Tonight we ordered online for delivery. Shortly after placing the order, we received a call saying they had no pizza rolls left so we changed the order to mozzarella sticks with marinara sauce. We received our order without the mozzarella sticks. I called, explained the situation and they said they would get the sticks and marinara out to us asap. When we received the mozzarella sticks, they didn’t give us the marinara. I don’t understand how this was such an issue. I shouldn’t have to have 3 separate deliveries to complete my order or be on the phone with this place 3 separate times. Insane. This isn’t the first issue like this that we’ve had. We will be thinking twice now when choosing to order here.
What guests say about Patate Lou-Lou
The reviews are very mixed, with some customers liking the poutine, the sauce, and certain submarines, but many find the portions small or the price high for extras. There are also recurring complaints about the service, order mistakes, and delivery delays. If you're looking for an okay meal without too many expectations, it can do the trick, but the experience seems inconsistent.
Reviews / Ratings for Patate Lou-Lou
Worst place ever took over half hour to get my food they forgot about my order and never said anything. Very rude and ignorent never again will I go there.
Ordered a large poutine and asked that they add onions. They charged us 3.50 just to add onions :( this is a new fee they have added as it used to be free. I get that grocery prices have gone up but 3.50 just to add raw onion to your poutine is just plain gouging
Gave me the wrong order again. I literally ordered only one thing.
Good food but terrible service from the new employee at the front counter. Either she's deaf or doesn't know French/English. Good food but tell that employee to have manners and not be rude
The food will surprise you. Really good gravy's
Ordered Original size poutine with brown gravy through door dash. Smaller than I thought it would be, but fries were tender, gravy was thick and savoury, lots of squeaky cheese curds layered throughout the poutine with the gravy. Wish the size was a bit bigger for what you pay, but if your stuck at home and really don’t want to go pick up an equally good but larger poutine from a competitor then… yes I would order again, received order quickly and accurately with $1 delivery charge.
Even if their policy states that deliveries can take up to 90 minutes, I waited 2.5 hours for my order to arrive!! Ordered at 5:45 pm and got my order (poutine and hit-dogs) at 8:15 pm. This is not acceptable.
10 years ago this was the best. Now not so sure something missing.
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Opening hours
- Sunday 11:00 - 21:00
- Monday 11:00 - 21:00
- Tuesday 11:00 - 21:00
- Wednesday 11:00 - 21:00
- Thursday 11:00 - 21:00
- Friday 11:00 - 21:00
- Saturday 11:00 - 21:00
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