I would like to formally report an issue regarding a cashier named Marwa.When I arrived to pick up my order, I politely stated my name. In response, Marwa made an inappropriate facial expression that made me feel uncomfortable and unwelcome. As a customer, I expect to be treated with basic courtesy and professionalism.Customer service includes not only words but also gestures and facial expressions. Staff members should maintain respectful body language at all times, especially when interacting with customers.I kindly ask that this matter be addressed and that Marwa be reminded to control her gestures and facial expressions to ensure a positive experience for customers.Thank you for your attention to this matter.
Reviews / Ratings for Original Shawarma
The food is great—very meaty and delicious. The staff is really nice too.
The shawarma was perfectly seasoned and thinly sliced, with a truly authentic taste.
Food is good but service needs work: I ordered a plate for 25$, waited 20min (no one called my order) after going to ask at the counter, it turns out my order was ready for a while just getting cold sitting there. I asked to have it replaced because it became cold and they did but it wasted my time and the portion was not generous (compared to wasting my time twice). Needs a lot of work, the young lady Wednesday night was doing a bad job pls talk to her, I’m sure it’s her fault and not the kitchen
Amazing place, always had great service and the food is amazing and in great amount. Honestly the best in the city for the Mandi 💯
Original Shawarma is hands down one of the best spots in town! The food is absolutely addictive — every bite is packed with flavor, fresh ingredients, and perfectly seasoned meat. You can really taste the quality. The service is just as impressive. The staff is incredibly friendly, welcoming, and professional. They make you feel valued from the moment you walk in. Everything is always clean, organized, and served quickly. If you’re craving amazing shawarma with top-tier service, this is the place to go. Highly recommended!
As, usual best Mandi ever
Good
I dont know why they give wrong wait times. I called ahead and asked for when i should come specifically so im not late and the lady on the phone said my order would be ready in 15 minutes. I get there 25 minutes after and they still made me wait for another 20 minutes The staff were rude, the girl handing out the orders looks like she hates her life very unpleasant The food is not bad this is a joke!
The best shawarma in town! I have never had better shawarma
Best shawarma place in mtl Generational restaurant
Amazing restaurant
So delicious
Thanks mahmoud fast service
Tasty, juicy shawarma with strong garlic sauce, big portions, and good value. Simple, filling, and reliable—great for a quick, satisfying meal.
Original shawrma is best in town …. I really love the service the food the aura😍😍People should come and try their mandi and especially my favourite repas poulet
Great service specially from Widad
very fast service
Service was really good and the food was extremely tasty.
Great service and great food
I liked mahmood service, was awesome
Parfait
ALWAYS OUT OF LAMB!!!!! IYS NOT EVEN 8 O'CLOCK YET I come from a place over an hour ago to have them tell me they are out of limb This is one of your best sellers and you still run out I will never Stepping this place again What a waste of time
Best restaurant
It’s really good! Specially the lamb Mandi and the repas sandwich! And the staff are also very friendly. I really recommend.
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Opening hours
- Sunday 12:00 - 22:00
- Monday 12:00 - 22:00
- Tuesday 12:00 - 22:00
- Wednesday 12:00 - 22:00
- Thursday 12:00 - 22:00
- Friday 12:00 - 23:00
- Saturday 12:00 - 23:00
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