Pâtisserie Alex Platel (Outremont)

Chuiya M (540 reviews)

25 Jan 2026

Source: Google

5.0

Variety of choices, the desserts are delicious

K Houston (47 reviews)

8 Jan 2026

Source: Google

1.0

UPDATE FOLLOWING THEIR REPLY: The solutions offered were that I could order over the phone, but then I wouldn't get the 10% discount. The other solution was that I wait until their website was up and running - which they said would be Dec. 28th, but it still wasn't ready on Jan. 3, but if I did that, my order wouldn't be ready on time for the event. As for "closing their website" - they did not close it. They made it difficult to order, which made me, the customer, think there was a glitch. At no point did they put a simple banner up saying that they weren't taking any orders. Rather than apologize for not putting up a simple banner and for not honouring the 10% off, they've chosen to publicly reply with sarcasm and self-pity. Very childish and the waste of an opportunity to show grace. And yes, of course I found a place comparable to yours. It's Montreal. Bakeries and great food are on every corner. ORIGINAL COMPLAINT Even though their online ordering was non operational for weeks - they didn't honour the 10% off when I did finally get to order. That was the last straw for me. Here's what happened: They were overwhelmed during Christmas and stopped taking online orders. However, they made no mention of this on their site. Wasted a lot of time trying. I called and they said I could make my order after Dec. 28, but they were wrong. I tried for three days then again on Jan. 2 and Jan. 3. I finally called them on Jan. 3 and they said the site will be ready for orders later in the afternoon, but the order wouldn't be ready for two days. I needed it the next day. They said I could make the order over the phone and that, in doing so, it would be ready. HOWEVER, the 10% off that I signed up for online would not be honoured. So, even though their site had been non functioning for days, Even though they wasted my time trying to order. Even though they gave a date when the site would be working properly. Even with all that being their fault - they would not honour the 10% off. I've been a loyal customer since arriving here four years ago. I even live two blocks from Duc de Lorraine and still went the distance for Alex Patel. But it's time to explore other bakeries. Montreal has plenty.

Restaurant response

Response added on 8 Jan 2026

Waouhhh Madame Nous avons privilégié la fermeture de notre site afin justement de pouvoir satisfaire et répondre à toutes nos commandes dans une période qui est extrêmement achalandé. Nous vous avons proposé des solutions mais comme nous avons refusé de vous faire le rabais de 10%(qui est uniquement valable sur notre site pour la première commande),vous venez nous faire passer pour des incompétents et c'est fort dommage. Étant une fidèle cliente et sachant l'ouvrage que nous avons eu ,un peu d'humanité et de compréhension aurait été apprécié. Je vous souhaite de trouver le bonheur de retrouver notre qualité ainsi que nos prix dans une autre pâtisserie