13 Mar 2026
Source: Google
Just don't order delivery from here when they are busy, and that could be a Saturday, a Friday, a Thursday, or any random Tuesday, really. They WILL forget to include an item and still charge you for it anyway. This has been a consistent problem for 2 years. We have called them to report it every time. The inattentiveness persists. What's the point anymore? This is the only place we order delivery from where this happens. Everywhere else, regardless of how busy they are (including the random Tuesday), we receive every item. Ridiculous. So tonight, one of the guests at our house doesn't eat. Bravo. After 2 years, it's about time I wrote the negative review.
Service
Cooking
Restaurant response
Response added on 13 Mar 2026
Hello,
Thank you for taking the time to share your concerns with us. We understand your frustration and apologize for the repeated issues you’ve experienced with your delivery orders. We’re committed to providing excellent service, and it’s clear that we’ve fallen short of your expectations.
To help us identify the problem and improve our services, could you please provide us with more details, including the application’s name, the date, your name, and the items ordered?
You can reach us by phone or email. Your feedback is invaluable in helping us make necessary changes.
We appreciate your loyalty and hope you’ll give us another chance to serve you better in the future .
Sincerely,
Ohana’s team
