Pacini Sherbrooke

James Bombardier (8 reviews)

28 Jan 2026

Source: Google

1.0

I ordered a prosciutto goat cheese pizza on DoorDash and received a DIY( do it yourself) pizza. Missing olive oil as well. Very disappointing. I also called for 5 minutes and no one answered.

Restaurant response

Response added on 30 Jan 2026

Hello James. We’re sorry to hear how disappointing this takeout experience was. Receiving an incomplete pizza, especially one that feels unfinished, is frustrating and not acceptable. Missing the olive oil and being unable to reach the restaurant by phone only added to that frustration. This is not the level of care we aim to provide for delivery orders. Your comment will be shared with the team so attention is given to order accuracy and phone availability. Thank you for your comment!

Jacob McLean (3 reviews)

7 Nov 2025

Source: Google

1.0

Cancelled our reservation after receiving confirmation… completely unprofessional. Tried to convince us that we cancelled it ourselves earlier that day 😭. Definitely don’t come here, no accountability, no respect, so disappointing.

Restaurant response

Response added on 8 Nov 2025

We’re truly sorry for what happened, that kind of experience is unacceptable and far from the standards we aim to maintain. We understand how frustrating it must have been to have your reservation cancelled after receiving confirmation, and we take this feedback very seriously. This situation was caused by an unexpected system error. As soon as we were made aware of the issue, our team attempted to contact you in order to explain the misunderstanding and find an appropriate solution. We sincerely apologize for the inconvenience this may have caused. Our team will ensure this type of misunderstanding doesn’t happen again. Thank you for taking the time to let us know; your comment helps us improve.

Brandon Cidade (4 reviews)

7 Nov 2025

Source: Google

1.0

Canceled our reservation, then gaslit us into thinking we cancelled it. I will never come here again, and neither should you!

Restaurant response

Response added on 8 Nov 2025

We’re truly sorry about what happened. That situation should never occur. This situation was caused by an unexpected system error. As soon as we were made aware of the issue, our team attempted to contact you in order to explain the misunderstanding and find an appropriate solution. We sincerely apologize for the inconvenience this may have caused.. Your feedback helps us ensure this doesn’t happen again.

William Hugo Yang (36 reviews)

25 Oct 2025

Source: Google

4.3

Absolutely excellent. You can really taste the quality of the ingredients — everything is fresh and thoughtfully prepared. Loved the touch of lemon in several dishes. The service is warm, friendly, and professional, and the atmosphere is top-notch. Easily one of the best dining experiences around town.

Restaurant response

Response added on 25 Oct 2025

Hi William! Thank you so much for taking the time to rate us! We are happy that you enjoyed your experience so much and we hope to see you again very soon!

Andrea Cartier (83 reviews)

31 Jul 2025

Source: Google

5.0

Amazing!! Great food and great service! The waiter was very pleasant. I did not speak French so he actually spoke English and got me an English menu. He was very knowledgeable. Made our experience great. Highly recommend!!!

Restaurant response

Response added on 21 Jul 2025

Hi Andrea! Thank you for taking the time to share your review of our restaurant! We're glad you enjoyed your experience! We are hoping to see you again in the future and we will make sure to be even better!

Marlene Darby (18 reviews)

28 Jul 2025

Source: Google

4.7

Good food and great service!

Restaurant response

Response added on 29 Jul 2025

Thank your for your review. If there is anything we could have done to give you full satisfaction, don't hesitate to write to us at [email protected] to let us know. We take our customer service at hearth and we would like everything to be perfect for you the next time you visit us.

Chantal Turgeon (247 reviews)

13 Jul 2025

Source: Google

4.0

I went with a few friends to celebrate a birthday. Great service and very courteous!

Restaurant response

Response added on 13 Jul 2025

Thank your for your review. If there is anything we could have done to give you full satisfaction, don't hesitate to write to us at [email protected] to let us know. We take our customer service at hearth and we would like everything to be perfect for you the next time you visit us.

Jean-Guy Pharand (112 reviews)

7 Jul 2025

Source: Google

4.3

Great place for a quick lunch. Speedy service. One of the plates was on the burn side. Beer goes flat very fast.

Restaurant response

Response added on 8 Jul 2025

Thank you so much for taking the time to write a review. We are glad that you enjoyed your experience and we hope to see you again soon!