

Kathryn Shasha (18 reviews)

8 Mar 2026

Source: Google

5.0

We have had several weeks of pre-cooked meals delivered from Pine Lodge. The volume and quality is beyond excellent. I’ve had to cook for others for 50 years….so tired! This weekly delivery has been the best gift ever! So many meals arrived that I had never attempted….a little bit of heaven arriving every week. If you need a gift for someone….a week’s worth of meals would never go unappreciated!

Andre Singer (14 reviews)

5 Mar 2026

Source: Google

5.0

We used the Pine Lodge as a launching pad for a week long snowmobile trip. The owners graciously allowed us to park our trucks and trailers while we were gone. We arrived at dinner time to a delicious 1/2 rack of ribs (the biggest I have ever seen). They were tasty and properly cooked. The children of the owners were our hosts at dinner time and breakfast... Both boys get 5* and could teach a few restaurants about customer service. We were 6 people in total and had 6 rooms... There was a nice sitting room that allowed us to gather. The shared bathrooms were clean and functional. The whole place had a classic cottage vibe that we personally loved. If you are looking for modern...don't come here. If you want traditional old lodge vibes you will not be disappointed. Thanks for the great stay!

Restaurant response

Response added on 5 Mar 2026

Andre, Thank you for the great review and for choosing Pine Lodge as the starting point for your snowmobile trip. We’re really glad the lodge worked well for your group and that you enjoyed the ribs before heading out on the trails. The boys will be very happy to hear your comments about their service — we’ll be sure to pass that along to them. Pine Lodge definitely has that classic old lodge feel, and we’re glad you appreciated the atmosphere and the space to gather as a group. Thanks again for staying with us, and we hope to see you back on your next trip through the area!