My friend made a mobile order at 12:30, we went to the drive through to get it and we waited for 30 minutes and no one spoke through the intercom so we decided to just drive up, when the cashier came up they told us an order that wasn’t ours so we told them the situation and they were rude and told us to wait longer so we told them we had already been waiting for 30 minutes and they said sarcastically « I’m sorry you had to wait » and rolled their eyes at us before shutting the window and when we finally got handed our food it was another cashier who just handed it to us and said have a good night in a very annoyed tone. I know it’s McDonalds so don’t expect much but you can imagine how the food was. The fries and nuggets were very stale and cold.
What guests say about McDonald's
Reviews are very mixed, but many customers mainly complain about frequent order mistakes, long wait times, and service they found cold or rude. Cleanliness also comes up often as a weak point, with comments about the floor, tables, and some service areas. A few customers, however, say they received good service, a correct order, and satisfactory meals, especially at certain times of day or at the drive-thru.
Reviews / Ratings for McDonald's
Stop using AI. Literally just shows how much you don’t put effort in anything.
The employee took time to deliver our tray to our table
There's this kid, Nathan, he works as a cashier everytime I comme in and honestly he is just awesome. He's always super kind, patient, friendly. His customer service skills are way beyond needed. Give him a raise please, he deserves it by ALOT. the only thing about this burger king is that the supervisor for the 19th of August, was a bit rude with his employees but Nathan explained that he's super nice. I trust his judgment. Honestly, if youre looking for a good customer service place, GO TO BURGER KING, especially with this young fella! This burger king never disappoints me
this place sucks.
Sevice super sympathies
This was the most horrible McDonald’s there is. I was treated horribly and I do not appreciate it. DO NOT COME HERE! Unless you want to be belittled and treated like a fly which there are tons of in this disgusting restuarnt. They are so racist saying things like “this is Quebec, you should speak French” when it’s a multilingual province. I will never be back again and trust me I have never seen such a disgusting, fly filled, racist restaurant like this one.
I mean it was pretty average for McDo at 1am didn't see anything bad or crazy and food was fast
They seemed to be serving drive thru more then in dine in. Long line up and long wait if you order at counter.
Super
Very disappointed with the service for the past four years. It used to be good, but now the employees seriously need to learn respect and professionalism. The behavior is unacceptable. Staff should be better trained in customer service — even employees at McDonald’s king ouest or avenue nord treat customers with more respect.
What a fail seriously. It's the third time I get the wrong order at the drive thru. This McDonald's used the own the Speed Cup and back then they were great. Very disappointed with what it became. Lots of work to be done to upgrade the efficiency.
A good McDonald's. Nothing wrong here.
Ok experience. Nothing to declare. Polite enough and did not forget anything in the order.
The accuracy of the orders are terrible. How hard is it to put everything on the bill in the bag.
Food is good but the cashiers are not enjoying their work 😅😅 overall it was good
It was cold all night long.
So dirty, it's disgusting.
I was given the wrong meal in the drive thru.There was a mix up with the pricing,$2. They made me pull up my bank statement to prove what I paid, this took 10 minutes of bantering to get the meal we ordered, all to have a hair in my hamburger. The staffing are untrained, and struggle with speaking both English and French. Used to like going there, but now you've lost a customer and more.
Miscommunication
I ordered a happy meal that comes with chicken nuggets, fries, and a toy in a box. When I arrived and opened the box, it didn't even have the chicken nuggets. My poor little niece was so upset. When I took the order from the drive-through, I had observed that the cashier was busy discussing his personal life. I hope they make sure to include everything properly in a client's order in the future and focus on their work.
Nice
Little confusion at the window to pay concerning which order was ours, but the order was exact and preparation quick enough.
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Opening hours
- Sunday Open 24 hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
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