I’ve always seen McDonald’s as a place where, even late at night, you can expect quick and reliable service. That’s why this visit was honestly disappointing. I completely understand that night shifts can be difficult, and I’m not expecting perfection at midnight. But with only around 6–7 customers waiting, it was surprising to see the team struggling to complete a small number of orders. I waited more than 10 minutes for my order, mainly because the cheeseburgers were still not ready. What made the experience worse was receiving cold coffees after already waiting that long. The condition of the dining area and floor was also extremely disappointing — messy enough that I felt the need to take pictures. On top of that, several employees seemed more focused on talking to their friends who were standing around the restaurant than on serving customers. The noise level was excessive, with shouting across the restaurant late at night, making it impossible to even sit and eat peacefully before going home to sleep. What concerned me the most, however, was seeing employees physically interacting with their friends and then returning to the kitchen immediately afterward without changing gloves or properly sanitizing. Whether intentional or not, that gives a very poor impression regarding hygiene and professionalism. This review is not written out of anger, but out of genuine disappointment. McDonald’s is usually known for consistency, cleanliness, and fast service. I hope this location takes this feedback seriously and improves the organization, professionalism, and hygiene standards during night shifts.
