WRONG FOOD + HUMILIATED. Ordered TO GO chicken piripiri without any spice sauce, no beans, no white sauce. Advised staff I have allergies and I can NOT eat the spicy sauce. I did tip my order, different then the big group that were there. My order came wrong, SUPER SPICY, it probably got mixed with the big group order. Untill that moment, I wasn't upset, mistakes can happen. Returned to the store with my wrong order to have the cashier REFUSE the food exchange and mock me! Laughing with the cook staff in other language. I raised my voice and directing myself to the staff she (the cashier) was talking to and making fun of me, I said "this is unacceptable behavior. It is NOT like I want free food, I only want what I ordered: a food I could eat, not super spicy!! I have allergies! What is your problem?! Why are you in the back making fun of me in other language right on my face? I am literally right here!" The men that was at the grill, the one I direct myself, told her to make me a new one. She was relutant, he pointed at the food counter and spoke other language, she then started making me a new one but she made sure to fill it with beans and put the white sauce and everything I told her previously I did not ordered/wanted. It was my second time coming here. McDonald's staff have better behavior and customer service. The way the cashier behaved I am sure she is friend/family of the owner.
