Place is wildly inconsistent and the staff is not trained to deal with rushes, always order ahead of time. This week though was something, Wednesday I placed an online order at 5:10, arrive at 5:30 for pickup and it's not ready. I wait 20 minutes, I see my ticket is first but it's ignored, the girl making the rice balls is clearly new, she's a bit lost, asking questions but her guy coworker isnt helping or answering. There's about 10 people in store waiting and he's just taking orders instead of stopping to help her out. He dissapears in the back for a bit, comes back out to take more orders. At 5:55 I ask for a refund, he says he doesn't have time, but rushes to go my my drink and single rice ball, he gives it to me with a nice sarcastic "are you happy" So as a tip: Train your staff properly, they're rice balls. It's supposed to be a quick pick up, not an hour. Honestly an "Im sorry we're jammed" would have soothed things over instead of your staff being so rude. Stop taking orders when you're overwhelmed, get your hands in and finish the line of orders especially when your only staff doing it is trying to learn.
