Monteiro Guy Concordia

Mike Lovasco (3 reviews)

1 Oct 2026

Source: Google

2.0

Stomach already hurts!! I come here quiet often and recently everything changed. The food quality is getting bad. The rice was cold, the chicken was overcooked [dry] and there is no sauce?? Why do you ask what kind of Sauce if u have no sauce?? BBQ sauce has been missing since last week Sunday. Not sure whats going on with this place anymore. And hygien is very bad here. Seems like noone cleans the tables. Sad whats happening in this branch.

Restaurant response

Response added on 2 Oct 2026

Hello, We’re very sorry to hear about your recent experience, especially since you’ve been a regular customer. We take your concerns regarding the food quality, missing sauce, cleanliness, and your well-being very seriously. This is certainly not the experience we want our customers to have. We appreciate you bringing these issues to our attention and will be reviewing them with our team to better understand what happened and address the concerns raised. Thank you for taking the time to share your feedback with us.

B C (157 reviews)

29 Sep 2026

Source: Google

1.0

Abysmal. My order was wrong and the food was cold. The employees are extremely slow and the guy taking the orders looked like his dog died. Not a smile for anyone, even the very pleasant customers. Spoke under his voice and looked like he wanted to be anywhere but there. It was frankly depressing. Update. I appreciate that the business responds to the complaints. But frankly, if all you do is write nice words and don't offer to make it right by the customer it only looks like you're trying to mitigate the effects of the complaint. It doesn't make the customer feel valued or want to go back. I also wrote to customer service on their website and they never responded. So it looks to me like they care more about appearances that they do about their customer's experience.

Restaurant response

Response added on 2 Oct 2026

Hello, We’re very sorry to hear about your experience. Receiving the wrong order and cold food is certainly not the level of service we want to provide, and we also regret that the interaction with our team left you feeling unwelcome. We appreciate you taking the time to share this feedback. We’ll be addressing your concerns with the team and reviewing how we can improve both the accuracy and quality of our service.

Bilplayz (3 reviews)

13 Sep 2026

Source: Google

5.0

Incredible poutine the flavors were on point. I have no complaints.

Restaurant response

Response added on 20 Sep 2026

Thank you for the kind words, we appreciate it and hope to see you again soon!

Mohamad (31 reviews)

13 Sep 2026

Source: Google

3.0

No quality or hygiene standards at all. Chicken is dry and burned black.

Restaurant response

Response added on 20 Sep 2026

We’re sorry to hear about your experience. Quality and hygiene are very important to us, and we take your concerns seriously. We’ll share your feedback with our team and review what happened to ensure we do better.

Olid Ahmed Chowdhury (1 review)

6 Sep 2026

Source: Google

1.0

Disgusting service bad food and unclean

Rashad Haddad (3 reviews)

26 Aug 2026

Source: Google

5.0

good food

Fares Chafra (4 reviews)

16 Aug 2026

Source: Google

1.0

The drinks were warm, there was no cutlery provided, and the chicken was disappointing. Instead of proper chicken breast, they mostly served cheaper cuts like thighs. Overall, poor quality and unprofessional service. I definitely don’t recommend it.

cave limited (1 review)

16 Aug 2026

Source: Google

1.0

The service is not professional at all. The staff are not very helpful, and the overall service is disappointing. On top of that, they don’t even provide basic utensils or cutlery with the food when you order. Very poor service and definitely not worth it.

Restaurant response

Response added on 21 Aug 2026

We’re sorry to hear that your experience did not meet the level of service we strive to provide. We take your comments regarding our staff’s attentiveness and the lack of utensils and cutlery seriously, as these are important aspects of providing a positive customer experience. We appreciate you bringing this to our attention and will review your feedback with our team to ensure we improve both our service and order preparation. We hope to have the opportunity to provide you with a much better experience in the future.

family Taka (6 reviews)

28 Jul 2026

Source: Google

5.0

The charcoal grilled chicken was amazing

Arshiya Moallem (5 reviews)

26 Jul 2026

Source: Google

1.0

Burnt food and quality is horrible. Also worse than poulet rouge. Iqan Elmasri

Alex Bogdanovic (28 reviews)

24 Jul 2026

Source: Google

3.0

Love monteiro near jean talon but this one the portion sizes are about 20% smaller and the staff is not the friendliest

Haseeb Rana (100 reviews)

17 Jul 2026

Source: Google

3.0

I ordered the crispy bbq bowl and the rice was not fresh. Many pieces of rice were rock hard and the quantity of chicken in the bowl felt insufficiant compared to other franchises. Overall tasted good though

DIG_imperfect シ 葡 (3 reviews)

17 Jul 2026

Source: Google

5.0

Very good food and experience

Maria Kawerk (1 review)

17 Jul 2026

Source: Google

5.0

Excellent costumer service and amazing food!

Homer (28 reviews)

17 Jul 2026

Source: Google

1.0

I placed an Uber Pickup order around midnight because there was a Buy One, Get One Free deal. I was already parked right beside the restaurant, so I figured I’d simply wait for it. What immediately surprised me was that the estimated pickup time was around 1:00 a.m more than an hour just to prepare the food. That didn’t make any sense because I could clearly see three or four people sitting outside the restaurant on chairs, including one of the employees, just hanging out. There were almost no customers inside and barely any Uber orders coming in. Around 12:45 a.m., I decided to go inside to buy a can of soda since it wasn’t included with my meal. While paying, I mentioned that I was also there to pick up my Uber order that was scheduled for 1:00 a.m. Only then did the employee look at the iPad, find my order, and press the “Start” button to begin preparing it. It became obvious that my order hadn’t even been started after all that time. He then began assembling my bowl using what looked like leftover rice from earlier in the day. The rice was completely dry, hard, stale, and almost impossible to eat. As I was leaving, I even heard the employee tell his coworker to make sure they didn’t receive any more online orders. I don’t know what their process is, but it honestly felt like online orders were being intentionally left pending or delayed, even though the restaurant was almost empty. There were barely any customers just me, another customer, and the employee’s friends hanging out outside. I honestly feel sorry for the business owner for letting what appeared to be two young employees run the restaurant this way. I used to order from this location regularly through Uber Eats, and it seems the staff has changed. Unfortunately, they didn’t come across as experienced, motivated, or interested in doing their job properly. At this point, I’d rather pay more and order from Poulet Rouge than keep playing Russian roulette every time I order food and wonder whether I’ll actually receive something fresh and edible. A restaurant shouldn’t leave customers questioning whether the quality of their meal is going to be acceptable. Sadly, at least at this location, quality no longer feels like something you can count on. This was one of the worst pickup experiences I’ve ever had. A 45-minute wait for an order that wasn’t even started until I walked inside, employees socializing instead of working, and food that was clearly old and inedible. I won’t be ordering from this location again.

Sam (14 reviews)

15 Jul 2026

Source: Google

5.0

Very delicious and friendly stuff and great portion

Yuan Lu (4 reviews)

3 Jul 2026

Source: Google

1.0

Ignored by 3-4 employees. Not even a greeting because they were watching soccer with their friends on the tv. Very awkward and weird.

Abul Haris (2 reviews)

12 Jun 2026

Source: Google

5.0

Nice food!!

Breanna Claybourn (2 reviews)

7 Jun 2026

Source: Google

1.0

If I can put zero stars I would. Actually ridiculous. I ordered online for the buy one get one free with some other add ons. I did NOT receive my orders literally one bowl nothing else’s even the “buy one get one free” OR MY EXTRAS. I tried calling the store no answer what a joke

Daryel Leon (2 reviews)

2 Jun 2026

Source: Google

5.0

Very good for the price

Restaurant response

Response added on 3 Jun 2026

Thank you, hope to see you again soon!

Rafik AIT GUENISSAID (3 reviews)

1 Jun 2026

Source: Google

1.0

Worst restaurant

dan columbus (1 review)

31 May 2026

Source: Google

1.3

The food quality here was completely unacceptable. The french fries were heavily overcooked, dry, and distinctly burnt. To make matters worse, the burger bun was so incredibly stale and dried out that it was literally cracking and breaking into pieces the moment it was touched. Total waste of money. Would not recommend. 0/5

Restaurant response

Response added on 3 Jun 2026

We are sorry to hear that you had a negative experience at our restaurant. Customer satisfaction is important to us. Please send us an email at [email protected] with the date of your visit and details of your experience so that we can review the situation. Thank you.

Chistian N’sa

30 May 2026

Source: Google

5.0

Best food

Chistian N’sa

30 May 2026

Source: Google

5.0

Excellent food

Ibrahima Dieng (3 reviews)

26 May 2026

Source: Google

5.0

Excellent service !