I have gone here a lot as I like to support local, I always get p10 pho and it’s good. I went this Tuesday got my pho and as I’m eating realized there was a fly/bug floating in my soup, I didn’t freak out I took it out and showed the waiter. He then took it back to the kitchen and I could hear them saying loudly that it wasn’t them and saying “NO NO NO”, I honestly think the whole restaurant could hear. He came back and I felt bad…. He said that it can’t be from the kitchen it must have fallen from the ceiling….. I wasn’t offered another bowl or my bill wasn’t adjusted or credited. I didn’t eat the pho after I found the bug. Anyways I was honestly disappointed and won’t be going back. And I suggest cleaning the ceiling if bugs are falling from them….
Reviews / Ratings for PHO Aylmer
Tried this place for the first time tonight. Take out had Pho soup or I should say a bowl of noodles with strips of over done chicken. Mine is better. So disappointed. It’s in the bin.
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Restaurant response
Response added on 23 Jan 2026
Thank you for your feedback. We’re sorry to hear your experience wasn’t what it should’ve been. This isn’t the standard we aim for and are taking your comments seriously. We’d love the chance to make it right and hopefully welcome you back.
Looks like humple place but tranquil and cozy. Staff are kind and hard working. And first of all, their soups are one of the best I tried in Gatineau/ Ottawa.
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Restaurant response
Response added on 23 Jan 2026
Thank you very much for the kind words, and we’re very pleased that you enjoyed your visit.
Great pho!
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Opening hours
Dining room
- Sunday 11:00 - 20:40
- Monday 11:00 - 20:40
- Tuesday 11:00 - 20:40
- Wednesday 11:00 - 20:40
- Thursday 11:00 - 20:40
- Friday 11:00 - 20:40
- Saturday 11:00 - 20:40
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