The reviews are very mixed: several customers appreciate fast service, polite and welcoming staff, and a restaurant that is often clean. Others report order mistakes, wait times, uneven chicken quality, and sometimes unhelpful customer service. Overall, the experience seems better when everything goes well, but consistency remains a weak point.
The only ever have one person working
Visited the Wilderton mall branch last Sept 17, around 6:30pm. The cashier seems unhappy to serve people and to answer questions. Not a very welcoming experience. This is not the first time. Last time I visited, she got my order wrong. She does not verify the order. But I let it go that time as I was too hungry to complain. Then she handed me the cup with the lid inside and the cup is distorted. For food safety, do not put anything inside the cup that you already held with your bare hands. Then the store is dirty. Table with litter and the trash bin overflows. One employee took a short break and ate near the dirty table. Did not even notice the litter and clean up after. This team is not service-oriented at all. I hope the owner and management will improve this aspect. Food is good but service is poor.
They are displaying two different pricing options, but charging the higher one. Tonight I ordered a Zinger combo, shown as $13.19 on the printed menu that is stuck to the counter, but $14.29 on the digital display on the wall. I pointed it out to the cashier (not her fault) who explained she had to charge the price shown on the digital display - the higher price. Not a huge difference but not the point. It’s dishonest and gives a bad impression.
The staff refused to talk in English. No respect at all.
I had to wait a little more than expected to get my food after the order was placed. But overall I had a good experience. The food was at perfect temperature and delicious.
Friendly and fast service
Positive KFC Review ⭐⭐⭐⭐⭐ Great experience at KFC. The food was fresh, hot, and delicious, and the service was friendly and quick. The staff were welcoming and made sure everything was prepared properly. Definitely a great place for a quick and tasty food.
Good food good service
Best experience ever at this kfc. Super friendly staff very clean and I am very happy to buy from here.
First of all, Chicken was fresh and crispy. Secondly, the restaurant was very near and clean. Lastly, Manager Harshpreet was really very nice and polite.
The food is fresh and the dine-in is very clean
Excellent service
Love the food.
Good quality food, great service. And the place is clean
Well done
Fast service, clean restaurant and very friendly staff. They fry the food live so yes you wait around 5 minutes but you get a well cooked fresh hot food.
Wrong food delivered, waited much longer than expected, soggy chicken
It cost me 46$ for 4 chicken stripe with fries and a drink, 3 piece of chicken original recipe, and a tiny bag of popcorn chicken that had 8 pieces. The chicken strips were soggy and they gave me 3 when I paid for 4. I had to open the box & show them. Then they gave me one more. The chicken pieces were dry & tasted like they were reheated 2 or 3 times. This location needs to work on quality. I had ti pay for gravy. That should at least come with it for free in my opinion. I will give it one more try to see if they justvhad a bad day, but I doubt it. The quality seems to be lacking.
Ordered bucket of dark meat and white meat, missing the original taste. Order took more than 45mins for online order, had to wait there. Also they end up messing up the order saying they dont have required QTY in order.
Quality massively downgraded since I last came. It is inedible and I had to throw out 24$ of food to avoid potential food poisoning
Really like coming to this KFC, the employee named Harsh especially makes it welcoming! Will be coming again!
Lovely service especially from the employee Harsh!! Food is amazing as usual!!
Yesterday around 10h50 pm, I have purchased at the store a Combo Original Chicken (4 pieces) at $18.52. 5 minutes later at home, after opening the box there were 3 small pieces of original KFC chicken and 1 small piece of tender. I was very surprised and shocked because it was not my order of 100%. The Haitian cashier was nice but the young girl (Indian, or Pakistani, or Bangladesh) who prepared my order seemed to be a dishonest person. You think I m stupid or what. Or you blind ? I did not bother to return to the store to complain or exchange. For sure at the store, the Store Manager will teach you a lesson and keep in mind that dishonest individual like her tends to steal also. Mr. Lee
What a shame for a service like that I Ordered food they left it outside on the floor with an open bag Food inside the bag r squeezed in an ugly way Too bad we are losing professionalism They don’t even deserve 1 star
Best best best best only best
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